Warranty Claims Procedure - QED XACT COUNT Operation Manual

WARRANTY CLAIMS PROCEDURE

The original purchaser's sole responsibility in the instance of a warranty claim shall be to notify
QED or its appointed agent, of the defect, malfunction, or other manner in which the terms of this
warranty are believed to be violated. The purchaser may secure performance of obligations
hereunder by contacting the Customer Service Department of QED or its appointed agent, and:
Identifying the product involved by model or serial number, or other sufficient description,
a.
that will allow QED, or its appointed agent, to determine which product is defective.
Specifying where, when, and from whom the product was purchased.
b.
Describing the nature of the defect or malfunction covered by this warranty.
c.
Sending the malfunctioning component, after obtaining authorization from QED, via a RAC#
d.
(Return Authorization Code) to:
If any product covered hereby is actually defective within the terms of this warranty, purchaser must contact
QED, or its appointed agent, for determination of warranty coverage. If the return of a component is
determined to be necessary, QED, or its appointed agent, will authorize the return of the component at
Purchasers expense. If the product proves not to be defective within the terms of this warranty, then all costs
and expenses in connection with the processing of the Purchaser's claim and all costs for repair, parts, labor,
and shipping and handling, as authorized by owner hereunder, shall be borne by the Purchaser. In no event
shall such allegedly defective products be returned to QED, or its appointed agent, without its consent, and
QED's, or its appointed agent's, obligations of repair, replacement or refund are conditional upon the buyer's
return of the defective product to QED, or its appointed agent.
QED Environmental Systems
2355 Bishop Circle West
Dexter, MI 48130 USA
(734) 995-2547 • (800) 624-2026 • FAX (734) 995-1170
PN: 95416
Operation Manual
XACT COUNT
REV 00
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