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Troubleshooting
The following table contains general information about common monitor problems you might encounter and
the possible solutions.
Common Symptoms
No display after turning
monitor ON (screen is black
but power supply lights is ON)
No display after turning monitor
ON (not boot, black screen &
no power lights)
Missing Pixels. OLED screen
has spots
Safety Related Issues (Visible
signs of smoke or sparks)
Image does not fill entire
viewing area.
The screen appears yellow
Control panel keys do not work
I cannot adjust the brightness/
contrast ratio/ color saturation
through OSD
Possible Solutions
• Ensure that the video cable connecting the monitor and the computer is
properly connected and secure.
• Make sure if the operating system had entered hibernation, sleep or
power-save mode. Press any key (Enter key / Power key) or move the
mouse to wake it up.
• Check for bent or broken pins in the video cable connector.
• Ensure that the correct input source is selected in the Input Source menu.
• Replace other identical signal cable (HDMI / Type-C) to take cross-test.
Attention: Not every computer/phone 's USB Type-C port will support
video out signals. Please check your cable and your computer/phone to
make sure those will support a video signal.
• Verify that the power outlet is functioning properly using any other
electrical equipment. If your device has battery, make sure it's not out of
battery.
• Make sure the power button is pressed fully and hold for 5s.
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect that can occur in OLED
technology. Please email us at contact@mobilepixels.us.
• Do not perform any troubleshooting steps.
• Contact Innocn immediately.
• Check the resolution setting in your PC.
• Make sure the device was not set to "Eyes Care mode"
• Check here: OSD→
• Press only one key at a time.
• Make sure to have a valid video signal going through the monitor before
you can turn on the OSD.
• Make sure the device was set to "custom mode"
• Check here: OSD→
→
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