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6.1.3 I have Forgotten the Administrator Password
To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold
down the RESET BUTTON about 5 seconds. Releasing the reset button, the password will turn to the factory
default.
Default administrator username / password: admin with blank password
6.1.4 Subnet doesn't Match
Check whether your IP camera in the same network segment of your computer. The step is Control Panel >
Network Connections > Local Area Connections > Choose General > Properties.
Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the
same subnet. Otherwise you can't access camera.
6.1.5 Camera can not Record
Camera can not record when I click Record button or I can't change the manually record path.
When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
1 Please add the camera as a trusted site to resolve this issue. The steps are
IE browser > Tool > Internet Properties > Security > Trusted sites > Sites > Add.
2 Open IE browser, then right click, select Run as administrator.
6.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn't installed correctly you will
see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser > Tool > Internet Proper > Security > Custom Level > ActiveX control and Plug-ins. Three
options of front should be set to be Enable, The ActiveX programs read by the computer will be stored. As
follows:
Enable: Download unsigned ActiveX controls.
Enable: Initialize and script ActiveX controls not marked as safe.
Enable: Run ActiveX controls and plug-ins.
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