Troubleshooting - Maytag W11099670B Use And Care Manual

TROUBLESHOOTING

First try the solutions suggested here or visit our website at producthelp.maytag.com.
If you experience
Vibration or Off-Balance
Check the following Feet may not be in contact with the
for proper installation floor and locked.
or see the "Using Your
Washer may not be level.
Washer" section.
Load could be unbalanced.
Noises - For normal operating sounds, go to producthelp.maytag.com.
Clicking or metallic Objects may be caught in washer
noises drain system.
Gurgling or humming Washer may be draining water.
Humming Load sensing may be occurring.
Whirring Basket deceleration may be
occurring.
Water Leaks
Check the following for Washer not level.
proper installation:
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Washer not performing as expected
Not enough water Load not completely covered
in washer in water.
14
In Canada www.maytag.ca for assistance and to possibly avoid a service call.
Possible Causes
Front and rear feet must be in firm contact with floor, and washer must
be level to operate properly. See "Installation Instructions".
Check floor for flexing or sagging. If flooring is uneven,
a 3/4" (19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load items in loose heaps evenly around the agitator. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Avoid washing single items. Balance a single item such as a rug or jeans
jacket with a few extra items. Redistribute the load, close the lid, and
touch and hold START/PAUSE.
Use Bedding cycle for oversized, non-absorbent items such as jackets
and small comforters.
Item or load not suitable for selected cycle. See "Cycle Guide" and
"Using Your Washer" section.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are removed
during the Spin/Drain cycles.
You may hear the hum of the sensing spins after you have started the
washer. This is normal.
You may hear the whirring sound of the basket decelerating. This is
normal.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to drainpipe
or laundry tub.
Do not place tape over drain opening.
Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes, and
faucets.)
Unbalanced loading can cause basket to be out of alignment and cause
water to splash off tub. See "Using Your Washer" for loading
instructions.
This is normal operation for Auto Sensing Water Level mode.
The load will not be completely under water. The washer senses load
sizes and adds the correct amount of water for optimal cleaning
performance in High Efficiency operation. See "What's New under the
Lid?"
Use PowerWash or Bedding cycle for higher water fill, or select the
®
Deep Fill setting. See "What's New Under the Lid?" and the "Cycle
Guide" chart to match your load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result in auto
sensing of the water level.
Solution