Frequently Asked Questions (Cont.) - Polycom MGC-100 Technical Bulletin

Frequently Asked Questions (cont.):

Q7: Why do the "Plus" cards require so much power?
A7: The new MGC Plus cards have additional features and increased capacity that
require additional power.
Q8: Do some cards require more power than others?
A8: Yes. The Video Modules require the most power. Older video cards require 55
watts each and Video+8 modules require 75 Watts.
Q9: What if I am experiencing problems after a Hardware Upgrade?
A9: Please contact your Certified Polycom Reseller or Polycom Global Services for
assistance.
Q10: If I order a new MGC-100 Chassis, does it come with a fuse or circuit
breaker?
A10: Polycom is only shipping the 15-amp circuit breaker in all MGC-100 and
MGC+100 chassis. The 10-amp fuse configuration was discontinued in 2004.
Q11: If I purchased an MGC+, do I have the latest power supplies?
A11: Yes. The MGC+ chassis only shipped with the highest rated power supplies and
15-Amp Circuit Breaker.
Q12: Can I just upgrade the fuse in the original MGC Chassis?
A12: No. The system meets UL standards and testing that limit the rating of the
system to 10 Amps. Since these systems cannot be safely upgraded to meet
higher power requirements, you must purchase a new Chassis with the 15-amp
Circuit Breaker already installed.
Q13: If I purchased the 450 watt Power Supplies, do I also need to purchase a 15
Amp chassis?
A13: Most likely, but it depends on the power requirements of your system
configuration. Please contact your Certified Polycom Reseller or Polycom Sales
Representative for assistance.
Q14: If I have an active maintenance contract, can I get Power Supplies and
Chassis upgrades for free?
A14: No. Hardware Upgrades are not included in maintenance contracts.
MGC Product Bulletin
Version: 09082006
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