Table of Contents
Advertisement
AXIS P3904-R Mk II Network Camera
Troubleshooting
Troubleshooting
How to check the current firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
How to upgrade the firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
Note
• After the upgrade process has completed, the product restarts automatically. If you restart the product manually after
the upgrade, wait 10 minutes even if you suspect that the upgrade has failed.
• When you upgrade the Axis product with the latest firmware, the product receives the latest functionality available. Always
read the upgrade instructions and release notes available with each new release before upgrading the firmware.
1. Download the latest firmware file to your computer, available free of charge at www.axis.com/support
2. Go to Setup > System Options > Maintenance in the product's webpages.
3. Under Upgrade Server, click Browse and locate the file on your computer.
4. Click Upgrade.
5. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
6. Go to Setup > Basic Setup to verify the firmware upgrade.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Symptoms, possible causes and remedial actions
Problems upgrading the firmware
Firmware upgrade failure
Problems setting the IP address
When using ARP/Ping
The product is located on a
different subnet
If the firmware upgrade fails, the product reloads the previous firmware. Check the firmware
file and try again.
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address
Using ARP/Ping on page 42.
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
52
Advertisement
Table of Contents
