Page 1
INSTALLATION, OPERATION, MAINTENANCE Translation of original instructions Opera Touch ESB7-R/US 120V English H6095EN00 1 02 - 2023 dition...
Page 3
EVOCA S.p.A. ad unico socio Sede amministrativa, operativa e legale: Via Roma 24 24030 Valbrembo (BG) Italia Tel +39 035 606111 Fax +39 035 606463 www.evocagroup.com Cap. Soc. € 41.138.297,00 i.v. Reg. Impr. BG, Cod. Fisc. e P.IVA: 05035600963 Reg. Produttori A.E.E.: IT08020000001054 Cod.
Page 4
Symbology integration of radio modules In compliance with the national laws in The following symbols may be present force, the manufacturer must check the inside the machines, according to models compliance of the radio equipment with (signs of danger) the essential requirements of the national legislation.
Page 5
Warnings for the environment Some tricks will help you to protect the This document intended for the technical environment: personnel is made available in the electron- - use biodegradable products to clean the ic format at the manufacturer’s (reserved machine; area web site).
English opEratioN INTRODUCTION brEw unit transport and storagE cup sEnsor in casE of failurE dispEnsing compartmEnt lighting idEntification of thE machinE and its fEaturEs controlling and adjusting sEttings positioning thE vEnding machinE grindEr dosErs tEchnical fEaturEs instant dispEnsing variablE combination lock usE of usb kEys CLEANING AND LOADING connEctivity...
Page 8
macHiNE iNformatioN MAINTENANCE failurEs gEnEral forEword statistics main switch favouritEs connEctivity switch machinE idEntification numbEr brEw unit maintEnancE installation datE tEchnical support contacts pErioDical opEratioN sanitising ENErgy saviNg ElEctronic boards sEttings cpu board EnErgy saving timE bands actuation board paymENt systEms boilEr control board currEnt rEgulator board protocol...
TRANSPORT AND STORAGE Introduction traNsport To avoid any damage to the equipment and The technical documentation supplied any injury to the people, the equipment is an integral part of the equipment and must be handled with great care. it must therefore accompany the equip- While handling, there is the danger of ment whenever it is either moved or crushing one's hands and/or feet: never...
As a consequence, we suggest carefully reading this manual before contacting the manufacturer. In case of failures or malfunctions that can not be solved, please apply to: Evoca S. p. A. Via Roma 24 24030 Valbrembo Italy - Tel. +39 035606111 IDENTIFICATION OF THE...
POSITIONING THE VENDING TECHNICAL FEATURES MACHINE The machine is not suitable for installation outdoors. It must be installed in a dry room and far from any source of heat at a tem- perature ranging from 41 °F to 93 °F. It can not be installed in a room where water jets are used for cleaning (e.g.
Page 12
watEr supply approvals Supplied by the network, the water pres- - Cup presence sure of which lies between 7,25 psi and - Water presence 123,28 psi. - Coffee presence The machine software can manage the water supply from an internal tank (optional - Coffee unit position kit).
Page 13
aNistEr capacity accEssoriEs aND kits the machine may have different canister Accessories and kits can be mounted on combinations. the machine to vary performances thereof. The indicative product quantity they can The accessories and kits that can be ap- contain is: plied on the equipment are made available at the manufacturer’s.
VARIABLE COMBINATION LOCK To keep a correct operation all over the time, it is recommended to lubricate the Some models are supplied with a variable lock every 6 months. combination lock. The lock is complete with a silver key, with Use spray lubricants for locks.
Chapter 1 Cleaning and Loading The machine is not suitable for installation outdoors. It must be installed in a dry room at a temperature ranging from 41 °F to 93 °F. It can not be installed in a room where water jets are used for cleaning (e.g.
HYGIENE AND CLEANING USING THE VENDING MACHINES OF HOT DRINKS This manual shows the potential criti- cal points and gives the instructions (e.g. plastic cups, pottery cups, jugs) necessary to control any bacterial pro- The dispensers of drinks in open canisters liferation.
CONTROLS AND INFORMATION PRODUCT LOADING The controls and information for the user Before loading products, make sure are arranged outside. that they have been preserved accord- All messages are displayed on the touch ing to the producer's instructions for screen of the machine. storage and holding temperature.
INSTANT PRODUCTS AND SUGAR CUPS It is advisable to use quality instant prod- The cup dispenser shelf has got a double ucts to avoid any malfunction of the equip- articulated joint intended to improve the ment due to the presence of impurities. accessibility to the cup dispenser for filling columns.
PERIODICAL OPERATIONS CLEANING MIXERS AND FOOD CIRCUITS This manual shows the potential criti- Whenever products are loaded and/or cal points and gives the instructions weekly or more frequently, according to the necessary to control any bacterial pro- use of the machine, the inlet water quality liferation.
Page 20
To clean the mixers, act as follows: after having assembled the parts, act as follows, any way: 1. open the cover of mixers and lift the pow- der ports as far as the retainer; - wash the mixers and add some drops of the sanitising solution into the various fun- 2.
CLEANING THE BREW UNIT SUGAR RELEASE Whenever you fill or at least once a week, It is necessary to clean the sugar release it is recommended to remove any powder device by using hot water at regular inter- residue from the external parts of the brew vals on the models intended to dispense unit, in particular in the area of the coffee sugar directly in the cup.
DISPENSING COMPARTMENT To clean the dispensing compartment, re- move it from the machine. 1. remove the knurls intended to lock the compartment; 2. unhook the compartment by acting on the fastening clips; 3. to wash, use a solution of neutral deter- gent;...
MIXER CHANNELS SERVICE INTERRUPTION Use a small vacuum-cleaner or a brush to If the machine should be off for any reason clean the funnel area and the canister sup- whatsoever for a period longer than the pull port surface by removing any powder resi- dates of products, it is necessary to act as due at regular intervals.
Chapter 2 Installation Installation and any subsequent mainte- nance operation must be carried out when the machine is live and, therefore, by the personnel skilled and trained on the use of the machine as well as aware of the spe- cific risks such a condition may involve.
DOOR SWITCH CONNECTIVITY SWITCH On opening the door, a special switch will Only the parts protected by covers and deactivate the connectivity components of signalled by the following symbol re- the equipment. main live inside the machine. When the door is open, the remote drives of functional units and remote control are disabled.
UNPACKING THE MACHINE PAYMENT SYSTEM ASSEMBLY After having unpacked the machine, make The machine is sold without any pay- sure that the equipment is intact. ment system. As a consequence, only In case of doubt never use the equipment. the installer will be liable for any dam- age that may be caused to the machine No packing material (plastic bags, foam or to things and persons by an incor-...
WATER SUPPLY witH filtEr prE arraNgEmENt The vending machine must be supplied Connect the water network with the 1/4” un- with drinkable water according to the provi- ion by means of a tube that can support the sions in force in the place of installation of network pressure and of a type suitable for the equipment.
Page 28
DECALCIFIER ovErflow DEvicE The water inlet solenoid valve is complete The machine is supplied without a decalci- with an overflow device that can mechani- fier. cally lock the water inlet as a result of a In case of connection with a network, the malfunction of the solenoid valve or the water of which is very hard, mount a decal- water level control gear.
ELECTRIC CONNECTION The machine is arranged for electrical op- eration at a 120 VAC single-phase voltage For connection make sure that the rating will comply with the mains data, in particu- lar that the supply voltage value shall lie within the limits recommended for the con- nection points;...
NETWORK CONNECTIONS iNstructioNs for i coNNEctioN - Place the equipment where there is a iNstructioNs for tHErNEt coNNEc good reception and intensity of the Wi-Fi tioNs signal. - The connection must be established ac- - Never forget to enable the protection func- cording to the rules in force and in obser- tionalities (cryptography) to protect com- vance of all the rules defined by the Ether-...
MASTER / SLAVE BANK CONNECTION The equipment is arranged for the Master / Slave bank connection with other vending machines. Use the special kits for the Master / Slave bank connection of the equipment. The kits are supplied with mounting and testing instructions that shall be strictly fol- lowed to preserve the machine safety.
FIRST POWER-ON watEr supply from tHE taNk As soon as the machine is powered on - As soon as you power on the machine, for the first time, a guided sequence is the self-supply pump is started for some displayed for preliminary settings (model, seconds.
OPERATION The following paragraphs describe the operation of the main components of the machine. BREW UNIT Whenever you power on the machine or make a request for dispensing, the brew unit will make a complete rotation before performing the brew cycle to make sure that the device will occupy the initial position.
CUP SENSOR Some models are equipped with a cup sensor intended to detect the presence of any object that may be placed between the reflex reflector and the sensor itself. The sensor has 2 leds intended to signal the state: - Green: sensor power supply.
DISPENSING COMPARTMENT offEE DosE rEgulatioN LIGHTING The dose regulation lever can be posi- Some models are equipped with LEDs in- tioned in one of the 10 reference notches. It tended to light up the dispensing compart- shall be kept in mind that: ment.
Page 36
maNual rEgulatioN of griNDiNg wHEEls automatic rEgulatioN of griNDiNg wHEEls If it is necessary to change the grinding degree, properly act on the corresponding A device intended to regulate the distance grinder knob and more precisely: between the grinding wheels and, there- fore, the grinding degree, automatically can - turn counterclockwise to obtain a coarser be mounted on the grinder(s) as a standard...
Page 37
The coffee dose and water quantity being motor DrivEN rEgulatioN of griNDiNg wHEEls the same, the grinding degree will directly If you should change the distance to a con- affect the brew time. siderable extent for any reason whatsoever, The automatic grinding regulation system e.g.
INSTANT DISPENSING The dispensing cycles of the various se- lections are conceived to achieve the best result in terms of production rate and drink quality. Instant drinks are dispensed according to a recipe with max. 4 ingredients. Recipes can be modified from the program- ming menu.
USE OF USB KEYS CONNECTIVITY The equipment can communicate via net- The equipment enables the operator to use work and send notices by email. USB keys to import / export configurations, settings, images, videos or for software The equipment can also communicate with update.
TOUCH SCREEN NORMAL OPERATION MODE The representation and arrangement of Use the fingers only to interact with icons/screens in the manual is merely the touch screen. Never use any sharp indicative and it may deviate from the one object. displayed by the equipment according to If the touch screen is not used and the settings (layouts, themes and/or icons).
SOFTWARE ARCHITECTURE applicatioN softwarE The equipment requires an operating sys- The application software enables the oper- tem and the application software for opera- ator to use the functionalities of the equip- tion. ment and to change settings through the graphic interface (GUI). Settings / customisations are managed by the application software.
Notes on mENu of fuNctioNs It shows the functions available for the programming current user profile and the “forward / back- ward” icons. The main functions required to manage the Touch the to display the menu func- machine operation as well as possible are mEnu tions of the equipment.
iNformatioN arEa NumEric kEypaD To display the information on the equipment (software release, …) 1 2 3 mEssagE arEa It displays information messages, e.g. sta- tistics on the selections most required,… failurE arEa It displays the faults on the equipment. maiNtENaNcE iNformatioN arEa It displays the information on maintenance deadlines...
DAILY ACTIONS Drop DowN list Touch to open the drop-down list and select It groups all the functions concerning daily the value or the setting. operations (wash cycles, waste counter reset, …) LLLL LLLL LLLLLL wasHiNg aND riNsiNg Automatic washing and rinsing functions of the functional units of the equipment (brew- er, mixer, …).
SETTINGS OF SELECTIONS proDucts sNacks aND fooD arraNgEmENt of sElEctioNs The equipment enables the operator to Choose the arrangement of the selections manage the visual items (image, playlist, displayed in normal operation mode among name, ...) of the snack and food selections those pre-defined.
Page 46
coffEE to go proDucts DriNks The equipment enables the operator to For the machines complete with a cof- manage the visual items (image, playlist, fee to go module only. name, ...) of drinks. The equipment enables the operator to The drinks currently used, those available manage the visual items (image, playlist, and those not compatible with the configu- name, ...) of coffee to go products (minis-...
Page 47
crEatE moDify a DriNk spEcial proDucts You can: The equipment enables the operator to manage the visual items (image, playlist, - assign / modify the name of the drinks dis- name, ...) of special products (e.g. cup only, played in normal operation mode..).
Page 48
rEcipEs moDify a rEcipE From the screen page of the recipe you The recipes currently used, those available can: and those not compatible with the configu- ration in use (layout), but compatible with - modify a univocal name for the recipe. other configurations (layout) appear on the The univocal name is used as a reference screen.
Page 49
To move an ingredient before or after an- basic paramEtErs for syrups other ingredient, just drag the bar of the For models with a syrup kit only. ingredient. You can set up the syrup quantity to be dis- pensed with the drink. LLLLLLLLLLL LLLLL Syrups are considered to be pre-selections.
aDvaNcED iNstaNt paramEtErs stEp Instant powder is dispensed at intervals iNitial DElay while water is being dispensed. To set up a delay for the ingredient; the de- Set up in how many intervals to dispense lay is useful if you create a recipe consist- instant powder while water is being dis- ing of several ingredients.
MACHINE SETTINGS mEcHaNical layout It represents the mechanical layout of the configuration used by the equipment. coNfiguratioN It represents the arrangement of canisters and the main functional units. sElEct coNfiguratioN To manage groups of configurations (e.g. You can specify the new mechanical set- by country) and every single configuration tings on the equipment for the software.
backup aND rEstorE moDify iNtErfacE striNgs The backup function is intended to save the To modify the names of drinks, recipes, current machine settings in a backup. canisters, nutritional information ... dis- played on the screen pages and in the The backups are saved in the memory of languages made available.
playlist sEttiNgs of iNput sENsors To create and manage playlists of enter- The group of functions is intended to set up tainment contents. the operation of some sensors of the equip- ment. A playlist includes videos and/or sequenc- es of images reproduced while the selec- lEvEl of caNistErs tion is being dispensed.
Page 54
calibratioNs calibratioN of pumps solENoiD valvEs Calibration enables the user to regulate the volumEtric couNtEr calibratioN flow rate in cc/sec. The calibration of the volumetric counter To calibrate, act as follows: (flow meter) enables the operator to obtain 1. dispense water at the minimum flow rate; the proper water quantity required by reci- pes.
motor DrivEN rEgulatioN of griNDiNg suctioN paramEtErs To enable / disable the operation of the fan wHEEls wheels in the equipment. If the grinding regulation is disabled or in the equipment, where the regulation of vapour suctioN grinding wheels is motor-driven, you can - ON: the fan wheel is always active.
maiNtENaNcE mEssagEs for wasH cyclEs Set up the intervals (number of hours and/ rogrammiNg automatic wasH riNsE or selections) for each type of wash / rinse cyclEs cycle. You can enable / disable the programming As soon as one of the set up values is of automatic wash and/or rinse cycles of reached, the equipment shows a message the equipment.
boilEr paramEtErs mastEr slavE sEttiNgs To set up the operation parameters of the For the machine with Master / Slave con- boiler/s. nection only Use this function to enable the “Master / - Temperature: to set up the operation tem- Slave”...
MACHINE INFORMATION wHippEr fault If the current input of a whipper motor falls outside the range of pre-set values, all the failurEs selections using that mixer are disabled. The machine is equipped with several sen- sors intended to control the various func- solENoiD valvE valvE fault tional units.
Page 59
airbrEak micro mobilE NozzlEs The air-break micro (operated by the float) Mobile nozzles have failed to reach the never signals the lack of water following a dispensing position. dispensing cycle. The equipment is put out of order. brEak filliNg timEout boilEr failurE The air-break micro (operated by the float) The boiler fails to reach the operation tem-...
Page 60
No watEr statistics Lack of water in the water network or self- supply tank. sHow statistics It displays the statistics relative to selec- Make sure that the equipment is connected tions (e.g. the number of dispensing cycles with the water network and that the tap is carried out, date and time of the last dis- open or that the tank is full of water.
ENERGY SAVING macHiNE iDENtificatioN NumbEr To enter a numeric code and the name You can enable, modify the parameters and intended to identify the equipment. set up the energy saving time bands for the The code can be used to identify the equip- equipment from the energy saving function.
“ ” DEEp moDE profilE ENErgy saviNg timE baNDs This profile is active on the time bands you To set up the time bands intended to trigger have set up. energy saving profiles. The boiler temperature is lowered in the set - Choose the day on which to set up the up time bands and the set up holding tem- time bands.
PAYMENT SYSTEMS valiDator DEcimal poiNt positioN protocol To set up the decimal point position, i.e.: 0: decimal point disabled gENEral sEttiNgs 1: one decimal digit after the point (XXX.X) immEDiatE cHaNgE 2: two decimal digits after the point (XX.XX) The amount relative to a selection is gener- 3: three decimal digits after the point ally cashed after the machine has sent the (X.XXX)
Page 64
ExEcutivE ExEcutivE typE coiN mEcHaNism You have to choose among the following ovErpay payment systems for the Executive system: - to cash any credit exceeding the selection - Standard amount after a well-defined time interval (ON overpay credit cleared) - Price holding / price display. - keep and leave any credit exceeding the - Price holding / alignment selection amount for the next selection...
Page 65
rEturNED casHlEss sEttiNgs Used to define which coins shall be used to casHlEss privatE give the change among those available in To protect the users’ privacy, this function is the tubes. This parameter is active only with intended to display “-----” in the place of the the coin mechanisms not intended to man- credit on the cashless system.
Page 66
cHEck casHlEss pricEs To display the state of the cashless pay- ment systems connected with the equip- currENcy symbol ment (inactive, not connected, …) The function is used to set up the currency symbol during the credit and price display. bill valiDator alEs pricEs casHlEss rEcHargE witH bills...
IMPORT / EXPORT pricE baND maNagEmENt To set up the (standard or promotional) time It groups all the functions used to export bands for the sale at differentiated prices. and import statistics, machine settings, - Touch the day on which to set up the time graphical packages, …...
imagEs with the following configurable parameters: To import / export images from the equip- ment by means of a USB stick. - EVADTS mode: to choose the data trans- mission device (RS232, IrDA, telemetry, supportED imagE formats …). - JPG, PNG - Baudrate: it is the transmission speed to be used for communication between the ...
SYSTEM tEcHNical fEaturEs tEstiNg of compoNENts Export mENu trEE To test the main components of the equip- To export a text file of the menu tree of the ment. software functions of the equipment on a To display the components that can be USB stick.
Page 70
paymENt tEst tEst of sENsors aND iNput DEvicEs To display the screen page with the status To check the communication with the pay- of the control devices of the equipment ment system. (probes, microswitch,…). faN tEst The function is of use for a general over- The vapour suction fan is activated / deac- view of the various sensors of the machine.
filliNg aND EmptyiNg tHE boilEr complEtE sElEctioNs To fill and empty the boiler. To carry out test selections completely (drink with accessories, with accessories The hydraulic circuit is filled automatically. only, without accessories). If you have to act on the hydraulic circuit Accessories mean cups, stirrers and sugar.
Page 72
’ usErs profilEs tHErNEt You can enable / disable the use of some Enable the Ethernet connection to config- programming functions by using access ure the equipment for the LAN network. profiles. 1. Set up the network parameters (e.g. IP An access profile makes sure that only the address, …) automatically (DHCP to profile-related functions can be used.
bluEtootH Enable the Wi-Fi connection to configure To enable and configure the Bluetooth the equipment for the Wi-Fi network. connection and exchange data at a short distance (max. abt. 10 metres) between the 2. Enter the name of the wi-fi network equipment and other devices.
CONNECTIVITY sEttiNgs Enable the sending of emails (ON/OFF) to be able to enter configuration parameters. Email sEttiNgs enter: The equipment can send notices of events and failures (by email). - the sender of messages sending the equipment, e.g. Vending Machine. ...
GENERAL FOREWORD Chapter 3 To ensure the correct operation all over the Maintenance time, the equipment must be serviced at regular intervals. The intactness of the machine and its All necessary operations and the relative compliance with the standards of relevant deadlines are listed here below.
MAIN SWITCH When the door is open, you are not al- lowed to access any live part. Only the parts protected by covers and signalled by the following symbol re- main live inside the machine. Before removing these covers, detach the power supply cable from the mains.
BREW UNIT MAINTENANCE The brew unit must be serviced, even if slightly, every 10 000 dispensing cycles or, any way, every 6 months. For maintenance remove the brew unit: 1. detach the coffee outlet nozzle from the unit by rotating it by 90° with respect to the connecting rod and by pulling it to the outside.
PERIODICAL OPERATION This manual shows the potential criti- cal points and gives the instructions necessary to control any bacterial pro- liferation. On the basis of the health and safety rules in force, the operator of the vend- ing machine shall apply the self-control procedures established according to the provisions of the HACCP (Hazard Analysis Critical Control Point) direc-...
Page 79
5. dip the components into a canister with mixEr the sanitising solution you have prepared For the machines dispensing instant drinks, before for about 20 minutes; disassemble the parts: Wash all the components by using sanitising products (observe the dosage 1.
Page 80
clEaNiNg proDuct caNistErs Act as follows: 1. remove the canisters from the machine; 2. disassemble the product outlet ports and extract the scrolls from the rear side of the canister; 3. clean all the parts by using a solution of hot water and sanitising products.
ELECTRONIC BOARDS ElEctric paNEl The electronic boards are designed to be used on several equipment models. If replaced, it is necessary to check the configuration of the electronic boards and to upload the corresponding software. powEr supply aND fusEs The fuse intended to protect the power sup- ply mains can be accessed without disas- sembling the cover.
CPU BOARD The CPU board manages the communica- tion with the touch screen, with payment systems and connectivity functions. The Wi-Fi aerial is connected at the back of the CPU board. The aerial and the relative connec- tor are very delicate, pay attention not to damage them when you remove the CPU board (e.g.
ACTUATION BOARD 27 28 This board is intended to activate the users through relays and the direct current motors directly. Moreover, it can manage the signals from the cams and/or microswitches on the vari- ous users. Moreover, it controls the boiler management board.
BOILER CONTROL BOARD POWER SUPPLY UNIT The board is intended to control the trip of No maintenance and/or calibration is re- the boiler heating element. quired by the power supply unit. To act on the supply unit, e.g. for replace- ment, never forget to detach the equipment from the mains.
FAN REPLACEMENT BOILER HEAT PROTECTION The steam suction fan is accessed from the The boiler/s is/are protected against over- inside of the machine. heating by a safety thermostat disabling the boiler heating element in case of a failure in If it should be necessary to act on the fan the boiler control system.
SOFTWARE INSTALLATION AND/ “ ” systEm kEy opEratiNg systEm kEy OR UPDATE Act as follows: The installation and/or update of the 1. copy every single file of the operating system in the main directory of the USB operating system deletes the applica- tion software, statistical data as well as stick, the settings and customisations made.
Page 88
Door connector F 120V T15A F 120V T6,3A 120V 120V N 120V N 120V 71 92 F230- 240V* MSCB CMSB PSB IMSP VENT N 120V N 120V F 120V STRC This drawing contains confidential informa- is drawing contains confidential information and is tion and is the property of the holding compa- the property of the ny of N&W or one of its subsidiaries, whitout...
Page 89
Sled VAR PM FLAVOURS 1 9 5 3 4 5 71 92 VENT F 120V 91 6 P1-3 P1-1 FLAVOURS 60 10 29 90 N 120V ESC2 MDte MMA1 MMA2 MAC2 MODEL DEFINITION DATE SHEET PREPARED CHECKED Concerto SCHEMA ELETTRICO - WIRING DIAGRAM BONACINA FOSSATI 06/09/2015...
Page 90
CN55 N&W Touchscreen 13.3" RS232 CN30 1 2 3 4 5 1 2 3 4 5 CN34 Salim CN29 24Vdc 1 2 3 4 6 7 8 -V +V F 230V +24Vdc N 230V is drawing contains confidential information and is the property of the holding company of N&W or one of its subsidiaries,without whose permission it may not be...
Page 91
1 2 3 4 5 CN34 24Vca 30 93 1 2 3 4 6 7 8 MODEL DEFINITION DATE SHEET PREPARED CHECKED SCHEMA ELETTRICO PORTA Opera BONACINA ZANCANER 13-03-17 DOOR WIRING DIAGRAM OPERA SCHEMA ELETTRICO PORTA Concerto LEGENDA PART NUMBER VERSION 608609303 OPERA TOUCH...
Page 95
All instructions, drawings, tables and information in general contained in this publication are confidential and can be neither entirely nor partially reproduced or transmitted to third parties without the written consent of the Manufacturer who has the sole ownership. 1 02 - 2023 H6095EN00 DitioN OPERATINSA rev 0 EVOCA NORTH AMERICA CODE:...
Need help?
Do you have a question about the Opera Touch and is the answer not in the manual?
Questions and answers