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Dot Hill AssuredSAN Ultra48 Series Installation And Replacement Manual

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AssuredSAN Ultra48 Series
FRU Installation and Replacement Guide
Abstract
This document describes removal and installation of field-replaceable units for Dot Hill AssuredSAN Ultra48 Series controller
enclosures, and is intended for use by storage system administrators familiar with servers and computer networks, network
administration, storage system installation and configuration, storage area network management, and relevant protocols.
P/N 83-00006722- 1 0-01
Revision A
May 2014

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Summary of Contents for Dot Hill AssuredSAN Ultra48 Series

  • Page 1 FRU Installation and Replacement Guide Abstract This document describes removal and installation of field-replaceable units for Dot Hill AssuredSAN Ultra48 Series controller enclosures, and is intended for use by storage system administrators familiar with servers and computer networks, network administration, storage system installation and configuration, storage area network management, and relevant protocols.
  • Page 2 Copyright © 2014 Dot Hill Systems Corp. All rights reserved. Dot Hill Systems Corp., Dot Hill, the Dot Hill logo, AssuredSAN, AssuredSnap, AssuredCopy, AssuredRemote, R/Evolution, and the R/Evolution logo are trademarks of Dot Hill Systems Corp. All other trademarks and registered trademarks are proprietary to their respective owners.

  • Page 3: Table Of Contents

    Verifying component failure ........... . . 40 AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 4 Power supply units ............40 AC PSUs .
  • Page 5 44 LED: 2U48 disk drive module ........... 58 AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 6 Figures...
  • Page 7 9 Removing and replacing a storage enclosure chassis and its FRUs ......51 AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 8 Tables...

  • Page 9: About This Guide

    Event codes and recommended actions AssuredSAN Event Descriptions Reference Guide * Printed document included in product shipkit. For additional information, see Dot Hill’s Customer Resource Center web site: https://crc.dothill.com. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 10: Document Conventions And Symbols

    Document conventions and symbols Table 2 Document conventions Convention Element Blue text Cross-reference links and e-mail addresses Blue, underlined text Web site addresses Bold text • Key names • Text typed into a GUI element, such as into a box •...

  • Page 11: Frus

    This model uses SFF-8644 connectors and qualified cable options for host connection. CNC ports support same-type or mixed-type SFPs in combination as described in Transceivers used in CNC ports on page 46. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 12: Frus Addressing 48-Drive Enclosures

    Table 4 shows components for 2.5" 48-drive enclosure models (2U48). Tables and supporting illustrations show components for Ultra48 Series that can be ordered for replacement in the field. Contact your account manager for packaged FRU numbers and ordering information. FRUs addressing 48-drive enclosures Table 4 Ultra48 Series product components for 2U48 enclosures Item Enclosure component descriptions...
  • Page 13 AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 14 Figure 1 through Figure 6 illustrate 48-drive enclosure models. The 2U48 product models use an enclosure bezel during operation. The enclosure bezel is only partially shown in Figure 1 on page 13. The enclosure bezel is shown in its entirety in Figure 3 on page 14 (removed) and in Figure 4...

  • Page 15: Enclosure Bezel For 48-Drive Model

    Figure 3 on page 14). The bezel—comprised of a vented cover attached to an EMI (Electromagnetic Interface) shield—is pre-assembled and packed with foam into a box included in the master shipping container. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 16 FRUs...

  • Page 17: Procedures

    If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part. For more information about static electricity or assistance with product installation, contact an authorized reseller. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 18: Replacing Chassis Fru Components

    I/O modules. Hot-add of drawers and drive enclosures is also supported. TIP: Many procedures refer to component LEDs and LED statuses. See the AssuredSAN Ultra48 Series Setup Guide for descriptions of model-specific front panel and rear panel LEDs.

  • Page 19: Replacing A Controller Module Or Expansion Module

    In a dual-controller system in which Partner Firmware Update (PFU) is enabled, when you update firmware on one controller, the system automatically updates the partner controller. Disable partner firmware update only if requested by a service technician. Use RAIDar or the CLI to change the PFU setting. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 20: Using Raidar

    Using RAIDar IMPORTANT: See the “Updating firmware” topic within the AssuredSAN 4004 Series RAIDar User Guide before performing a firmware update. 1. Sign-in to RAIDar using default user manage and password !manage. If the default user or password—or both—have been changed for security reasons, enter the secure login credentials instead of the system defaults shown above.

  • Page 21: Shutting Down A Controller Module

    NOTE: If an iSCSI port is connected to a Microsoft Windows host, the following event is recorded in the Windows event log: Initiator failed to connect to the target. NOTE: See AssuredSAN 4004 Series RAIDar User Guide for additional information. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 22: Using The Cli

    Ultra48 Series controller module models. For illustrations of model-specific controller face plates, see the AssuredSAN Ultra48 Series Setup Guide. Illustrations in the controller module replacement procedures show rear panel views of the enclosure, and IOMs are properly aligned for insertion into the rear panel of the enclosure.
  • Page 23 Figure 8 Extracting a controller module 6. Pull the controller module straight out of the enclosure such that the controller module remains level during removal (see Figure Figure 9 Removing a controller module AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 24: Installing A Controller Module Or Expansion Module

    3. Press the latches upward to engage the controller module (2); turn the thumbscrews clockwise until finger-tight. 4. Reconnect the cables. NOTE: See the AssuredSAN Ultra48 Series Setup Guide for cabling information. Figure 10 Inserting a controller module IMPORTANT: In a dual-controller system in which PFU is enabled, when you update firmware on one controller, the system automatically updates the partner controller.

  • Page 25: Using Raidar

    TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of model-specific LEDs. Updating firmware You can view the current versions of firmware in controller modules, expansion modules (in drive enclosures), and disks, and you can also install new firmware versions.

  • Page 26: Replacing A Drawer

    If you have a dual-controller system and the PFU option is enabled, when you update one controller, the system automatically updates the partner controller. If PFU is disabled, after updating firmware on one controller, you must log into the partner controller’s IP address and perform this firmware update on that controller also.

  • Page 27: Removing A Drawer

    Press the spring-loaded latch to release the drawer from the drawer stop, and pull the drawer until it is positioned outside of the drawer bay limits. Be careful to support the drawer weight. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 28 Left drawer (Drawer 0) is pulled from enclosure Press latch Orientation Key Figure 13 Press the spring-latch to release the drawer The example above shows the left drawer pulled out from the enclosure to reveal the location of the spring-loaded release latch located on the bottom of the drawer (this mechanism applies to all drawers). NOTE: The igus chain-flex cable houses the drawer’s power and data cables.
  • Page 29 NOTE: Although disks are shown installed in Figure 16, you may wish to remove them before removing the drawer (see step 2 Removing a disk drive module on page 36). AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 30: Installing A Drawer

    10. Slide the drawer outward, and lift the drawer to remove it from the drawer slide channel. Place the drawer on the static-free work surface that you previously prepared. Installing a drawer Before installing the drawer, you must first remove the enclosure bezel (see narrative instructions beneath Figure 3 on page 14) from the enclosure front panel.
  • Page 31 Cable-attach bracket connects to drawer Tighten this screw Tighten this screw Figure 20 Secure igus chain-attach bracket to the drawer The dangling power cable wire bundle shown in Figure 19 is omitted for clarity in Figure AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 32 6. Gather the power cable bundle and connector, and route the power cable connector inwards—beneath the igus chain—and towards the rear of the drawer. Pull the cable tight to prevent it from protruding outside the chain limits as shown below. Left or middle drawer Right drawer Route and snugly-tuck power cable wire bundle...

  • Page 33: Verifying Component Operation

    Fault/Service Required LED—located below the FRU OK LED—is either off or blinking. See Figure 43 on page 57 for a summary of drawer front panel LEDs. TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of drawer LEDs and other front panel LEDs pertaining to 2U48 controller enclosures. Also see...

  • Page 34: Air Management Solution Insert

    passphrase for the other system to import its key. Your system will then recognize the metadata of the vdisks and incorporate it. The disks will have the status of Secure, Unlocked and their contents will be available: • To view the FDE status of disks, use RAIDar or the show fde-state CLI command. •...

  • Page 35: Removing An Air Management Insert

    1. Squeeze the latch release flanges together—so that the locking-nib will clear the sheet metal bay wall—and extract the AMS from the target disk bay. 2. Pull the AMS insert straight out of the disk bay as show in Figure AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 36: Before You Begin

    (if used). When a disk fails or a fault occurs, the disk LED illuminates with a 4Hz (4:1) blue blink behavior (see the AssuredSAN Ultra48 Series Setup Guide for a description of LEDs and disk drive slot numbering for your enclosure. Also see Appendix A —...

  • Page 37: Installing A Disk Drive Module

    2. Using your other hand, squeeze the latch release flanges together—so that the locking-nib will clear the sheet metal bay wall—and insert the disk drive module into the target slot (see illustration for appropriate drawer in Figure 28 on page 38). AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 38 Align the SFF 2.5" disk drive module Left or middle drawer Right drawer Figure 28 Aligning the disk drive module 3. Gently push the disk drive module into the slot until it latches in place. The installed disk drive module should now appear as shown (see illustration for appropriate drawer in Figure 29).

  • Page 39: Determine If A Disk Is Missing

    • The disk module LED behavior is described in Figure 44 on page 58. TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of the disk drive LED and other front panel LEDs pertaining to 2U48 controller enclosures. Also see...

  • Page 40: Before You Begin

    (see Using management interfaces on page 53 for more information). Power supply units AssuredSAN Ultra48 Series enclosures feature two redundant AC power supply modules, each of which is equipped with a power switch. Procedures...

  • Page 41: Ac Psus

    3. Verify that the power cord is disconnected. 4. Turn the thumbscrew at the top of the latch counterclockwise to loosen and disengage it from the module; however, do not remove the thumbscrew from the latch. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 42: Installing A Power Supply Unit

    5. Rotate the latch downward by approximately 45°, supplying sufficient leverage to disconnect the module from the internal connector. Figure 31 below. Controller or expansion enclosure (cover plates are shown in lieu of IOMs) Power supply unit (PSU) (AC model with power switch) Revolved latch Thumbscrew Power supply unit...

  • Page 43: Connecting A Power Cable

    Enclosure ear kit FRUs are available for the left and right ears of the chassis front panel. The following replacement procedure applies to ear kits provided with the 2U48 enclosure models. Refer to the following illustrations when removing or installing ear kit components. Illustrations in ear kit replacement procedures AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 44 show front panel views, and ear kit components are properly aligned for attachment to the ears on the front panel of the enclosure. Figure 33 shows the left ear of a 2U48 model with the LED circuit board exploded from its installed position on the ear flange.

  • Page 45: Removing Ear Components

    5. Power on the enclosure. TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of front panel LEDs. Verifying component operation Enclosure status LEDs are located on the front of the controller enclosure. During normal operation, the FRU OK and Temperature Fault LEDs are green, and the other status LEDs located on the right ear are off.

  • Page 46: Transceivers Used In Cnc Ports

    Transceivers used in CNC ports AssuredSAN 4844 models use Converged Network Controller (CNC) technology, allowing you to select the desired host interface protocol from available Fibre Channel (FC) or Internet SCSI (iSCSI) host interface protocols supported by the system. You can use the management interfaces to set all controller module CNC ports to use one of these host interface protocols: 16 Gbit/s FC;...

  • Page 47: Removing An Sfp Module

    TIP: See the AssuredSAN Ultra48 Series Setup Guide for descriptions of rear panel LEDs. Removing an SFP module Perform the following procedure to remove an SFP connector. When removing an FC SFP that has previously limited the port speed—and replacing it with a higher-rated SFP—it is possible, though rare, that auto-negotiation will not enable the higher port speed.

  • Page 48: Verifying Component Operation

    Target CNC port on controller module face plate Figure 38 Install the SFP into the CNC port 3. Connect the fibre-optic interface cable to the duplex jack at the end of the SFP connector. 4. Repeat step 1 through step 3 for each SFP requiring installation into a CNC port. TIP: See the “Configuring host ports”...

  • Page 49: Replacing A 1Gb Rj-45 Sfp Transceiver

    48. reinstalled component. NOTE: See the “4844 controller module — rear panel components” topic within the Setup Guide for an illustration showing an 1 Gb RJ-45 SFP installed within the IOM. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 50: Replacing A Storage Enclosure Chassis

    The procedure includes removing all FRU components from a damaged chassis and installing them into a replacement chassis. NOTE: AssuredSAN Ultra48 Series storage enclosures are described in Storage enclosure overview page 1 1.

  • Page 51: Removing And Replacing A Storage Enclosure Chassis And Its Frus

    Within the replacement enclosure, the IOM(s) must be reinstalled into the same IOM slots from which they were extracted from the damaged enclosure. If your enclosure model does not use CNC ports, ignore this step. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...

  • Page 52: Removing A Damaged Storage Enclosure Chassis From The Rack

    Removing a damaged storage enclosure chassis from the rack This section provides a procedure for removing a damaged storage enclosure chassis from its rack location. CAUTION: It is recommended that all enclosure drawers be removed before removing the enclosure. Two people are required to move the enclosure.

  • Page 53: Using Leds

    CLI. Using RAIDar, you would view the event log and then hover over the event message to see detail about that event. Using the CLI, you would run the show events detail command (with AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 54 additional parameters to filter the output) to see the detail for an event (see “Alphabetical list of commands > show events” within the AssuredSAN 4004 Series CLI Reference Guide for more information about command syntax and parameters). Procedures...

  • Page 55: A Drawer Description

    37 for instructions about installing a sledded-disk into a slot within a bay in the enclosure drawer. See Air management solution insert on page 34 for instructions about removing or installing an AMS into a disk bay in the enclosure drawer. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 56 Be mindful of these drawer loading requirements. • Install your sledded-disks into the drawer slots in multiples of four disk drive modules. For example, in disk bay1 of Drawer 0, install disk modules into slots 0,1,2, and 3 before populating disk bay 2, followed by disk bay 3, and disk bay 4.

  • Page 57: Led Descriptions For Drawer Components

    Alternatively, you can use RAIDar to check the health icons/values for the system and its components to ensure that everything is okay, or to drill down to a problem component. If you discover a problem, both RAIDar and the CLI provide recommended-action text online. AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 58 Disk aligned for Drawer 0 or 1 Disk aligned for Drawer 2 Bi-color LED Bi-color LED 2.5" SFF disk drive module (see table below for LED behaviors) LED mode description Color State Definition Removal/Identification/Fault Blue The disk drive is prepared for removal. 1Hz Blink Physically identifies the disk drive module.

  • Page 59: Index

    (PSU) AC PSU with power switch AC PSU without power switch faults and error conditions DC PSU PSU faults and recommended actions power cable firmware dual controller verifying component failure AssuredSAN Ultra48 Series FRU Installation and Replacement Guide...
  • Page 60 prerequisite knowledge procedures general precaution replacing a 1 Gb RJ-45 SFP replacing a 10GbE SFP+ replacing a controller or expansion module replacing a disk drive module replacing a Fibre Channel SFP replacing a PSU replacing a storage enclosure chassis components (common) components (model-specific) damaged chassis removal replacement chassis installation...

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