Customer Service; Model Number (E-Nr.) And Production Number (Fd); Rating Plate Location; Product Registration - Thermador Professional PCG305W Installation Manual

Flush island trim or low backguard attached ac-
cording to instructions.
Verify that the ExtraLow® feature works and re-
lights around the entire burner.
Gas supply
Gas Connection: ¾" (19 mm) N.P.T. with a min. ¾"
(19 mm) diameter flex line.
If converting from natural to LP gas, refer to LP
Conversion Instructions for details.
Manual gas shut off valve installed in an accessible
location (without requiring removal of appliance).
Owner is aware of location of the gas shut-off
valve.
Unit tested and free of gas leaks.
Electrical
A dedicated polarized and grounded 120VAC re-
ceptacle with a 15/ 20 AMP over current protection
is required for cord connection.
Proper ground connection.
Owner is aware of location of the main circuit
breaker.
Operation
Bezels centered on burner knobs, and knobs turn
freely.
Verify flame at each burner. Flame may need to
burn for several minutes to remove impurities from
the gas lines.
Each burner lights satisfactorily, both individually
and with other burners operating.
Burner grates correctly positioned, level, and do
not rock.
INSTALLER: Write the model number and serial
number in the Use and Care Guide. Leave the Use
and Care Guide and Installation Guide with the
owner of the appliance.
Troubleshooting
See the Use and Care Guide for troubleshooting informa-
tion.

Customer Service

12 Customer Service
With any warranty repair, we will make sure your appli-
Customer Service
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-735-4328
www.thermador.com/support
www.thermador.com/us/accessories
CA:
1-800-735-4328
www.thermador.ca
www.thermador.ca/en/support/filters-cleaners-accessories
For assistance with connecting to Home Connect®, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
12.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
12.2 Rating plate location
The rating plate is located as indicated in the figure below.
Rating plate
12.3 Product registration
Register your Thermador product to access to your prod-
uct related information.
You may register your product through one of the
following ways:
Register with your phone (USA only):
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– Take a photo of the camera icon on the registration
card, including the points ( ).
– Text the photo to 21432.
(USA only, text and data rates may apply.)
Mail in the completed product registration card to the
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address printed on the card.
Register your product online at
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– US: www.thermador.com
– Canada: www.thermador.ca
Call Thermador Customer Service at 1-800-735-4328.
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Customer Service en-us
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