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This manual MUST be given to the user of the product.
BEFORE using this product, this manual MUST be read and saved for future reference.
Invacare® Platinum® Mobile
POC1-100C-EU, POC1-100C-AZ
en Oxygen Concentrator
User Manual

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Summary of Contents for Invacare POC1-100C-EU

  • Page 1 Invacare® Platinum® Mobile POC1-100C-EU, POC1-100C-AZ en Oxygen Concentrator User Manual This manual MUST be given to the user of the product. BEFORE using this product, this manual MUST be read and saved for future reference.
  • Page 2 All rights reserved. Republication, duplication or modification in whole or in part is prohibited without prior written permission from Invacare. Trademarks are identified by ™ and ®. All trademarks are owned by or licensed to Invacare Corporation or its subsidiaries unless otherwise noted.
  • Page 3: Table Of Contents

    Contents 3.4.3 Installing Shoulder Straps ..... . 33 3.5 Connecting/Positioning the Nasal Cannula ... . 34 3.6 Viewing the Date and Time .
  • Page 4 8 Technical Data ........70 8.1 Technical Description .
  • Page 5: General

    NOT use any lubricants on concentrator unless – DO NOT use this product in any way other than recommended by Invacare. described in the specifications and intended – Keep the oxygen tubing, cord, AC adapter, use sections of this manual.
  • Page 6 – Check ALL external components and carton for damage. In case of damage, or if the product is not working correctly, contact a technician or Invacare for repair. – This product is intended to be used by adults or under adult supervision only after reading and understanding the instructions and warnings of this user manual.
  • Page 7 General Open the battery compartment door. With battery fuel gauge label facing toward the front of the oxygen concentrator, slowly lower battery A straight down into one of the two slots in the battery compartment. Refer to Installing the Battery(s) in Setup. Connect the AC Power Adapter to the external power input connector B.
  • Page 8 Invacare® Platinum® Mobile Turn on the concentrator by pressing the On/Off Button D until the control panel indicators light up. Refer to Turning on the Concentrator in Usage. Adjust the pulse flow setting to the one prescribed by your clinical professional. The pulse flow setting can be changed by pressing the flow selection button E.
  • Page 9: Symbols

    General 1.2 Symbols Refer to the following table for the meaning of symbols marked on the equipment and/or packaging. Signal words are used in this manual and apply to hazards or unsafe practices which could result in personal injury General Warning Sign or property damage.
  • Page 10 Invacare® Platinum® Mobile Latex Free Class II Equipment Power On/Off Indoor Use ONLY Data Output Terminal This symbol is included on the AC power adapter. DO NOT dispose of in household waste DO NOT use oil or grease European Community Authorized...
  • Page 11: Indications For Use

    1.3 Indications For Use of a machine – DO NOT use in parallel or series with other The Invacare® Platinum® Mobile Oxygen Concentrator is oxygen concentrators or oxygen therapy intended to provide supplemental oxygen to patients with devices.
  • Page 12: Features

    Invacare® Platinum® Mobile 1.6 Features Audio Off Button 1.6.1 Control Panel Press to mute the audible signal (beep) for both alarms and status indications. The blue indicator light next to the button illuminates when activated. Audio off can be activated during or prior to an alarm condition occurring.
  • Page 13: Input/Output Connections

    General Audible Signal (Beep) Oxygen Outlet Port Used to connect the nasal cannula to the Indicates a change in operating status or Shown a condition which requires the operator’s concentrator. attention. External Power Input Connector 1.6.2 Input/Output Connections Used to connect an external power source to the concentrator.
  • Page 14: Filters

    USB dongle, model number POC1–CONNECT Battery(s): Up to two rechargeable batteries can be installed The following replacement parts are available from Invacare: in the battery compartment of the concentrator. When fully charged, a single battery supplies power for up to five hours •...
  • Page 15 General These parts are base models. Please contact Invacare or your provider for country specific models. The POC1–CONNECT is not available in all regions. The POC1–CONNECT dongle is only compatible with Invacare Platinum Mobile oxygen concentrators beginning with serial number 17JF029716.
  • Page 16: Safety

    Invacare® Platinum® Mobile 2 Safety 2.1 Label Locations The label is located on the back of the concentrator. The serial number is located on the right side of labels shown here. 1187374-F...
  • Page 17: General Guidelines

    Invacare for repair. oxygen carrying accessories such as cannulas – This product is intended to be used by adults or or tanks are located.
  • Page 18 Invacare® Platinum® Mobile CAUTION! DANGER! Federal (statutory) law restricts this device to Risk of Death, Injury Or Damage From Fire sale by or on the order of a medical practitioner Textiles, oil or petroleum substances, grease, licensed by a governmental agency where he/she greasy substances and other combustibles are practices.
  • Page 19 – DO NOT block access to power outlet needed accessories. Any other accessories have to unplug the AC power cord. not been tested by Invacare and are not – DO NOT use frayed or damaged power cords. recommended for use with Invacare products.
  • Page 20 CAUTION! Risk of Minor Injury or Discomfort While Invacare strives to produce the best oxygen WARNING! concentrator in the market today, this oxygen Risk of Injury or Damage concentrator can fail to produce oxygen due to To prevent injury or damage during use: power failure or device malfunction.
  • Page 21 Call a qualified electrician for repair. – NEVER drop or insert any object or liquid into any opening. – Invacare recommends the concentrator not be used in the rain. – The concentrator is not designed to be used with a humidifier. Use of this device with a humidifier may impair performance and/or damage the equipment.
  • Page 22: Radio Frequency Interference

    Invacare® Platinum® Mobile 2.3 Radio Frequency Interference 2.4 Traveling with the Concentrator Medical Electrical Equipment needs to be installed and used Before Traveling according to the EMC information in this manual. 1. Contact your travel carrier and/or tour guide about...
  • Page 23 Safety 3. Charge the installed battery of the concentrator and 1. If you plan on using the concentrator the entire time any supplemental batteries fully before you depart, thus you are on the plane, verify that your concentrator does extending the operating time of the concentrator during not block access to an emergency exit or aisle way.
  • Page 24 Invacare® Platinum® Mobile 1. You may use your concentrator when moving about Traveling by Train the cabin, ONLY after the pilot turns off the “Fasten Contact the train authorities at least twelve hours ahead of Seat Belt” sign. arrival that you are going to use your concentrator. There 2.
  • Page 25: Setup

    2. Remove all loose packing from the carton. warranty: 3. Carefully remove all the components from the cartons. – Use only Invacare specified power supplies with The Invacare concentrator’s packaging contains the the oxygen concentrator. following items (as shown below) in addition to this –...
  • Page 26: Installing The Battery(S)

    Invacare® Platinum® Mobile 3.3.1 Installing the Battery(s) DANGER! Risk of Death, Injury or Damage To avoid death, injury or damage from fire: – DO NOT heat above 140°F (60°C), incinerate, disassemble, or short terminals. – Dispose in accordance with all local regulations.
  • Page 27: Charging The Battery(S)

    Setup 3. Ensure the battery fully engages the battery connections up the batteries. To charge the battery(s), perform the located at the bottom of the battery compartment. following steps: When fully inserted, the top of the battery is level with 1.
  • Page 28: Reading The Battery Gauge For Installed And Uninstalled Battery(S)

    Invacare® Platinum® Mobile 1. For charging of the battery(s) after initial charging, do one of the following: • Connect the AC power adapter (if charging from a wall outlet). Refer to External AC Power in Setup. • Connect the DC power cable (if charging from a vehicle).
  • Page 29 Setup flashes to show the battery is charging. When the battery is Battery Gauge for Uninstalled Battery(s) fully charged, the fourth segment B of the battery gauge A stops flashing and remains lit. When the battery D is removed from the concentrator, press the battery status button C to show the status of the charge level on the battery gauge A.
  • Page 30: Removing The Battery(S)

    Invacare® Platinum® Mobile 3.3.4 Removing the Battery(s) 3.3.5 External AC Power The AC power adapter A allows the oxygen concentrator to be connected to a 100–240 volt 50–60 Hertz outlet (i.e. wall outlet of your home). The power adapter converts AC voltage to a DC voltage that can be used to power the 1.
  • Page 31: External Dc Power

    Setup the oxygen concentrator to be operated and simultaneously The external power input connector of the recharge the battery. concentrator is angled slightly upward. The outlet connector of the power cord needs to be angled Complete the following steps to connect the DC power cable slightly upward when installed.
  • Page 32: Installing The Carry Bag

    Invacare® Platinum® Mobile 3.4.1 Installing the Carry Bag 5. Lay the concentrator and carry bag down with air intake filter screen facing upward. 6. Push the concentrator into the carry bag until it is fully seated against the top retainer.
  • Page 33: Installing Shoulder Straps

    Setup 3.4.3 Installing Shoulder Straps The carry bag can be configured as a messenger bag using one shoulder strap or as a back pack using two shoulder straps. Back Pack Configuration 1. Attach each clip B at the ends of a single shoulder strap A to the two rings C located at the top and bottom of the carry bag D.
  • Page 34: Connecting/Positioning The Nasal Cannula

    Invacare® Platinum® Mobile 3.5 Connecting/Positioning the Nasal Cannula WARNING! Risk of Injury or Death DANGER! To reduce the risk of injury or death from illness: Risk of Injury or Death – Replace the nasal cannula on a regular basis. The cannula can cause tripping, falling, or other Check with your equipment provider or injury if improperly positioned and secured.
  • Page 35: Viewing The Date And Time

    Setup 1. Remove the cannula from its packaging. 2. Connect the cannula to the concentrator oxygen outlet Sample Date and Time Display Screen port A. Ensure the connection is secure. 3. Place the cannula B over your ears and position the prongs in your nose as instructed by your health care provider or cannula manufacturer.
  • Page 36: Changing The Date And Time

    Invacare® Platinum® Mobile 3.7 Changing the Date and Time This procedure describes the process to change the date and time. The concentrator must be Off and connected to external power to perform this procedure. The time is displayed to the nearest second. The time is set to the nearest minute.
  • Page 37: Changing The Language

    Setup 4. Press the flow selection button D to increase the 8. When the time and date have been adjusted as desired, selected value by one until the maximum is reached and press the power button to highlight Set. then rolls over to the lowest value. 9.
  • Page 38 Invacare® Platinum® Mobile 1. Ensure unit is off and connected to an external power source. 2. Simultaneously press and hold the display backlight button C and audio off (mute) button E for at least five seconds to enter the Current Language Screen.
  • Page 39 Setup 3. Press and release the On/Off button A to enter the 6. Press the flow selection button to set the display Language Change Screen. language to the highlighted language and exit the Language Change Screen. The proposed language selection is highlighted. If you do not want to change the display language, press the On/Off power button to 4.
  • Page 40: Usage

    – Keep concentrator at least 12 in (30.5 cm) away – Use only Invacare carry bag, model POC1–150. from walls, draperies and furniture. – DO NOT use in presence of pollutants, smoke CAUTION!
  • Page 41: Turning On The Concentrator

    Usage to the desired position. Refer to Installing Shoulder Straps is directed away from the body and the control panel is in Setup. positioned for proper viewing. The carry bag also has a handle D that can be used to move and position the concentrator.
  • Page 42: Turning Off The Concentrator

    Invacare® Platinum® Mobile 4.5 Turning Off the Concentrator 4.7 Breathing with the Use of the Concentrator 1. To turn off the concentrator press the On/Off button As you breathe with the nasal cannula installed, a pulse until “Powering Down” is shown on the display screen.
  • Page 43: Adjusting The Pulse Flow Setting

    Usage 4.9 Adjusting the Pulse Flow Setting The pulse flow setting and pulse icon are not shown when alarm text is displayed on screen. CAUTION! Risk of Minor Injury or Discomfort Informational Text It is very important to select the prescribed oxygen flow setting.
  • Page 44: Battery Life And Management

    Invacare® Platinum® Mobile The concentrator pulse flow setting at power-up will be the same flow setting selected the last time the unit was turned off. 4.10 Battery Life and Management Time away from home is greatly extended by combining the use of the AC power adapter, DC power cable and the concentrator’s batteries.
  • Page 45 Usage • Always ensure the concentrator battery(s) are recharged as soon as possible after they become fully discharged. The battery(s) may be permanently degraded if left fully discharged for an extended length of time. • Check the status of your concentrator battery(s) once a month if you are not using your concentrator on a daily basis.
  • Page 46: Maintenance

    CAUTION! this manual. Risk of Damage – Users should contact your dealer or Invacare Harsh chemical agents can damage the for service. concentrator and its equipment. To avoid damage: 5.2 Service Life...
  • Page 47: Cleaning The Air Intake Filter Screen

    Maintenance Periodically clean the concentrator’s cabinet as follows: 1. Turn off concentrator. 2. Remove the concentrator from the carry bag or back pack. 3. Use a damp cloth, or sponge, with a mild detergent such as Dawn dish washing soap to gently clean the exterior case.
  • Page 48: Cleaning And Disinfection Between Patients

    Invacare® Platinum® Mobile 4. Wipe or brush the carry bag with a mild liquid dish 3. Disinfect the surfaces of the concentrator and detergent (such as Dawn) and water. Rinse thoroughly. accessories using Clorox® 4 in One Disinfectant & 5. Allow the carry bag to air dry after cleaning and before Sanitizer or substantially equivalent product.
  • Page 49: Viewing Hour Meter

    Maintenance 5.7 Viewing Hour Meter To view the elapsed hours of concentrator run time perform the following steps: 1. Ensure that the unit is powered off and connected to an external power source. 2. Press and hold the flow selection button for five seconds.
  • Page 50: Preventative Maintenance Checklist

    Clean Air Intake Filter Screen Inspect Cabinet of Concentrator and AC Adapter for Damage. Do not use if damage is found. Return to Invacare for repair. Inspect Carry Bag Strap(s) and hardware for Damage. Replace strap or carry bag if damage found.
  • Page 51 Maintenance EVERY 4,380 HOURS, EVERY 3 YEARS, AND BETWEEN PATIENTS, WHICHEVER COMES FIRST Check Oxygen Purity* Perform Functional Test* DURING PREVENTATIVE MAINTENANCE SCHEDULE AND BETWEEN PATIENTS Check Intake Filter Screen for damage. Replace carry bag if damage is found. Check/Replace Outlet Filter* Inspection periods shown as hours is in reference to hours of concentrator operation since the last date of service.
  • Page 52: After Use

    Invacare® Platinum® Mobile 6.2 Disposal 6 After Use Recycle DO NOT dispose of in 6.1 Storage household waste 1. Remove battery(s) prior to storage. 2. Store the repackaged oxygen concentrator and battery(s) in a cool, dry area. 3. DO NOT place objects on top of packaged concentrator.
  • Page 53: Wear And Tear

    Expected life values shown as hours is in reference to hours of concentrator operation. Refer to Viewing Invacare reserves the right to ask for any item back that Hour Meter in Maintenance. Expected life values has an alleged defect in workmanship. See Warranty that shown as months or years is in reference to duration shipped with the product for specific warranty information.
  • Page 54: Troubleshooting

    Invacare® Platinum® Mobile 7 Troubleshooting 7.1 Troubleshooting If your concentrator fails to operate properly, refer to the following chart for possible causes and solutions. If necessary, contact your provider. Oxygen Concentrator Does Not Turn On or Does Not Stay On...
  • Page 55 Troubleshooting Concentrator is Beeping with No Lights or Display Symptom Probable Cause Solution(s) Concentrator is beeping with Battery has been removed or disconnected 1. Ensure the battery is completely inserted no lights or display. and there is no external power connected. and restart.
  • Page 56: Alarm Conditions

    Invacare® Platinum® Mobile No External Power Symbol Illuminated on Control Panel Symptom Probable Cause Solution With AC power Power source is faulty, or there is a loose 1. If the green indicator light on the AC adapter plugged into connection.
  • Page 57: Operational Alarms

    Troubleshooting 7.2.1 Operational Alarms The concentrator continues to run when the alarm conditions listed in this section occur. LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: No Breath Detected Oxygen concentrator has not detected a 1. Verify cannula is connected, not breath over a 15 second period. kinked, properly positioned and user Check Cannula is breathing through his/her nose.
  • Page 58 Invacare® Platinum® Mobile LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: NOTES: A sufficient reduction of the user’s breath rate will automatically turn off the alarm. The first occurrence of this alarm condition will cancel the audio off (mute) feature. Audio off (mute) can be reactivated. If reactivated, the alarm audio off (mute) feature will remain activated even if this alarm condition occurs again.
  • Page 59 Troubleshooting LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: Low Battery 1. Connect oxygen concentrator to Remaining battery run time of either the AC or DC power, OR approximately 15 minutes or less. Charge Now Battery requires charging. 2. Insert an alternate charged battery into the unit.
  • Page 60 Invacare® Platinum® Mobile LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: Concentrator is near its minimum 1. Move concentrator to warmer Unit Cold surroundings. Allow concentrator to operating temperature. Allow to warm warm up to 41°F (5°C). INDICATORS: Single audible beep every 30 seconds...
  • Page 61 Troubleshooting LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: Battery is near its minimum operating 1. Move concentrator to warmer Battery Cold surroundings. Allow concentrator to temperature. Allow to warm warm up to 41°F (5°C), OR 2. Use AC or DC power and remove INDICATORS: battery, OR Single audible beep every 30 seconds...
  • Page 62 Invacare® Platinum® Mobile LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: NOTES: The alarm will turn on when the oxygen purity has dropped below 85%. The alarm will turn off when the oxygen output purity has increased above to 87%. The alarm limits have a tolerance of +/- 2%.
  • Page 63 Troubleshooting LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: 1. Move concentrator to warmer Cannot charge Battery is too cold to allow the battery surroundings. Allow concentrator to to charge. Allow to warm warm up to 41°F (5°C), OR This alarm only occurs when an external 2.
  • Page 64 Invacare® Platinum® Mobile LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: Warming Up The concentrator is still warming up 1. Verify concentrator is in after two minutes from initial start recommended environmental INDICATORS: up. The oxygen output purity has not temperature. Refer to Specifications...
  • Page 65: Shut Down Alarms

    Troubleshooting 7.2.2 Shut Down Alarms The concentrator shuts down when the alarm conditions in this section occur. LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: Shut Down Oxygen concentrator has not detected a 1. Verify cannula is connected, not breath for over a two minute period. kinked, properly positioned and user No Breath Detected is breathing through his/her nose.
  • Page 66 Invacare® Platinum® Mobile LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: 1. Connect oxygen concentrator to Shut Down Remaining battery capacity has been either the AC or DC power, OR completely used. Battery requires Battery Depleted charging. 2. Insert an alternate charged battery.
  • Page 67 Troubleshooting LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: 1. Move concentrator to warmer Shut Down Concentrator is too cold to allow it to surroundings. Allow concentrator to continue operating. Unit Too Cold warm up to 41°F (5°C). Concentrator function has shut down. 2.
  • Page 68 Invacare® Platinum® Mobile LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: 1. Move concentrator to warmer Shut Down Battery is too cold to allow the battery surroundings. Allow concentrator to to continue operating. Battery Cold warm up to 41°F (5°C), OR Concentrator function has shut down.
  • Page 69 Troubleshooting LCD DISPLAY TEXT: DESCRIPTION: SOLUTIONS: Shut Down Abnormal system condition has been 1. Turn the concentrator Off, then On detected. again to retry. System Fault 2. Change to another source of oxygen May be caused by malfunction of if alarm continues INDICATORS: compressor, fan, pressure or software.
  • Page 70: Technical Data

    The volume of each oxygen pulse will vary with the patient’s breath rate such that the fixed minute volume is maintained. The Invacare Platinum Mobile is capable of operation by the patient in a home, institution, vehicle, or other environments outside the home.
  • Page 71: Specifications

    Technical Data 8.2 Specifications Electrical Requirements: AC Power Supply: 110–240 VAC, 50–60 Hz DC Power Supply: 11–16 VDC 5 A at 19 VDC, 10 A at 11–16 VDC Rated Current Input: Power Consumption: Pulse Setting: (Typical) P1 = 18 W P2 = 24 W P3 = 35 W P4–P5 = 45 W...
  • Page 72 Invacare® Platinum® Mobile Oxygen Purity: 87% to 95.6%, at all flow settings and over the rated ranges for ambient temperature, humidity and atmospheric pressure. After initial warm-up period (typically less than 5 minutes) Conserver Trigger < 0.18 cmH O pressure drop (For all cannula lengths) Sensitivity: Factory set—no adjustment, pressure activated...
  • Page 73 Technical Data Battery Duration: One Battery Two Batteries Condition (Times are approximate) Pulse Setting P1 5 hr 5 min 10 hr 10 min Pulse Setting P2 3 hr 30 min 7 hr 0 min Pulse Setting P3 2 hr 20 min 4 hr 40 min Pulse Setting P4–P5 1 hr 45 min...
  • Page 74 Invacare® Platinum® Mobile Shipping Weight: 10.5 lbs (4.8 kg) (Nominal) Classifications: Class II Electrical Shock Protection, Type BF Applied Part, Continuous Operation Ingress Protection Concentrator—IP22 Rating: AC Power Adapter—IP21 Battery—Keep Dry Applied Parts: Cannula/Oxygen Tubing, Oxygen Outlet Port, Carry Bag Delivered Oxygen Pulse Volumes: •...
  • Page 75: Regulatory Listing

    Technical Data Pulse Setting Bolus Size Average 11 ml 22 ml 33 ml 44 ml 50 ml at 20 BPM* Oxygen Minute 220 ml 440 ml 660 ml 880 ml 1000 ml Volume Battery Duration 5 hr 5 min 3 hr 30 min 2 hr 20 min 1 hr 45 min 1 hr 45 min...
  • Page 76: Electromagnetic Compliance (Emc)

    Invacare® Platinum® Mobile 8.4 Electromagnetic Compliance (EMC) Guidance and manufacturer´s declaration—electromagnetic emission The Device is intended for use in the electromagnetic environment specified below. The customer or the user of the Device should assure that it is used in such an environment.
  • Page 77 Technical Data ± 2 kV for power supply ± 2 kV for power supply Electrical Fast lines lines Mains power quality should be that of a typical transient / burst commercial or hospital environment. ± 1 kV for input/output ± 1 kV for input/output IEC 61000-4-4 lines lines...
  • Page 78 Invacare® Platinum® Mobile Portable and mobile RF communications equipment should be used no closer to any part of the Device including cables, than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter. Recommended separation distance: Conducted RF d = 1.2√P...
  • Page 79 Technical Data the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the Device is used exceeds the applicable RF compliance level above, the Device should be observed to verify normal operation.
  • Page 80 Invacare® Platinum® Mobile For transmitters rated at a maximum output power not listed above the recommended separation, distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer.
  • Page 81: Warranty

    Terms and conditions of the warranty are part of the general terms and conditions particular to the individual countries in which this product is sold. Contact information for your local Invacare office is located inside the back cover of this manual. 1187374-F...
  • Page 82 Notes...
  • Page 83 Ireland • Tel: (353) 1 810 7084 • Fax: (353) 1 810 7085 • ireland@invacare.com • www.invacare.ie Italia Invacare Mecc San s.r.l., Via dei Pini 62, I-36016 Thiene (VI) • Tel: (39) 0445 38 00 59 • Fax: (39) 0445 38 00 34 • italia@invacare.com • www.invacare.it Nederland Invacare BV, Galvanistraat 14-3, NL-6716 AE Ede •...
  • Page 84 Invacare Corporation Australia Manufacturer One Invacare Way Invacare Australia Pty Ltd Invacare Corporation Elyria, Ohio USA 1 Lenton Place 2101 E. Lake Mary Blvd. 44035 North Rocks NSW 2151, Sanford, FL USA 32773 440-329-6000 Australia 407-321-5630 800-333-6900 1800-460-460 (tel) Technical Services...

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