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Faults
The programme will not
start.
The water is not draining.
Water is not visible in the
drum.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
The spin cycle runs sev-
eral times.
Residual water in the dis-
penser for care product.
Compartment M is not
rinsed out completely.
The programme is taking
longer than usual.
The length of the pro-
gramme changes during
the wash/dry cycle.
Foam may come out of
the detergent drawer.
Cause/Remedy
Have you touched the I button or selected f (Finish in) time?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows àœ©˜ for 5 s after you have
■
switched on or off the appliance, the appliance is in shop mode. Turn off
the shop mode as follows:
1.
Switch the appliance off and on again.
2.
Wait for the display message àœ©˜ to disappear.
Touch and hold I for at least 5 s.
3.
The appliance will automatically switch off. You can use the appliance now as
usual.
Could the drain pump be blocked?
■
~ "Drain pump is blocked" on page 42
Could the drain hose at the siphon be blocked?
■
~ "The drain hose at the siphon is blocked" on page 43
Not a fault – the water is below the visible area.
Not a fault – the unbalanced load detection system has interrupted the
■
spin cycle because the laundry is unevenly distributed. Distribute small and
large items of laundry evenly in the drum.
Is Ý (Easy iron) additional programme setting selected (depending on
■
the model)?
Is ç (Silent) additional programme setting or Silent programme selected
■
(depending on the model)?
Is the selected spin speed too low?
■
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Not a fault – effect of the care product not impaired.
■
If required, remove the insert. Clean the detergent drawer and re-insert it.
■
Remove the insert. Clean the detergent drawer and reinsert it.
Not a fault – the unbalanced load detection system is adjusting an imbal-
■
ance by repeatedly distributing the laundry.
Not a fault – the foam detection system is activated – a rinse cycle has
■
been switched on.
Not a fault – the programme sequence is optimised for the specific washing/
drying process. This may change the length of the programme shown on the
Touch-Display.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Faults and what to do about them
en
47
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