Bang & Olufsen Beoplay EX Troubleshooting Steps

Hide thumbs Also See for Beoplay EX:

How do I reset my Beoplay EX to factory settings?

If you want to remove all paired Bluetooth devices or are experiencing issues while trying to

connect, you can reset Beoplay EX to factory settings as described below:

1. Remember to fully charge your Beoplay EX.

- Connect the USB-C cable to your charging case and to a charging adapter.

2. An orange flashing light indicates that they are charging.

3. The charging time is approximately 2 hours.

4. When the charging case is fully charged (100% battery), the indicator becomes solid green for

5 seconds.

Note: The maximum recommended charging adapter is 5V / 3A.

Place both earphones in the charging case and close the case lid.

Fully open the charging case lid*.

Troubleshooting Steps

Table of Contents

Do you have a question about the Beoplay EX and is the answer not in the manual?

Page 1 How do I reset my Beoplay EX to factory settings? If you want to remove all paired Bluetooth devices or are experiencing issues while trying to connect, you can reset Beoplay EX to factory settings as described below: 1. Remember to fully charge your Beoplay EX.
Page 2 Note: Once the light indicator on the charging case has flashed red 5 times, it will turn off, and the factory reset has completed. Beoplay EX have now been reset and must be removed from the list of paired Bluetooth devices on your mobile device before being added again.
Page 3 Make sure that both earphones in the charging case. The light indicator will flash orange to indicate that they are charging. When Beoplay EX are fully charged (100% battery), the light indicator becomes solid green. Note: 20 minutes of charge gives up to 2 hours of playtime. The light indicator on the charging case will pulse orange when the earphones are charging.