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Summary of Contents for Vidicode Call Recorder Pico
- Page 1 Call Recorder Pico Manual V2.5 VC2000 vidicode Vidicode Phone Sales Email Blauw-roodlaan 140 +31(0)79 3471000 +31(0)79 3471010 info@vidicode.com 2718 SK Zoetermeer Support Internet The Netherlands +31(0)79 3618092 +31(0)79 3471005 www.vidicode.com...
- Page 2 Pico and its driver is running. The red LED indicates a recording is being made. ***) Connect a microphone to record a conversation in the room, or connect speakers to play back a previously made recording. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
- Page 3 Care and Maintenance Keep the Call Recorder Pico dry. If it gets wet, wipe it dry immediately with a soft, clean cloth. Liquids might contain minerals that corrode the electronic circuits. Use and store the Call Recorder Pico only in temperature conditions between 0 and 40 degrees Celsius.
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Page 4: Table Of Contents
Start / Stop ................17 3.2.3 Volume .................. 18 3.2.4 Extra ..................20 Setup ................21 3.3.1 Playback ................21 3.3.2 Recording ................21 3.3.3 Notification message ............23 3.3.4 Screen..................26 Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 5 List, Search and Audio buttons........45 5.2.1 The List button ..............45 5.2.2 The Search button ..............45 5.2.3 The Audio button ..............46 Problem solving ............48 Restoring your soundcard ..........48 Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
- Page 6 Problems with PC start up after connecting Pico ..55 6.12 Detection of Telephone Numbers ......... 55 Software Update Online ..........57 Acknowledgements ........... 58 Privacy ................58 Liability ................58 Appendix A – Automation interface ......... 59 Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 7: Introduction
1 Introduction The Call Recorder Pico is a system to record and archive telephone calls on a PC. It consists of a PC application and one or more Call Recorders connecting the telephones to your PC. Depending on the number of USB... -
Page 8: Getting Started
2 Getting started The Call recorder Pico is set up in a sequence of steps. The following paragraphs will describe the steps involved. They are: • Connecting the Pico to the telephone • Connecting the Pico to the PC •... -
Page 9: Record From Telephone Line
II if position I interferes with the normal working order of your telephone or the recordings are of poor quality. See also Problems with distorted audio § 6.8. See the connection diagram below. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 10: Record From Microphone
Record from handset 2.3.3 Record from microphone A third possibility is connecting the Pico to a microphone. Conversations in a conference room or office could be recorded with the Pico connected like this. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 11: Connect The Pico To The Pc
• Select your preferred language for the installation. • You are prompted to accept the software license agreement. • Now enter the user details and the installation key provided with your product Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 12: Software Configuration
Make the connection and recording settings there. See Device settings §3.2. Windows 10 introduced new “Microphone privacy settings”, which can be found in the Settings app of Windows. In this screen, it is needed that Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 13 “Allow apps to access your microphone” is enabled, to allow CR Pico to record audio. See the picture below. In some cases the CR Pico Line device is not available. To correct this, set it as default recording device. See the picture below. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 14: Connecting More Call Recorders Pico
If you connect a number of Pico’s, make sure to give them a ‘device name’ , to make identification easier. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 15: Options
Select one of the audio devices, and then change its settings. Icon By default, the Serial number is used as the device name. An enabled Pico shows up as a button in the List tab. 3.2.1 Basic Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 16 • Enter a name for the device in the ‘Device name’ field. Input channel The Call Recorder Pico can record from a telephone or a microphone. To record from a microphone, connect it to the Pico. • Select ‘microphone’ as Input Channel.
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Page 17: Start / Stop
This option is not possible when the Pico is connected to the handset (digital telephone). Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 18: Volume
When you manually start a recording it is possible to have the software start the recording a little earlier then you actually press the button by setting the ‘Pre recording period’ which defines the amount of time. 3.2.3 Volume Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 19 The Pico software, by default, only records the headset speaker channel. Most telephone handset speakers contain both the local and the remote voice signal. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 20: Extra
‘Audio’ tab and the Actions menu. Record left channel Background information: When recording from the telephone Handset, the Pico receives two signals: The signal of the microphone of the handset, this contains your own voice. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 21: Setup
Pico. 3.3.2 Recording A number of recording settings is common for all the connected devices. These settings are displayed here. Settings specific for a connected device, are displayed in Device options. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 22 Attributes shows the various options of the selected Codec for the selected frequency. If it is empty, recording in the selected Codec at the selected frequency is not possible. Another Codec or frequency should be selected. Minimum Duration Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 23: Notification Message
The interval of the beep can be set below the checkbox. Note It is possible the local caller hears the beep louder than it sounds on the remote side. 3.3.3 Notification message Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 24 To find a recorded notification message, follow these steps. • Click on Browse • Fill in the filename of the .wav audio file, or Record a new message • Click on Record The following screen displays: Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
- Page 25 Press OK to save and use the newly recorded notification message. • It is recommended to check if the notification message has a good audio level for both calling parties when played back on the telephone line. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 26: Screen
3.3.4 Screen This section provides the options related to screen recording. It is available only if a screen recording license is activated (see License section). Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 27: License
The screen recording is merged with the audio into a MP4 file. Screen recording does not operate well if it is also enabled in other Vidicode software (Oygo or Apresa Client software) on the same PC. 3.3.5 License The licenses displayed here are for add-ons, and not needed for normal functionality. -
Page 28: Data Storage
Data Directory: In the data directory all call recordings are stored. Type the name of the directory, or press the Browse button to select a directory. The text %USR% will be replaced with the Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 29: Start / Exit
To use this feature, an upload license needs to be activated (see License section). • Delete after upload: If a file has been successfully uploaded to Apresa, it will be deleted from the local Pico archive. 3.3.7 Start / Exit Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 30 It is possible to check both Start up With Windows and In System Tray. In that case the application will start at startup of your PC and will be moved to your system tray immediately. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 31: Security
Click ‘Apply’ to save the password. Upon deleting a recording or entering the settings the user will be prompted to enter the password. Once entered the password remains active for 10 minutes. 3.3.9 Display Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 32 On the Audio tab you will find four buttons; Playback a file in a call’, Playback a recording in a call’, ‘Play notification message’ and ‘Start monitoring’. See Playback and Recording. After finishing the settings • Click Apply to save all changes. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 33: Playback And Recording
‘. • Select the file you want to play back and • Double click it. Playback the notification message, • Open the Audio tab and • Click the button ‘Play notification message’ Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 34: Playback And Recording Control Display
Click on the progress bar to move to a specific position in the playback. When no playback is active, the name of the selected recording device is displayed (in this example: CR: 308193). • H: Controls the playback volume. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 35: Hotkeys
Start/Stop button on the Pico device itself. 4.4.1 Adding notes to a recording Once a recording is made, it is possible to add additional information like the caller’s name, number and some text. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 36 Choose ‘Use existing entry’ if the information (like name and number) you want to add already exist in the database. • Select from the drop down • Click OK when finished. The new information appears in the list instantaneously Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 37: Layout Of The Software
The main Menu gives access to File, View, List, Actions, Options and Help. In this chapter we will explain the menu options. 5.1.1 File The menu item ‘File’ has three options. New, Open and Exit. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 38: View
‘Status window: Only show recording devices’ is an additional option to Status Window, where the active window will only be visible when the Pico is recording. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 39: List
Clicking the Column headers will sort the list by that column. i.e. if you want to see all outbound calls, click the column header ‘Direction’. The calls will be grouped by direction ‘in’ or ‘out’. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 40: The Recycle Bin
Open the Actions menu or click ‘View Recycle Bin’ in the List view • Go to Recycle Bin • Select one or more recordings you want to restore • Right click • Choose ‘Restore’ Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 41: Action
Use the Search Tab to make a selection of the recordings you want to back up on CD. • Go to the Actions menu and • Choose To CD. The following dialogue opens: Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 42 PC or on the network. • Adjust the maximum size if needed. • Click OK If you back up more data than the ‘maximum’ size, multiple directories will be created as needed for multiple CD’s. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
- Page 43 These placeholders start with a percent sign (%) followed by a character. The following recording properties can be preserved in the filename of the recordings, by using placeholders: is the number of the recording Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
- Page 44 The recording data is displayed in the email. • Enter the receivers name and send. • The second possibility is to select a recording, then right click and choose ‘e-mail’. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 45: List, Search And Audio Buttons
Click on the + in front of the properties you want to use in your query (one or more) and fill in the range or name, then click Search. Save a query Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 46: The Audio Button
Select the file you want to play back by double clicking it. • Open the Actions menu and select the option ‘Playback File in call‘. A dialogue opens with a tree view of all folders on your PC. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 47 As the sound is not real time it is not advised to enable this option when the telephone and the PC are in the same room. This option can also be activated on the ‘Audio’ tab and the Actions menu. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 48: Problem Solving
Settings app of Windows. In this screen, it is needed that “Allow apps to access your microphone” is enabled, to allow CR Pico to record audio. See the picture below. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 49 • In some cases the CR Pico Line device is not available. To correct this, set it as default recording device. See the picture below. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 50: Kaspersky Blocks Access To The Audio Device
6.3 Kaspersky blocks access to the audio device How to allow the Vidicode Call Recorder Pico to access audio devices in Kaspersky Total Security: •... -
Page 51: Problems Setting The Start/Stop Level
• Go to Options – Devices and change the “Recording Channel”. • Choose a channel with a name similar to WAVE or Speaker or Master Volume Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 52: Problems With Distorted Audio
Pico. This is what you should do: Disconnect the Pico from the Telephone (line) and from the PC. You’ll need a pair of tweezers (preferable plastic). After that, follow the instructions below. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 53 2 - Now locate the jumper, (a small black plastic square), there is only one jumper inside the Pico. It is located against the side of the smaller of the two telephone line connectors and it is marked JP1 Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
- Page 54 4 - Close the Pico’s case. Connect and re-install the Pico and try if it is working properly now. It should now be able to detect whether the telephone is on or off hook. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 55: Problems With Pc Start Up After Connecting Pico
Phone Line. If still no number is detected for incoming calls, the volume might be to high, causing clipping of the audio. Go to the Options menu and choose Call Recorder Pico Manual EN © 2011-2021 Vidicode®... - Page 56 Devices. Click on the Volume tab and decrease the volume by moving the volume slider to the left. Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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Page 57: Software Update Online
The fixes of the last update are displayed. • Press Download to start downloading the update. • When downloading is finished the new version will be installed. For this function an Internet connection is required. Call Recorder Pico Manual EN © 2011-2021 Vidicode®... -
Page 58: Acknowledgements
Vidicode is not a source of official interpretation of laws of any country or state, and shall not be construed as a source for making decisions whether to provide notification or not. -
Page 59: Appendix A - Automation Interface
Appendix A – Automation interface The Call Recorder Pico has an ‘automation interface’ with which developers of for instance Call centre software can control the Pico’s software. This means that Start and Stop of recordings and Archive location can be controlled by external software. - Page 60 ' When the Pico was started by the script, it is closed at this point end sub ' call sub TestPico (see above) TestPico() ' wait until user clicks Ok msgbox "exiting" Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
- Page 61 11 Software Update Online, 48 sort, 31 Icon, 15 soundcard, 40 Import, 32, 34 Start/Stop, 43 Internet, 48 Station name, 15 Introduction, 7 Voice activated, 17 Layout, 29 Liability, 49 Call Recorder Pico Manual EN © 2011-2021 Vidicode®...
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