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Summary of Contents for Vidicode Call Recorder Octo
- Page 1 Call Recorder Octo | Quarto Manual V2.3 VC1568 vidicode Vidicode Phone Sales Email Blauw-roodlaan 140 +31(0)79 3471000 +31(0)79 3471010 info@vidicode.com 2718 SK Zoetermeer Support Internet The Netherlands +31(0)79 3618092 +31(0)79 3471005 www.vidicode.com...
- Page 2 Telephone Line Input channel #3 (Telephone=Left, POTS=Right) Telephone Line Input channel #2 (Telephone=Left, POTS=Right) Audio Input (channel A) 3.5 mm Telephone Line Input channel #1 (Telephone=Left, POTS=Right) Function Keys RS232 Serial Connection Alfa-numerical/Recorder Keys Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 3 Telephone Line Input channel #3 (Telephone=Left, POTS=Right) Telephone Line Input channel #2 (Telephone=Left, POTS=Right) Audio Input (channel A) 3.5 mm Telephone Line Input channel #1 (Telephone=Left, POTS=Right) Function Keys RS232 Serial Connection Alfa-numerical/Recorder Keys Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 4 Numeric Keypad These keys are used for different purposes depending on various modes in the menu's. Function keys Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 5 Alpha numerical functions Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 6 Care and Maintenance Keep the Call Recorder Octo | Quarto dry. If it gets wet, wipe it dry immediately with a soft, clean cloth. Liquids might contain minerals that corrode the electronic circuits. Use and store the Call Recorder Octo | Quarto only in temperature conditions between 0 and 40 degrees Celsius.
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Page 7: Table Of Contents
Automatic Gain Control ............. 27 4.3.7 Compression ............... 27 4.3.8 Notification ................ 28 4.3.9 Caller ID ................29 4.3.10 Inactive time ............... 30 Amplification ............... 30 Speaker ................31 Volume ................. 31 Numberlist ................31 Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 8 The CD menu ............... 49 Free time left on CD ............49 Create CD directory ............. 49 Erase CD Re-writable ............50 Software update ..............51 The Drive menu ............54 Encrypted recording ..........55 Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 9 Installing the software ........... 73 11.2 Start and Play recordings ..........73 11.3 View recordings on CD ........... 74 11.4 Create an archive on Hard disk ........75 11.5 Recycle bin ............... 76 Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 10 High Impedance Tapping Adapter ......... 85 13.2.1 Connecting ................. 85 Technical specifications ........... 86 Acknowledgements ..........90 15.1 Privacy ................90 15.2 Warranty ................90 15.3 Liability ................91 Index ................. 92 Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 11: Introduction
1 Introduction The Call Recorder Octo | Quarto is a digital audio recorder which can simultaneously record from eight/four analogue telephone lines or eight/four mono audio-sources. The Octo |Quarto is designed for continuous unattended recording. Recording is started and stopped automatically for each individual call. - Page 12 Playback of encrypted recordings is impossible without the CryptoCard. Playback of encrypted recordings on a PC is possible only with the optional CryptoCard reader in conjunction with the original or a matching CryptoCard. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 13: Configuration
1.1 Configuration The Call Recorder Octo | Quarto is connected in parallel to the eight/four telephone lines but can also act as a telephone itself. Recording is started and stopped separately for each conversation. Recording is started when a telephone is taken Off-Hook and continues until the telephone returns to On-Hook. -
Page 14: Unpacking And Installation
2 Unpacking and installation The various models of the Call Recorder Octo | Quarto are: Call Recorder Quarto HD Call Recorder Quarto HD + CD Call Recorder Octo HD Call Recorder Octo HD + CD 2.1 What's in the box... -
Page 15: Connecting The Power
The Call Recorder is not equipped with an On/Off switch. Use the supplied power cable to connect it to the power supply. The power supply is situated on the back of the Call Recorder Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 16: Connecting The Telephone Lines
For details on the connection of audio sources please refer to the Technical specifications in Chapter 14. The “Start/Stop” switch connection is used to connect eight/four separate start/stop switches. For details please refer to the Technical specifications in Chapter 14. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 17 The figure below is an example of a possible setup of the Call Recorder Octo. For the Call Recorder Quarto the possible set-up is identical, but only for four channels or analogue lines. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 18: Configuration And Operation
The most frequently used functions of the Call Recorder have been grouped in the function keys. Throughout the entire manual, symbols representing the function keys are used to indicate the function key corresponding to the described function. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 19: Frequently Used Key Indicators
BACK in the display indicates the presence of an embracing menu Press BACK to return to the embracing menu STOP in the display indicates the absence of an embracing menu Press STOP to return to operating mode of the Call Recorder Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 20: Save Changes
During initialization the display will show: At this point the Octo | Quarto.can not be used for any other function. The initialization of the CD may take up to 30 seconds. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 21: Recorder Settings
• Press STOP to exit the menu. Press NEXT repeatedly to jump through the menu items. The following sequence of menu items will appear: 4.2 Line Settings The display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 22: The Telephone Line Menu's
The display will show: • Press NEXT to move on to the next menu item or press the line number to move to the Start method setting of the corresponding line. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 23: Start Method
When switch is selected as start method the next item in the menu will be "Switch type". You can choose between Make or Break indicating opening or closing the switch to start a recording. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 24: Signal Settings
The "S" indicates the start level for recording, the "X" indicates the stop level to stop recording. Pick up the connected telephone and the signal of the dial tone will be displayed as a black bar: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 25: Rings To Answer
The notification message is played first and then a recording is started. The recording is stored on the disk as a normal call recording. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 26: Silence Period
2 \ email2@address2.com …. 8 \ email8@address8.com 4.3.5 Silence Period If you have selected Voice recording as Start method pressing NEXT will display the Silence Period setting. The display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 27: Automatic Gain Control
4.3.7 Compression Compression uses the G.723 High Rate compression standard to compress the digital data of the recording. Following the Automatic Gain Control setting as described above the display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 28: Notification
• Tone • Message • Tone + Message • If "Message" is selected in the Notification the next item in the menu will be "Message Ctrl" with the following options: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 29: Caller Id
Caller ID has two basic methods; DTMF and FSK. Either one can be active or passive. "Active" means Caller ID is activated by the Call Recorder, "passive" means Caller ID is activated by another device on the line. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 30: Inactive Time
The Amplification will set the input level of all lines for all modes. The default value is 32 (0dBm), the minimum amplification is 1 (-31dBm) and the maximum is 63 (+31 dBm). • Press - or + to alter the line input amplification. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 31: Speaker
The Numberlist is used to include or exclude telephone numbers from recording. See the description of the numberlist in Chapter . The setting Numberlist determines whether the numberlist is used as a blacklist or whitelist. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 32: Cryptocard
PIN of the CryptoCard. See § 9.2 for a detailed description. • Press NEXT to continue in the menu with the CD Copy setting or press STOP to exit the settings menu. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 33: Cd Copy
CD. Copying a group of recordings at the same time prevents the CD drive to be started and stopped continuously. The CD Copy operation takes place once a day, preferably at a time when the phones are least busy. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 34: Auto Delete
When password protection has been enabled all actions that change the operation of the Call Recorder require the correct password to be entered first. • Press CHANGE to enter a password using the Numeric Keypad. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 35 4.14) of the Call Recorder or the Remove Password Protection or press STOP to exit the configuration menu. If the Password has been set you will be prompted for the password before entering the menus and before playback of recordings. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 36: Remove Password Protection
The default date and time format is DD-MM-YY and mm:HH (when American has been set as language the format is changed to MM-DD- YY). Use the arrowed keys to move the blinking character left or right. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 37: Set The Language
Press CHANGE to enable the Reset all values operation. • Press STOP to execute the Reset all values operation. Attention Reset all values operation will disable password protection and LAN settings are also lost. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 38: Search, Playback, Cd Copy And Monitoring
Below that is the date and time of the call, the line number and the current playback position. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 39: Search Stored Recordings
Wildcards (*) can be used to search for remote number or line number only. • Press the Playback key to open the playback menu. The display will show: • Press CD or DISK to open the search menu. The display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 40 Below that is the date and time of the call, the line number and the current playback position. During playback the recorder keys have the usual recorder functions. recorder keys are used to move the playback position 60 seconds backward or forward. The recorder Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 41: Refined Search According To Remote Number
Remember that the entered date and remote number will always be incorporated in the search. Use wildcards as described to widen your search. After entering the remote number to search for the display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 42: Copy Recordings To Cd
5.3 Copy recordings to CD There are two possibilities for copying recordings from the Drive to CD. 5.3.1 Copy an individual recording First select the recording you want to copy as described above. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 43: Copy A Selection Of Recordings
§ 7.3 for a description. 5.3.2 Copy a selection of recordings First define the search to locate the recordings you want to copy as described above. The display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 44: Monitoring
§ 7.3 for a description. 5.4 Monitoring Monitoring of the telephone lines is a separate feature of the Call Recorder that allows the user to listen in on the telephone conversations. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 45 • Pressing the key again toggles the speaker on or off. • Change again lines by pressing the keys. • Stop the monitor by pressing soft-key STOP or pressing the key. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 46: Notification Message And Numberlist
Speak the message into the microphone of the headset. • Press the Softkey STOP or the key when you are finished. • Press the Softkey PLAY or the key to listen to the recorded message. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 47: View The Numberlist
Wildcards are allowed to enter a range of numbers, e.g. 079 will block or include all the numbers that start with 079. • Press STORE to add the number to the list. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 48: Remove A Number From The List
Press DELETE to remove the number from the list. The display will show: • Press YES to remove the number from the list. • Press STOP to leave the numberlist-menu to acknowledge and save the changes. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 49: Using The Cd Drive And The Cd Menu
See § 4.3.7 for details. 7.3 Create CD directory Creating a directory on the CD is needed to make a CD usable for the PC. • Press NEXT once. The display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 50: Erase Cd Re-Writable
If a CD-rewritable is used the recordings on the CD can be erased selectively. • Press NEXT two times. The display will show: • Press START to proceed erasing the CD The display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 51: Software Update
Press STOP to finish. 7.5 Software update The Call Recorder has the ability to update its own internal operating software from CD. • Press NEXT three times. The display will show: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 52 During the updating the display will show: WARNING! Do not interrupt the Call Recorder in any way at this point! Interrupting the software update may cause an un-resolvable failure in the Call Recorder! Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 53 When the Call Recorder is finished the display will show: • Press STOP to finish. The recordings in memory and your settings will remain intact after the software update. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 54: The Drive Menu
The date of the oldest recording on the Drive is displayed. • Press NEXT to continue with the Total number of recordings The display will show: The total number of recordings is displayed. • Press STOP to leave the disk menu. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 55: Encrypted Recording
Unscrew and lift the top of the enclosure as shown in the schematic figure below. Locate the chip card holder in the top right hand side and insert the card in the proper orientation as shown. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 56: The Cryptocard And Its Pin And Puc Code
Call Recorder to enable playback of recordings. The PUC code is a twelve-digit code and is used only when the card has been disabled. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 57 PUC to enable the card again. The CryptoCard allows for four invalid PUC entries. After the fifth invalid PUC entry the Call Recorder will disable the card indefinitely. It is advised to keep the PUC in a safe place. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 58: Making An Encrypted Recording
Chapter 5. If playback of the encrypted recording is started the Call Recorder will automatically ask for the Card code. The display will show: After entering your PIN the soft-key function CONTINUE is added in the display. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 59 PC's just as any other recording. Encrypted recordings can be played on any PC with Call Recorder Access System on it and with the original or matching CryptoCard. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 60: The Ethernet Interface
Recorder to transfer files over the network. This is a widely used protocol that is also being used for the Internet. • Press CHANGE to enable FTP. • Press NEXT to save and move on to the next menu item. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 61: Ftp User
The FTP password of the Call Recorder is the password that goes with the FTP user name of the Call Recorder. It is used by the Archive software to log on to the Call Recorder. • Press CHANGE to change the FTP password. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 62: Ftp Server Port
In case a DHCP server is used on the network the “Use DHCP server” option must be enabled. In case a DHCP server is not used on the network the “Use DHCP server” option must be disabled. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 63: Ip Address
Call Recorder. • Press CHANGE to enter the IP address of the Call Recorder. Use the numerical keys to enter the IP address of the Call Recorder. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 64: Ip Subnet Mask
The Gateway is used by the Call Recorder if access from outside the network is required. If so the Gateway and the IP subnet mask will need to be entered. • Press CHANGE to enter the Gateway of the Call Recorder. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 65: Ip Address Name
Press NEXT to save and move on to the next menu item. 10.11 E-mail address The Call Recorder has E-mail capabilities. All problems, information and reports can easily be forwarded to an E-mail address. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 66: Reply Address
Press CHANGE to enter the E-mail reply address. Use the numerical keys to enter the E-mail reply address. • Press STORE to save the E-mail reply address. • Press NEXT to move on to the next menu item. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 67: Smtp Server Address
Recorder is default set to 25. Do not change the SMTP-server port number when this value is not explicitly changed in the SMTP server. • Press CHANGE to change the SMTP-server port number. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 68: Domain Name
Press NEXT to move on to the next menu item. 10.16 DNS server In case an IP name has been configured for your SMTP server you need to configure the IP number of the Domain Name Server (DNS server). Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 69: Ntp Server
Press CHANGE to enter the IP address of the NTP server. Use the numerical keys to enter the IP address of the NTP server. • Press STORE to save the IP address of the NTP server. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 70: Ntp Server Port
GMT correction property is used to identify the time zone. An NTP server normally issues GMT. A GMT correction can be set in units of half hours from -15:00 to + 15:00. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 71: Telnet
The Service timer determines the performance of the network connection. Default the Service timer is set to Automatic. Changing the setting should only be done when advised by a service engineer to solve problems. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 72: Monitor Active
The monitor password is a special password that is used to log on to the Call Recorder. This password is also set in the RTR Call Monitor software. • Press CHANGE to enter a password • Press BACK to exit the network setting menu Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 73: Call Recorder Quick Cd Access System
11.2 Start and Play recordings • Click “Start“ in the lower left corner on your desktop. Go to Programs/Vidicode and click on “Call Recorder Quick CD Access System”. The application will start right away. The main dialog looks as follows:... -
Page 74: View Recordings On Cd
Place a CD from the Call Recorder into the CD drive. Select File in the menu Select Archive on CD Select Show the archive on CD key is a shortcut to the above described function. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 75: Create An Archive On Hard Disk
Select the recordings you want to transfer to your hard disk. Select Action in the menu, Select Transfer to PC, Select Selected Records. key is a shortcut to the above described function. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 76: Recycle Bin
Recordings can be restored from the recycle bin. Recordings removed from the recycle bin are lost. To view recordings in the recycle bin: Select File in the menu, Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 77: Export Recordings
The Call Recorder Quick CD Access System has the ability to perform an automatic on Line update. You need an open internet connection for this feature to work. Select Information in the menu Select Update product on Line The following dialog appears: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 78: Search Recordings
Keep in mind that an update may be of considerable size which can take a while to download. 11.8 Search recordings The Call Recorder CD software has an extensive query screen to search and select recordings. The query screen looks like this: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 79: Software Settings
Click OK to execute the selected query. 11.9 Software Settings The settings of the software are located in a separate dialog. Settings are divided over 5 tab pages as you can see in the following dialog screen: Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 80 The Language tab will allow you to select a desired language. For a detailed description of the settings we refer to the help-files of the program. These are always in compliance with the software version and the available settings. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 81: The Access And Monitor Software
This can be useful if it is required to save storage capacity on the PC. The thought behind it is that the CD drive is used for backup and archiving applications. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 82: Playing Recordings
Call Recorder with only a couple of seconds delay. The RTR Call Monitor application can be used to listen-in on calls on all the Call Recorders connected to the network. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 83 For the communication between the RTR Call Monitor application and the Call Recorder it is essential that the network settings of the Call Recorder have been properly configured. See Chapter for details. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 84: Accessories
When using the handset adapter with a specifically internally strapped Octo 19” port the handset adapter is powered from the Octo. Contact Vidicode for the port strapping. Alternatively a 10 to 12V DC power supply can be connected to the power port of the handset adapter. A... -
Page 85: High Impedance Tapping Adapter
Connecting When using the tap adapter with a specifically internally strapped Octo 19” port the tap adapter is powered from the Octo. Contact Vidicode for the port strapping. Alternatively a 10 to 12V DC power supply can be connected to the power port of the tap adapter. A green LED on the tap adapters RJ45 port will light up when it receives power. -
Page 86: Technical Specifications
3. Ground Octo: 1. Odd Audio channels, from right to left 1, 3, 5 and 7 2. Even Audio channels, from right to left 2, 4, 6 and 8 3. Ground Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 87 Switch channel 8 (NA for Quarto) Pin 6 can be used to control a “Recording active” led or for controlling a special electronic circuit to control multiple leds, contact Vidicode for details. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 88 Ring detector to discriminate between outgoing and incoming calls. Audio injection for a spoken messages and/or warning beeps into the recorded line. Line interface can go into “sniff mode” or go online Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
- Page 89 Other Features Battery backed real time clock Graphical LCD with back-lighting Keyboard with 20 keys Extensive PC software is available to create a database of recordings using the 10/100 Mb Ethernet interface. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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Page 90: Acknowledgements
Additional information about this is given in a technical information bulletin. Subjects discussed in this technical documentation are further configuration options, remote configuring, and how to update the firmware in the Call Recorder. The further Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 91: Liability
Vidicode assumes no liability regarding incorrect notification of call recording. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions. Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... -
Page 92: Index
Menu keys Fax Server Menu-key indicators Encrypted recording Monitor Erase CD Re-Writable Monitoring 40, 46 Ethernet interface Export Network Free time left gateway IP address password Service timer user name subnet mask Manual Call Recorder Octo | Quarto © Vidicode 2011-2022... - Page 93 Recorder settings 48, 49 User interface Recycle bin Reply address Reset all values RTR Call Monitor Voice activated recording 26, 28 Volume Search line number Wildcard recordings Wizard remote number Server port Manual Call Recorder Octo | Quarto © Vidicode 2011-2022...
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