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Dot Hill AssuredSAN Ultra48 Series Installation And Replacement Manual

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AssuredSAN Ultra48 Series
FRU Installation and Replacement Guide
For firmware release GL210 or later
Abstract
This document describes removal and installation of field-replaceable units for Dot Hill AssuredSAN Ultra48 Series controller
enclosures, and is intended for use by storage system administrators familiar with servers and computer networks, network
administration, storage system installation and configuration, storage area network management, and relevant protocols.
P/N 83-00006722- 1 2-01
Revision A
June 2015

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Summary of Contents for Dot Hill AssuredSAN Ultra48 Series

  • Page 1 For firmware release GL210 or later Abstract This document describes removal and installation of field-replaceable units for Dot Hill AssuredSAN Ultra48 Series controller enclosures, and is intended for use by storage system administrators familiar with servers and computer networks, network administration, storage system installation and configuration, storage area network management, and relevant protocols.
  • Page 2 Copyright © 2015 Dot Hill Systems Corp. All rights reserved. Dot Hill Systems Corp., Dot Hill, the Dot Hill logo, AssuredSAN, AssuredSnap, AssuredCopy, AssuredRemote, R/Evolution, and the R/Evolution logo are trademarks of Dot Hill Systems Corp. All other trademarks and registered trademarks are proprietary to their respective owners.

  • Page 3: Table Of Contents

    AssuredSAN Ultra48 Series enclosure user interfaces........
  • Page 4 Replacing a power supply module ........... 38 Before you begin .
  • Page 5 37 LED: 2U48 disk drive module ........... 57 AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 6 Tables 1 Related documents ............. 8 2 Document conventions .

  • Page 7: About This Guide

    For a complete description of product models, see the “Components” chapter within the Setup Guide. AssuredSAN Ultra48 Series enclosures support both traditional linear storage and new virtual storage, which uses paged-storage technology. For linear storage, a group of disks with an assigned RAID level is called a vdisk or linear disk group.

  • Page 8: Related Documentation

    AssuredSAN 2-Post Rackmount Bracket Kit Installation (for J6G24/J6G12) * Printed document included in product shipkit. For additional information, see Dot Hill’s Customer Resource Center web site: https://crc.dothill.com. Document conventions and symbols Table 2 Document conventions Convention Element...
  • Page 9 CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 10: Frus

    Ultra48 Series. Table 3 Individual enclosure models comprising Ultra48 Series storage systems AssuredSAN Ultra48 Series controller enclosure matrix 2.5" 48-drive Controller enclosures: SFF disks in high-capacity drawers (16 drive slots x 3 drawers)

  • Page 11: Frus Addressing 48-Drive Enclosures

    AC power cord compatible with AC power supply unit. shown The numbered items listed in Table 4 below are pictorially shown in the companion illustrated parts breakdown (see Figure 1 on page 12). AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 12 FRUs...

  • Page 13: Enclosure Assembly With Bezel Installed (2U48)

    CNC ports support qualified FC (8 Gbit/s, 16 Gbit/s), 10GbE iSCSI, and 1 Gb RJ-45 SFP options. Controller modules equipped with HD mini-SAS ports use qualified SFF-8644 external connectors. Figure 3 Enclosure assembly with bezel installed (2U48) AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 14: Enclosure Bezel For 48-Drive Model

    Drawer handles shown in stowed and pull positions Figure 4 Enclosure assembly with bezel removed (2U48) Enclosure drawer Power supply unit Midplane Disk drive module AMS insert Figure 5 Enclosure architecture: internal components sub-assembly (2U48) Enclosure bezel for 48-drive model The 48-drive 2U48 enclosure supports a bezel sub-assembly that attaches to the front of the chassis (see Figure 6 on page 15).

  • Page 15: Supported Drive Enclosures

    See the Ultra56 Setup and FRU guides for information about 4U56 enclosures. See the AssuredSAN Ultra48 Series Setup Guide—and this guide—for information about the high-capacity 2U48 chassis form factor. See the Ultra48 Series Setup Guide for maximum enclosure limits and associated cabling configurations.
  • Page 16 Within the AssuredSAN Ultra48 Series product line, the 2U12 and 2U24 chassis are supported as optional expansion enclosures (J6G12/J6G24) for adding storage to 2U48 controller enclosures. IMPORTANT: For illustrations and information about the 2U12 and 2U24 chassis—which are supported as drive enclosure options for Ultra48 Series controller enclosures—refer to the following documents: •...

  • Page 17: Procedures

    • Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 18: Replacing Chassis Fru Components

    I/O modules. Hot-add of drive enclosures is also supported. TIP: Many procedures refer to component LEDs and LED statuses. See the AssuredSAN Ultra48 Series Setup Guide for descriptions of model-specific front panel and rear panel LEDs.

  • Page 19: Attaching And Removing The Enclosure Bezel

    TIP: Within the AssuredSAN Ultra48 Series Setup Guide, see “Troubleshooting > Fault isolation methodology” for information about using health icons/values—in addition to using LEDs—for verifying component failure before actually replacing the FRU. Attaching and removing the enclosure bezel Before accessing front panel LEDs, you must first remove the enclosure bezel.

  • Page 20: Replacing A Controller Module Or Expansion Module

    Replacing a controller module or expansion module In a dual-controller configuration, controller and expansion modules are hot-swappable, which means you can replace one module without halting I/O to disk groups, or powering off the enclosure. In this case, the second module takes over operation of the storage system until you install the new module. You may need to replace a controller module or an expansion module when: •...

  • Page 21: Using The Smc Or Raidar

    2. To verify that partner firmware upgrade is enabled, run the following command: show advanced-settings 3. If partner firmware upgrade is disabled, enable it by running the following command: set advanced-settings partner-firmware-upgrade enabled NOTE: See AssuredSAN 4004 Series CLI Reference Guide for additional information. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 22: Verifying Component Failure

    Verifying component failure Select from the following methods to verify component failure: • Use the SMC or RAIDar to check the health icons/values of the system and its components to either ensure that everything is okay, or to drill down to a problem component. The SMC and RAIDar use health icons to show OK, Degraded, Fault, or Unknown status for the system and its components.

  • Page 23: Using The Smc Or Raidar

    1. Log-in to the CLI using default user manage and password !manage. If the default user or password—or both—have been changed for security reasons, enter the secure login credentials instead of the system defaults shown above. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 24: Removing A Controller Module Or Expansion Module

    Ultra48 Series controller module models. For illustrations of model-specific controller face plates, see the AssuredSAN Ultra48 Series Setup Guide. Illustrations in the controller module replacement procedures show rear panel views of the enclosure, and IOMs are properly aligned for insertion into the rear panel of the enclosure.

  • Page 25: Removing A Controller Module

    Figure 9 Extracting a controller module 6. Pull the controller module straight out of the enclosure such that the controller module remains level during removal (see Figure 10). Figure 10 Removing a controller module AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 26: Installing A Controller Module Or Expansion Module

    3. Press the latches upward to engage the controller module (2); turn the thumbscrews clockwise until finger-tight. 4. Reconnect the cables. NOTE: See the AssuredSAN Ultra48 Series Setup Guide for cabling information. Figure 1 1 Inserting a controller module IMPORTANT: In a dual-controller system in which PFU is enabled, when you update firmware on one controller, the system automatically updates the partner controller.

  • Page 27: Using The Smc Or Raidar

    If the Fault/Service Required LED is amber, the controller module has not gone online, and likely failed its self-test. Put the module online by restarting the controller, or by checking the event log for errors. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 28: Updating Firmware

    TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of model-specific LEDs. Updating firmware You can view the current versions of firmware in controller modules, expansion modules (in drive enclosures), and disks (in drawers), and you can also install new firmware versions.

  • Page 29: Accessing A Drawer

    3. Face the front of the drawer—and using the handle—pull the drawer outward along the drawer slide until it meets the drawer stop. Opening and closing a drawer: pull or push drawer along slide on page 30. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 30: Replacing A Disk Drive Module

    AMS insert for installation into the drawer. Please see the “Populating drawers” topic within the AssuredSAN Ultra48 Series Setup Guide for instructions to install disk modules and AMS inserts into 2U48 drawers.

  • Page 31: Fde Considerations

    AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 32: Installing An Air Management Insert

    NOTE: The blank is used to manage air flow for an entire disk drive bay. It does not address a single disk drive slot. Familiarize yourself with the disk drive module replacement procedures in this subsection before replacing a faulty disk with another disk drive module, or replacing a multiple of four disk drive modules in a given bay with a blank (proceed to Before you begin).

  • Page 33: Removing An Air Management Insert

    (if used). When a disk fails or a fault occurs, the disk LED illuminates with a 4Hz (4:1) blue blink behavior (see the AssuredSAN Ultra48 Series Setup Guide for a description of LEDs and disk drive slot numbering for your enclosure. Also see Appendix A —...

  • Page 34: Removing A Disk Drive Module

    IMPORTANT: Drawer and disk slot numbering are described pictorially on the adhesive label laminated to the top side of each drawer. Disk slot numbering for drawers 0 (left) and 1 (middle) begins at the front of the drawer and moves inward (column-by-column) along the z-axis; whereas disk slot numbering for drawer 2 (right) begins at the rear of the drawer and moves outward (column-by-column).

  • Page 35: Installing A Disk Drive Module

    3. Gently push the disk drive module into the slot until it latches in place. The installed disk drive module should now appear as shown (see illustration for appropriate drawer in Figure 22). Wait 45 seconds before installing another disk. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 36: Determine If A Disk Is Missing

    Secure the SFF 2.5" disk drive module into the disk slot Left or middle drawer Right drawer Figure 22 Installing a disk drive module NOTE: Allow at least 30 seconds to elapse when jointly completing the “Removing a disk drive module”...

  • Page 37: Using The Smc Or Raidar

    • The disk module LED behavior is described in Figure 37 on page 57. TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of the disk drive LED and other front panel LEDs pertaining to 2U48 controller enclosures. Also see...

  • Page 38: Replacing A Power Supply Module

    Replacing a power supply module This section provides procedures for replacing a failed AC power supply module, also referred to as a power supply unit (PSU). Illustrations in power supply module replacement procedures show rear panel views of the enclosure, and PSUs are properly aligned for insertion into the rear panel of the enclosure. A single PSU is sufficient to maintain operation of the enclosure.

  • Page 39: Power Supply Units

    53). Power supply units AssuredSAN Ultra48 Series enclosures feature two redundant AC power supply modules, each of which is equipped with a power switch. IMPORTANT: Some AC power supply units included with compatible enclosures do not have power switches.

  • Page 40: Ac Psus

    AC PSUs The AC power supply—equipped with a power switch—is shown below as it appears when facing the rear panel of the enclosure. For a midplane-facing view of the PSU, see Figure 1 on page 12. Power switch Power cord connect Figure 23 AC PSU with power switch Powering off the PSU...

  • Page 41: Installing A Power Supply Unit

    4. Turn the thumbscrew located at the top of the power supply latch clockwise, until it is finger-tight, to secure the latch to the power supply unit within the enclosure. 5. If replacing two power supply modules, repeat step 1 through step AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 42: Connecting A Power Cable

    Connecting a power cable This section addresses power cable connection for enclosures configured with AC power supply modules. Connecting an AC power cord Power supply The diagram at right shows power cord connection module between the PSU and rack power source. 1.
  • Page 43 The enclosure bezel attaches to four ball studs on the front of the enclosure: each 2U48 chassis ear flange hosts two ball studs. Relative to both left and right ear kits, see Removing ear components on page 44 and Installing ear kit components on page 44. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 44: Removing Ear Components

    4. Gently slip the enclosure bezel cover onto the push-fit mounting ball studs, taking care to guide the LED indicators through the bezel’s ear covers. 5. Power on the enclosure. TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of front panel LEDs. Procedures...

  • Page 45: Verifying Component Operation

    AssuredRemote™ feature is licensed. IMPORTANT: To change the host port mode for CNC ports, follow the “Change the host port mode” instructions provided in the AssuredSAN Ultra48 Series Setup Guide. Replacing a Fibre Channel transceiver This section provides steps for replacing a small form-factor pluggable (SFP transceiver) connector used in a Fibre Channel controller module host port.

  • Page 46: Verifying Component Failure

    LEDs on the server. Also, check the cable for kinks, crimping or other possible damage. TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of rear panel LEDs. Removing an SFP module Perform the following procedure to remove an SFP connector.

  • Page 47: Verifying Component Operation

    SFP in the preceding section. This procedure refers to the preceding Replacing a Fibre Channel transceiver instructions. When reviewing the procedure as it pertains to the 10Gb iSCSI host ports, note AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 48: Replacing A 1Gb Rj-45 Sfp Transceiver

    that your particular cables may be either copper or fibre-optic for the SFP+, depending upon how your system was initially configured, and the SFP+ option used. Table 8 Removing and replacing a 10GbE SFP+ transceiver To accomplish this sequential process See the following procedures 1.

  • Page 49: Replacing A Storage Enclosure Chassis

    The procedure includes removing all FRU components from a damaged chassis and installing them into a replacement chassis. NOTE: AssuredSAN Ultra48 Series storage enclosures are described in Storage enclosure overview page 10.

  • Page 50: Removing And Replacing A Storage Enclosure Chassis And Its Frus

    Table 10 Removing and replacing a storage enclosure chassis and its FRUs To accomplish this sequential process See the following procedures 1. Remove the enclosure bezel to provide access to Figure 7 on page 19 (2U48 chassis) front panel components. Figure 7 (supporting step-procedure) 2.

  • Page 51: Removing A Damaged Storage Enclosure Chassis From The Rack

    This section provides a procedure for ensuring that the FRU components installed in the replacement controller enclosure chassis function properly. 1. Reconnect data cables between devices, as needed, to return to the original cabling configuration: AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 52: Verifying Component Operation

    • Between cascaded enclosures. • Between the controller and peripheral or SAN devices. • Between the controller enclosure and the host. 2. Reconnect power cables to the controller enclosure. See Connecting a power cable on page 42. 3. Turn on the power switch for each power supply module. Verifying component operation 1.

  • Page 53: Using Management Interfaces

    (with additional parameters to filter the output) to see the detail for an event (see “Alphabetical list of commands > show events” within the AssuredSAN 4004 Series CLI Reference Guide for more information about command syntax and parameters). AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 54: A Drawer Description

    Drawer description This appendix provides reference information complementing the information provided in the FRUs chapter and in the procedure entitled Accessing a drawer on page 29. Drawer configuration To gain access to the 2U48 enclosure drawers, you must first remove the enclosure bezel as described in Figure 7 on page 19.

  • Page 55: 2U48 Enclosure: Sample Disk Bay Population

    Drawer 2. Right-hand drawer pictorial featuring 16-disks Left-hand drawer pictorial featuring 16-disks AMS insert installed in LH drawer AMS insert installed in RH drawer Figure 35 2U48 enclosure: sample drawer population AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 56: Led Descriptions For Drawer Components

    LED descriptions for drawer components Drawer front panel LEDs Figure 36 below, the enclosure bezel has been removed, and the ears have been cropped to show only the front panels of the three disk drawers. The disk drawers are shown with pull-handles in stowed position. To open a drawer, first loosen the thumb wheel and then rotate the pull-handle upwards by 90...
  • Page 57 Given that the blue behavior (state) of the LED can indicate only one state at a time, the precedence of requests from highest to lowest is as follows: Identify; Fault; OK to remove. A higher precedence indication can hide a lower precedence indication. Figure 37 LED: 2U48 disk drive module AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 58: Index

    (PFU) precautions power supply unit (PSU) enclosure bezel AC PSU with power switch 2U48 installation and removal AC PSU without power switch Ethernet DC PSU AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 59 Fibre Channel controller host port fibre-optic cable small form-factor pluggable SFP+ transceiver 1 Gb iSCSI controller host port 10GbE iSCSI controller host port small form-factor pluggable plus Ultra48 Series enclosures (2U48) product overview table AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

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