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Troubleshooting
DiamondClean 9000 - HX9911/53
My Philips Sonicare toothbrush vibration is too powerful
If you find that your Philips Sonicare Toothbrush vibration is too powerful, you can adjust the
intensity settings. Below you will find tips and more information on how you can adjust it.
First time use
If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration
than when using a non-electric toothbrush.
We advise you to activate the EasyStart setting, which is a feature that gently increases the
power over the first 14 brushing sessions to help you get used to electric brushing.
To activate the EasyStart feature, see the user manual for step-by-step instructions.
Adjust the intensity setting
Your Philips Sonicare toothbrush gives you the option to choose between 3 different vibration
intensity levels: low, medium and high. To adjust the settings, simply press the mode/intensity
button while brushing.
1 bar = low intensity
2 bars = med intensity
3 bars = high intensity
My Philips Sonicare Toothbrush vibration is less powerful than
before
Is your Philips Sonicare toothbrush vibrating weakly or less powerfully than before? You can
view these possible causes and solutions to try and solve this issue yourself.
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Related Manuals for Philips DiamondClean 9000
Summary of Contents for Philips DiamondClean 9000
- Page 1 My Philips Sonicare toothbrush vibration is too powerful If you find that your Philips Sonicare Toothbrush vibration is too powerful, you can adjust the intensity settings. Below you will find tips and more information on how you can adjust it.
- Page 2 Fully charge your toothbrush to increase the vibrations. It can take up to 24 hours to fully charge your Philips Sonicare toothbrush. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare toothbrushes come with different types of charger.
- Page 3 My Philips Sonicare toothbrush turns off by itself If your Philips Sonicare Toothbrush turns off or stops vibrating by itself, try our troubleshooting advice below to solve this issue. Check the brushing mode selected Your toothbrush may come with different modes and settings. Once a mode is selected, the toothbrush works for a specific time period and then turns off automatically.
- Page 4 The operational time for a fully charged toothbrush is generally between 2-3 weeks, based on 2, 2 minute brushing sessions per day. Does your Philips Sonicare toothbrush no longer turn on? If there are no vibrations when you press the power button, you might want to use these possible causes and solutions to try and solve this issue yourself.
- Page 5 Follow these steps to check if you have the latest firmware installed on your toothbrush handle: Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play. Open the Philips Sonicare app...
- Page 6 I cannot connect my Philips Sonicare Toothbrush with the Sonicare App If you are unable to connect your Philips Sonicare Toothbrush to your Sonicare app, read some causes and solutions below and use our instruction video on how to set up your toothbrush with the Sonicare app.
- Page 7 6. Try to connect again following the steps on the Sonicare App Other devices are interfering Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing. If these solutions did not solve the issue, please contact us for further assistance.
- Page 8 Use authentic Philips brand brush heads Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We recommend you use genuine Philips Sonicare brush heads. If none of these tips solved your issue then please contact us or...
- Page 9 Toothbrush is not fully charged Place your toothbrush handle on the charger. If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare Toothbrush for 24 hours.
- Page 10 Try another appliance in the same socket. If that appliance is also not working, the issue might be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to reset a GFCI outlet.
- Page 11 Some of these updates improve charging capability. Follow these steps to check if you have the latest firmware installed on your toothbrush handle: Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play. Open the Philips Sonicare app Tap on the menu icon in the top left corner Go to "My Products"...