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Related Manuals for Canon imageCLASS X MF1643i II
Summary of Contents for Canon imageCLASS X MF1643i II
- Page 1 Canon Service Guide for Dealers...
- Page 2 Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal web site:https:/www.partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS X MF1643iF II, and MF1643i II.
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
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Page 4: Table Of Contents
Canon imageCLASS X MF1643 II Series Service Guide Contents Product Overview, Configuration, and Monthly Print/Copy Volume ----------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Configuration ------------------------------------------------------------------------------------------------------- 2 C. Box Contents ------------------------------------------------------------------------------------------------------- 4 D. Monthly Copy/Print Volume ------------------------------------------------------------------------------------ 4 Hardware Accessory Options --------------------------------------------------------------------------- 5 A. - Page 5 1. Dispatch by CITS --------------------------------------------------------------------------------------------- 29 2. Warranty Marketing Program ------------------------------------------------------------------------------ 31 3. Service for Unregistered Machines ----------------------------------------------------------------------- 32 C. Canon eCarePAK Extended Service Plan ---------------------------------------------------------------- 33 1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 33 2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 33 D.
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Page 6: Product Overview, Configuration, And Monthly Print/Copy Volume
Product Overview, Configuration, and Monthly Print/Copy Volume A. Overview The Canon imageCLASS X MF1643iF II and MF1643i II are compact, B&W (Black-and-White), laser, multifunction devices with copy, print, and scan capabilities. The imageCLASS X MF1643iF II also includes fax and NFC features. -
Page 7: Configuration
X MF1643iF II 5160C001AA imageCLASS X MF1643iF II 5160C001AB imageCLASS X MF1643i II 5160C002AA Part numbers are subject to change without notice. Part number 5160C001AA is discontinued. Part number 5160C001AB does not support the NFC feature. imageCLASS X MF1643 II Series Service Guide... - Page 8 Requires the Copy Card Reader Attachment Kit-J1. Cannot be installed if the Card Reader-F1 is installed. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. imageCLASS X MF1643 II Series Service Guide January 2022...
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Page 9: Box Contents
Canon imageCLASS X MF1643 II Series Service Guide Table 5 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 33. Extended Coverage Model Item Number... -
Page 10: Hardware Accessory Options
Canon imageCLASS X MF1643 II Series Service Guide Hardware Accessory Options This chapter provides an overview of the optional hardware accessories that can be attached to the machine. For more detailed information on some accessories, “Specifications,” on p. 35. A. Paper Feeder PF-C1 •... -
Page 11: System Options
Canon imageCLASS X MF1643 II Series Service Guide III. System Options The functionality of the imageCLASS X MF1643 II Series can be expanded by installing the following system related optional accessories. A. Barcode Printing Kit-E1 The Barcode Printing Kit enables customers to print 1D and 2D barcodes on output. -
Page 12: Authentication And Security Features
Canon imageCLASS X MF1643 II Series Service Guide Authentication and Security Features The imageCLASS X MF1643 II Series include an expansive set of authentication and security features. A. uniFLOW uniFLOW is a print/output management solution that can be customized to meet the needs of an organization. -
Page 13: Uniflow Online Express Support
Online Express only supports TLS 1.2 and earlier. Note: uniFLOW Online Express training is required to receive uniFLOW Online Express support from Canon’s Technical Support Center. Service providers which have taken uniFLOW Online training, are automatically certified for uniFLOW Online Express. For more information on uniFLOW Online and uniFLOW Online Express training, go to the Training section on the e-Support Center Website. -
Page 14: Smb 3.0 Support
Canon imageCLASS X MF1643 II Series Service Guide H. SMB 3.0 Support Version 3.0 of Server Message Block (SMB) is supported in the imageCLASS X MF1643 II Series. I. Verify System at Startup Verify System at Startup is a process to help verify the validity of the device firmware and Application Library from unauthorized modifications. -
Page 15: Sales/Service Authorization
X MF1643 II Series / imageRUNNER 1643 Series 18IRT1643I00O Online Hardware Training Certification includes the following devices: • imageCLASS X MF1643iF II • imageCLASS X MF1643i II • imageRUNNER 1643iF • imageRUNNER 1643i • imageRUNNER 1643P Technicians, previously certified on the imageRUNNER 1643 Series devices are automatically certified on the imageCLASS X MF1643iF II and imageCLASS X MF1643i II models. -
Page 16: Who Should Complete
Additionally, it is highly recommended the service technician have: • Prior experience with Canon imageRUNNER and imageCLASS devices • Experience with taking eLearning courses • Familiarity with common hand tools to disassemble and service Canon devices imageCLASS X MF1643 II Series Service Guide... -
Page 17: Course Format
Canon imageCLASS X MF1643 II Series Service Guide E. Course Format The imageCLASS X MF1643 II Series / imageRUNNER 1643 Series online course is a self-paced course. It introduces the learner to the main features and specifications of the unit, as wells as review configuration, basic troubleshooting and common servicing items for the machine. -
Page 18: Service Materials
1643 Series course are listed in the table below. Table 9 - Service Materials Model/Accessory Item Location Service Manual imageCLASS X MF1643i II / imageCLASS Parts Catalog X MF1643iF II Installation Manual Downloadable from the Service Manual e-Support Center... -
Page 19: Servicing Notes
VII. Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageCLASS X MF1643 II Series devices. The imageCLASS X MF1643 II Series devices require a NEMA 5-15 receptacle. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices. -
Page 20: Installation Space Requirements
• The floor or worktop must be level (with no bows) and flat for the stabilization and support of the machine. Table 12 – Space Requirements Configuration Dimensions imageCLASS X MF1643iF II imageCLASS X MF1643i II imageCLASS X MF1643 II Series Service Guide January 2022 Page 15 Revision 1... -
Page 21: Estimated Installation Times
5.2 minutes Paper Feeder PF-C1 1 minute Copy Card Reader-F1 (Including the Copy Card Reader Attachment Kit-J1) 10 minutes Canon Copy Control Interface Kit-C1 8 minutes MiCARD Attachment Kit-B1 7 minutes imageCLASS X MF1643 II Series Service Guide January 2022... -
Page 22: Serviceability
Canon imageCLASS X MF1643 II Series Service Guide D. Serviceability The imageCLASS X products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased service profitability. Enhanced serviceability, as part of the overall design of the imageCLASS X products, enables a reduction in the time required to service the machine’s... -
Page 23: Remote Services
Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System) or the optional RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise Management Console. - Page 24 Canon imageCLASS X MF1643 II Series Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.
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Page 25: Remote Services Suite
Canon imageCLASS X MF1643 II Series Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot, Device Management Tool, and Dealer Dashboard. - Page 26 Dealer Dashboard The Dealer Dashboard displays key device and user activity for the Remote Services tools. The information helps Canon USA Service Partners monitor the devices in a fleet (including total registered devices, actively reporting devices, not reporting devices, and devices without a COM TEST) and the user status (including active and inactive users, and remote services tool activity).
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Page 27: Device Configuration Management
Canon imageCLASS X MF1643 II Series Service Guide F. Device Configuration Management The imageCLASS X MF1643 II Series comes with the DCM (Device Configuration Manager). The DCM reduces the installation time for a new or replacement imageCLASS X MF1643 II Series device by exporting the user modes and service modes from the current device, and then importing them into a new or replacement device. -
Page 28: Lms (License Management System)
Canon imageCLASS X MF1643 II Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software. -
Page 29: Firmware Upgrade
1. Upgrading with the UST Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com/support). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: •... -
Page 30: Upgrading Via The Content Delivery System
Canon imageCLASS X MF1643 II Series Service Guide 3. Upgrading via the Content Delivery System CDS enables end-users to download and install the latest firmware via the imageCLASS X device directly, without the need to download the firmware package from an external device, transfer it to the imageCLASS X device, and manually start the update. -
Page 31: Special Tools, Solvents And Oils
Canon imageCLASS X MF1643 II Series Service Guide J. Special Tools, Solvents and Oils In addition to the standard tools used to service these devices, a service technician should also carry special tools to maintain the machine, and carry specific solvents and oils for the cleaning and lubrication of key components of the machine. -
Page 32: Consumable Parts
Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice. -
Page 33: Periodically Replaced Parts
Canon imageCLASS X MF1643 II Series Service Guide M. Periodically Replaced Parts The imageCLASS X MF1643 II Series does not have any periodically-replaced parts. N. Periodic Maintenance No periodic services are required for the imageCLASS X MF1643 II Series. O. Counters The imageCLASS X MF1643 II Series machines use soft counters to track their functional copy/print use. -
Page 34: Limited Warranty And Technical Support
Limited Warranty and Technical Support A. Limited Warranty Conditions The warranty for the Canon imageCLASS X MF1643 II Series is effective for a period of one (1) year following the delivery of the machine to the original purchaser. The service coverage period can be extended by the purchase of a Canon eCarePAK. - Page 35 End-User Resolved CITS Customer Help Desk 1-800-OK-CANON (652-2666) CITS Dispatches the Service Provider On-Site Service Canon’s Service Provider Assistance Required by the Service Provider Technical Support Center 1-800-528-2830 Canon USA Engineering imageCLASS X MF1643 II Series Service Guide...
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Page 36: Warranty Marketing Program
Figure 3 — Warranty Marketing Call Escalation Procedure Flow Chart imageCLASS End-User Resolved Assistance Required Over-the-Phone or by the End-User On-Site Service Canon’s Service Provider Assistance Required by the Service Provider Technical Support Center 1-800-528-2830 Canon USA Engineering IMPORTANT: Do not enter a serial number in the ASCR System for any products you do not service. -
Page 37: Service For Unregistered Machines
The dealer does not have to be involved in the warranty support process. If the dealer is not involved and the machine is not registered in the ASCR System, CITS receives all user calls. Machines are then serviced by Canon U.S.A.’s National Independent Service Provider, or through Canon U.S.A.’s Exchange/Carry-In program. -
Page 38: Canon Ecarepak Extended Service Plan
X MF1643 II Series Service Guide C. Canon eCarePAK Extended Service Plan The Canon eCarePAK is a post-warranty extended service plan that can be purchased in bulk by a service provider, who then sells the eCarePAK to its customers. Extended coverage plans are available in yearly increments. See the imageCLASS Dealer Program Guide for details. -
Page 39: Support And Program Information
Go to the e-Support or Partner Portal website for the latest version of the imageCLASS Dealer Program Guide. The Program Guide contains detailed information about: • Available service provider support from Canon U.S.A., Inc. • Warranty programs • Parts ordering and return procedures •... -
Page 40: Appendix
Canon imageCLASS X MF1643 II Series Service Guide Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 18 – imageCLASS X MF1643 II Series Main Unit Specifications imageCLASS X Specifications... - Page 41 Canon imageCLASS X MF1643 II Series Service Guide Table 18 – imageCLASS X MF1643 II Series Main Unit Specifications Continued imageCLASS X Specifications Item 1643iF II 1643i Original Feeding Mechanism Single-Pass Duplex Automatic Document Feeder Magnification 25% to 400% (in 1% increments)
- Page 42 Canon imageCLASS X MF1643 II Series Service Guide Table 19 – Paper Feeder PF-C1 (Optional) Specifications Item Specifications LTR, STMT, LGL, EXEC, Custom Size (4 1/8” x 5 7/8” to Size 8 1/2” x 14” (105 mm x 148 mm to 216 mm x 355.6 mm))
- Page 43 It is recommended to use a general telephone (Public Switched Telephone Network) line for facsimile communication. 15 Pels stands for picture elements (pixels). 16 Value obtained with Canon original test sheet of A4 size, standard ECM (JBIG) transmission. imageCLASS X MF1643 II Series Service Guide January 2022...
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Page 44: Warranty
Canon USA warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one year after delivery to the original purchaser (“Purchaser”) by Canon USA or its authorized Reseller. During the relevant warranty period, and in its sole discretion, Canon USA shall, or shall cause its authorized service provider (“Service Provider”), to, without charge,... -
Page 45: Canon Toner Cartridge Limited Warranty
(30) days from the date of original purchase. A defective Cartridge returned to Canon U.S.A., Inc., Canon Canada, Inc. or an authorized dealer (a “Dealer”) of Canon U.S.A., Inc. or Canon Canada, Inc. within the thirty (30) day warranty period and proven to be defective upon inspection will be exchanged for a new Cartridge. -
Page 46: List Of Tables
Canon imageCLASS X MF1643 II Series Service Guide C. List of Tables Table 1 – Configuration ........................2 Table 2 – Hardware Accessories ......................3 Table 3 – System Connectivity Accessories..................3 Table 4 – Supplies and Consumables ....................3 Table 5 —...