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Troubleshooting
Many occurring problems could be solved by yourself without specific expertise. Please
check all the shown possibilities and the solution below before contact the customer care
team. Please switch off the machine and remove the power plug before troubleshooting.
Phenomena
The machine does not start.
The draining function does
not work.
Abnormal sound during
washing.
Abnormal sound and violent
vibration during the spin
cycle.
Water flowing out of the drain
hose during the first use of
the machine.
The spin part does not work.
The reason
Is there a power failure?
Is the power plug loose?
Is the pulsator twisted by foreign materials?
Is the drain hose put down?
Is the drain hose frozen?
Is the drain hose blocked by foreign material?
Is there laundry adhering to the outer side of
the spin tub?
Are there hair pins, coins or metal items inside
the tub?
Is the machine slanting?
Is the gland pressed evenly?
Is there laundry adhering to the outer side of
the spin cycle compartment?
Is the spin cycle compartment overloaded?
This is the water left over after the factory
performance inspection.
Is the spin tub outer cover open?
14
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