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Difficulties
Ink is smudged or wet when using
glossy photo paper.
Stains appear on the reverse side
or at the bottom of the page.
The printouts are wrinkled.
Smudge or stain on the reverse
side of the page when using the
automatic 2-sided printing feature.
Paper Handling Difficulties
Difficulties
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Photo paper does not feed
correctly.
Machine feeds multiple pages.
There is a paper jam.
Suggestions
Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down.
See Related Information: Change the Paper Size and Paper Type.
If you use glossy photo paper, make sure the paper type setting is correct.
Make sure the printer platen is not dirty with ink.
See Related Information: Clean the Machine's Printer Platen.
Make sure you are using the paper support flap.
See Related Information: Load Paper.
Make sure the paper feed rollers are not dirty with ink.
See Related Information: Clean the Paper Feed Rollers.
(Windows)
In the printer driver, select the Advanced tab, click Other Print Options, and
then click Advanced Color Settings. Clear the Bi-Directional Printing
checkbox.
(Windows)
Change the Reduce Smudge option in your printer driver properties or
preferences.
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows).
Suggestions
Make sure the Jam Clear Cover at the back of the machine is closed.
If the machine's LCD displays a Paper Jam message and you still have a
problem, see Related Information: Error and Maintenance Messages.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Capacity of the Paper Tray.
When you print on photo paper, load one extra sheet of the same photo paper in
the paper tray.
•
Make sure the paper is loaded correctly in the paper tray.
•
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
•
Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
See Related Information: Printer Jam or Paper Jam.
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