9� Troubleshooting & Faqs; Troubleshooting - Philips EVNIA 27M1N5500Z4 User Manual

9. Troubleshooting &
FAQs
9�1 Troubleshooting
This page deals with problems that can
be corrected by a user� If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative�
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor�
• First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position�
No Picture (Power LED is White)
• Make sure the computer is turned
on�
• Make sure the signal cable is
properly connected to your
computer�
• Make sure the monitor cable has no
bent pins on the connect side� If yes,
repair or replace the cable�
• The Energy Saving feature may be
activated
Screen says
  
• Make sure the monitor cable
is properly connected to your
computer� (Also refer to the Quick
Start Guide)�
• Check to see if the monitor cable has
bent pins�
• Make sure the computer is turned
on�
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer service
representative immediately�
Imaging Problems
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC�
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen� "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology� In most cases,
the "burn-in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off�
• Always activate a moving screen
saver program when you leave your
monitor unattended�
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content�
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe "burn-in" or
"after-imaging" or "ghost imaging"
symptoms that will not disappear
and cannot be repaired� The damage
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