Troubleshooting; General - LG Music flow HS7 Owner's Manual

Troubleshooting

General

Symptoms
The unit does not work
properly.
The power does not turn
on.
Sound is not produced.
No woofer sound
The remote control does
not work properly.
The AUTO POWER
function does not work.
LG Sound Sync does not
work.
Cause & Solution
y Turn off the power of this unit and the connected external device (TV,
Woofer, DVD-player, Amplifier, etc.) and turn it on again.
y Disconnect the power cord of this unit and the connected external device
(TV, Woofer, DVD-player, Amplifier, etc.) and then try connecting again.
Is the power cord plugged into the outlet?
y Connect the power plug to the outlet.
Is the volume set to minimum?
y Adjust the volume.
y When you are using connection with a external device (set top box,
Bluetooth device etc.), adjust volume level of the device.
Is the mute function activated?
y Press or adjust the volume level to cancel the mute function.
Is the function selected properly?
y Check the input source and select the correct input source.
Is the subwoofer plugged in?
y Plug the power cord of subwoofer into the wall outlet securely.
Is pairing between the unit and the subwoofer disconnected?
y Connect the unit and the subwoofer. (Refer to the page 12.)
Is the remote control too far from the unit?
y Operate the remote control within about 7 m.
Is there an obstacle in the path of the remote control and the unit?
y Remove the obstacle.
Are the batteries in the remote control exhausted?
y Replace the batteries with new one.
y Check connection of the external device such as TV, DVD/Blu-Ray player or
Bluetooth device.
y Check the state of SIMPLINK and turn off SIMPLINK.
y Depending on the connected device, this function may not operate.
y Check whether your LG TV supports LG Sound Sync.
y Check connection of LG Sound Sync.
y Check sound setting of your TV and this unit.
Troubleshooting 61
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