Customer Service; What To Do In Case Of Hardware Problems - Medion E14304 User Manual

The notebook will not switch on.
− If the notebook is in battery mode, connect the notebook to the AC adapter and
check that the battery is charged or being charged.
− If you are already operating the notebook using the AC adapter, disconnect the
adapter plugfrom the outlet and connect an electrical appliance such as a lamp
to the same outlet to test it. If the lamp does not work either, seek the advice of
an electrician.
The screen is black.
• This fault can have various causes:
• The operating light (on/off switch) does not light up and the notebook is in
hibernation.
Solution:
Press the on/off button
The notebook turns itself off during operation.
− The battery may be fully discharged. Plug the notebook in using the AC adapter
and charge the battery.
The notebook cannot be switched on.
− If you are running the notebook on battery, check that it is fully charged.
The WLAN/Bluetooth connections do not work.
− Check whether airplane mode is disabled.
The touchpad is not working.
− To activate the touchpad, press the Fn+F7 keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
− Check the date, time zone and time.

Customer Service

What To Do in Case of Hardware Problems

Malfunctions can sometimes have quite trivial causes, but they may also be the result
of defective components. We have included a brief troubleshooting guide below
which may help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to help you out. Just
give us a call!
6
.

Customer Service

41