HP 285 G3 Maintenance And Service Manual
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HP 285 G3 Maintenance And Service Manual

HP 285 G3 Maintenance And Service Manual

Microtower business pc
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Maintenance and Service Guide
HP 285 G3 Microtower Business PC

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  • Page 1 Maintenance and Service Guide HP 285 G3 Microtower Business PC...
  • Page 2 Hewlett-Packard of the HP End User License Agreement (EULA). If Not all features are available in all editions of Company under license. Intel, Celeron, and you do not accept these license terms, your sole Windows.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................................... 1 Standard configuration features ............................1 Front panel components ................................. 2 Rear panel components ................................3 Serial number location ................................3 2 Illustrated parts catalog ................................... 4 Microtower (MT) chassis spare parts ............................. 4 Computer major components ..........................
  • Page 6 SATA data cable ..............................13 SMART ATA drives ................................... 13 Cable management ................................14 4 Removal and replacement procedures .............................. 15 Preparation for disassembly ..............................15 Access panel ................................... 16 Front bezel ....................................17 Front bezel security ................................18 Drive cage ....................................18 Memory ....................................
  • Page 7 Deleting a Setup or Power-On password ........................... 92 9 Using HP PC Hardware Diagnostics (UEFI) ............................94 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................95 10 System backup and recovery ................................96 Backing up, restoring, and recovering in Windows 10 ..................... 96 Creating recovery media and backups ......................
  • Page 8 Creating recovery media ..........................100 Creating recovery media using HP Recovery Manager (select models only) ....101 Creating recovery discs with HP Recovery Disc Creator (select models only) ....102 Creating recovery discs ..................102 Backing up your information ....................102 System Restore ...............................

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Standard configuration features...

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Item Component Item Component Slim Optical Drive (select products only) Microphone/headphone combo jack Slim Optical Drive drawer (select products only) SD media card reader Dual-State Power Button USB 3.0 Ports (2)

  • Page 11: Rear Panel Components

    Power cord connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In audio connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.

  • Page 12: Illustrated Parts Catalog

    Microtower (MT) chassis spare parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...

  • Page 13: Miscellaneous Parts

    Item Description NVIDIA GeForce GT730 2 GB PCIe x8 DP GFX AMD Radeon R5 420 1GB PCIe x16 GFX AMD Radeon R7 430 2GB PCIe x16 GFX AMD Radeon RX 550 2GB PCIe x16 GFX Power supply 180 W, Energy Star 310 W, Energy Star not illustrated Miscellaneous parts...

  • Page 14: Miscellaneous Boards

    Miscellaneous boards Description AMD R5 320, 1 GB GDDR3, PCIe x16 nVIDIA GT730, 2 GB DDR3, PCIex8 nVIDIA GT720, 2 GB DDR3, PCIex8 Intel Ethernet I210–TI GBE NIC (network adapter) Printer port Power button Serial port WLAN module, 802.11 a/b/g/n, 2x2, with Bluetooth 4.0 WLAN module caddy card + Bluetooth Drives Description...

  • Page 15: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 16: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

  • Page 17: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 18: Routine Care

    Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 19: Cleaning The Monitor

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP Service considerations...

  • Page 20: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation...

  • Page 21: Sata Hard Drives

    SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 22: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 23: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly Routine care, SATA drive guidelines, and disassembly preparation on page 7 for initial safety procedures.

  • Page 24: Access Panel

    Access panel To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page Loosen the captive thumbscrew (1), and then slide the panel back (2) and lift it off the computer (3). To replace the access panel, reverse the disassembly procedures.

  • Page 25: Front Bezel

    Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16). Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures.

  • Page 26: Front Bezel Security

    Front bezel security The front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel. Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16).
  • Page 27 Remove the four screws securing the drive cage to the chassis. Slide the drive cage about one inch (2.5 cm) toward the rear of the computer (1), and then rotate the rear of the drive cage 90 degrees to the upright position (2). Drive cage...
  • Page 28 Disconnect the cables from the secondary hard drive, (if installed), (1) and the primary hard drive (2), remove the optical drive cables from the clips on the bottom of the hard drive (3), and then lift the drive cage up and out of the chassis (4). To replace the drive cage, reverse the removal procedures.

  • Page 29: Memory

    Slots Maximum Memory 16 GB HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory. Populating DIMM sockets There are two DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1 and XMM2.

  • Page 30: Installing Dimms

    The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to ● the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel.
  • Page 31 Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). Repeat steps 3 and 4 to install any additional modules. Replace the computer access panel. Reconnect the power cord and turn on the computer.

  • Page 32: Expansion Cards

    Expansion cards Description AMD R5420 FH 1GB GDDR5 PCIex16 AMD R7430 FH 2GB GDDR5 PCIex16 nVIDIA GT730 2A 2GB GDDR5 PCIex8 nVIDIA GT730 2B 1GB GDDR5 PCIex8 Printer port Serial port WLAN module, 802.11 a/b/g/n, 2x2, with Bluetooth 4.0 WLAN module caddy card + Bluetooth NOTE: You can install a PCI Express x1, x8, or x16 expansion card in the PCI Express x16 socket.
  • Page 33 If you are installing an expansion card in a vacant socket, you must slide one of the expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slot.
  • Page 34 If you are removing a PCI Express x8 or x16 card, release the slot cover retention latch that secures the slot by opening the cover on the chassis (1). Pull the retention arm on the back of the expansion socket (2) away from the card and carefully rock the card back and forth until the connectors pull free from the socket.

  • Page 35: Drives

    Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 7200-rpm 500-GB, 7200-rpm 256 GB Solid-state Drive (SSD), 2.5 inch 128 GB Solid-state Drive (SSD), 2.5 inch Grommet, hard drive isolation, blue Optical drives DVD±RW drive DVD-ROM drive When installing drives, follow these guidelines: ●...

  • Page 36: Removing A Slim Optical Drive

    Removing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page Remove the front bezel (Front bezel on page Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. CAUTION: The slim optical drive must be removed from the drive cage before the drive cage can be removed.
  • Page 37 Press upward on the green release latch on the underside of the drive (1), and then slide the drive out of the drive bay (2). Drives...

  • Page 38: Installing A Slim Optical Drive

    Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16). If you are installing a slim optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank.
  • Page 39 Slide the optical drive through the front of the chassis all the way into the bay so that the green latch locks onto the chassis frame. Connect the power cable (1) and data cable (2) to the rear of the optical drive. If installing a new drive, connect the opposite end of the data cable to one of the SATA connectors (labeled SATA1 or SATA2) on the system board.
  • Page 40 Reconnect the power cord and any external devices, and then turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Chapter 4 Removal and replacement procedures...

  • Page 41: Removing A Solid State Drive

    Removing a solid state drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 15).

  • Page 42: Installing A Solid State Drive

    Installing a solid state drive Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16). Remove the front bezel (Front bezel on page 17). Remove the slim optical drive (Removing a slim optical drive on page 28).

  • Page 43: Removing A Hard Drive

    Removing a hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page 15).

  • Page 44: Installing A Hard Drive

    Installing a hard drive Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16). Remove the front bezel (Front bezel on page 17). Remove the slim optical drive (Removing a slim optical drive on page 28).

  • Page 45: Rear Chassis Fan

    Rear chassis fan Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16). Remove the front bezel (Front bezel on page 17). Remove the slim optical drive (Removing a slim optical drive on page 28).

  • Page 46: Power Supply

    Power supply Description 310 W, Energy Star 180 W, Energy Star Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16). Remove the front bezel (Front bezel on page 17). Remove the slim optical drive (Removing a slim optical drive on page 28).
  • Page 47 Remove the power cable from the clip on the base pan. Disconnect the power supply cables from the following system board connectors: ATX_CPU ATX_PWR Press the tab (1) on the base pan in front of the power supply that holds it in place. Power supply...
  • Page 48 Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (2). To install the power supply, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 49: Fan Sink

    Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
  • Page 50 CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.

  • Page 51: Processor

    Processor Description Description AMD PRO A10-9700 7th Generation Quad Core, 3.5 GHz LGA 65W AMD PRO A6-9500, 7th Generation Dual Core, 3.5 GHz LGA 65W AMD PRO A8-9600 7th Generation Quad Core, 3.1 GHz LGA 65W CPU AMD Ryzen 3-2200G 4C/4T 3.5 GHz 65W CPU AMD Ryzen 3-PRO 1300 Quad Core 4C 3.4 GHz LGA AMD Ryzen 3-PRO 1200 Quad Core 4C 3.1 GHz LGA 65W CPU AMD Ryzen 5-PRO 1500 4C 3.5 GHz...
  • Page 52 After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Chapter 4 Removal and replacement procedures...

  • Page 53: System Board

    System board Prepare the computer for disassembly (Preparation for disassembly on page 15). Remove the access panel (Access panel on page 16). Remove the front bezel (Front bezel on page 17). Remove the slim optical drive (Removing a slim optical drive on page 28).

  • Page 54: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. Set the system date and time. ● ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 55 Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility. NOTE: If you do not press at the appropriate time, you must restart the computer and again...

  • Page 56: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—File Option Description System Information Lists: ● Manufacturer ● Product name ● SKU number ● Serial number ● Asset Tag ● Ownership Tag ●...

  • Page 57: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 58: Computer Setup-Security

    Table 5-2 Computer Setup—Storage (continued) Option Description select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup—Security Option...
  • Page 59 Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded custom – boot keys. Default is Don't Clear. Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the – contents of the secure boot signature databases and the platform key (PK) that verifies kernels...

  • Page 60: Computer Setup-Power

    Computer Setup—Security (continued) Option Description during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. ● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating system loads.

  • Page 61: Recovering The Configuration Settings

    Table 5-5 Computer Setup—Advanced (for advanced users) (continued) Option Heading – Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.

  • Page 62: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 63: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 64: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 65 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 66 Poor performance. Cause Solution Processor is too hot. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. Make sure fans are connected and working properly (some fans only operate when needed).
  • Page 67 Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 68: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear Select the proper AC voltage using the selector switch. of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 69: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications.
  • Page 70 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard drive Perform Drive Protection System (DPS) testing in system ▲ may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 71: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT file greater than 32MB with the FAT32 format.

  • Page 72: Solving Display Problems

    After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize the reader was just installed into the computer and you are turning the reader and the available ports, and then recognize the media PC on for the first time.
  • Page 73 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 74 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with energy Disable monitor energy saver feature. saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
  • Page 75 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...

  • Page 76: Solving Audio Problems

    Solution with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 77 Sound does not come out of the speaker or headphones. Cause Solution Headphones or devices connected to the line-out connector mute Turn on and use headphones or external speakers, if connected, or the internal speaker. disconnect headphones or external speakers. Computer is in Sleep state.

  • Page 78: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 79: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
  • Page 80 Cursor will not move using the arrow keys on the keypad. Cause Solution enable the Num Lock key in Computer Setup at Advanced > Device Options. Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard.

  • Page 81: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 82: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 83 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.
  • Page 84 Diagnostics passes, but the computer does not communicate with the network. Cause Solution To access Control Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications.

  • Page 85: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 86: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 87 Drive not found (identified). Cause Solution If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup.

  • Page 88: Solving Usb Flash Drive Problems

    CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 89: Solving Front Panel Component Problems

    The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.

  • Page 90: Solving Internet Access Problems

    Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.

  • Page 91: Solving Software Problems

    ● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 92: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 93 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 94 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
  • Page 95 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 96 Installed 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 60x-HP Battery Alert The system has detected the storage capacity of For optimal performance, replace the battery. the battery stated below to be very low. 70x-Wireless Mode Not Supported The system has detected a wireless module Replace with a supported module.

  • Page 97: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications.
  • Page 98 Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. Blink error code sequences continue until the computer is unplugged or the power button is pressed.

  • Page 99: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 100: Changing A Setup Or Power-On Password

    Remove the access panel. Locate the header and jumper. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost. Replace the access panel and reconnect the external equipment. Plug in the computer and turn on power.
  • Page 101 To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press the Esc key while “Press the ESC key for Startup Menu” message is displayed. - Press the F10 key to enter Computer Setup. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/...

  • Page 102: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 103: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 104: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 105: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ○ If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 106: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 107: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 108: Backing Up, Restoring, And Recovering In Windows 7

    102. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 109: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 110: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 111: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. NOTE: Always use the System Restore procedure before you use the System Recovery program.

  • Page 112: System Recovery When Windows Is Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 113: System Recovery Using Recovery Media (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 114 To order a Windows 7 operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 115: Appendix A Battery Replacement

    The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 116 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
  • Page 117 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 118: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 119: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 120: Appendix C Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the key to enter BIOS setup screen.
  • Page 121 Locate the two pin password jumper labeled CLR_PSWD and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out. Replace the hood and AC power cord and turn the computer on. The passwords are now cleared and all other user-configurable, non-volatile memory settings are reset to their factory default values.

  • Page 122: Appendix D Specifications

    Specifications MT Specifications Table D-1 Specifications Chassis 14.13 in 35.88 cm Height 6.69 in 17.00 cm Width 13.98 in 35.50 cm Depth Approximate Weight 13.47 lb 6.11 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...

  • Page 123: Index

    24 HP PC Hardware Diagnostics (UEFI) electrostatic discharge 7 removal 24 using 94 keyboard cleaning 10 HP Recovery Disc Creator, using 102 keyboard keys 11 F10 Setup CD-ROM or DVD problems 78 access problem 56 installing changing a Power-On password 92...
  • Page 124 power-on 91 recovery USB flash drive, steps for keyboard setup 91 creating Windows 7 101 cleaning 10 passwords 92 removal and replacement keyboard problems 71 POST error messages 84 heat sink 41 power cord set requirements power supply 38 country specific 111 processor 43 locks power problems 60...
  • Page 125 system board WLAN removal and replacement 45 illustrated 5 SATA connectors 13 System Recovery using Windows 7 recovery media 105 System Recovery, Windows 7 103 system restore points, creating Windows 7 100 System Restore, Windows 7 103 tamper-proof screws tool 11 temperature control 9 tools, servicing 11 Torx T15 screwdriver 11...

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