Ramsey Electronics FX Series Manual page 51

Please read carefully BEFORE calling or writing in about your Kit. Most problems can be solved
WITHOUT contacting the Factory!
Notice that this is not a "fine print" warranty. We want you to understand your rights and ours too!
All Ramsey kits will work if assembled properly. The very fact that your kit includes this manual is
your assurance that a team of knowledgeable people have field-tested several "copies" of this kit
straight from the Ramsey inventory. If you need help, please read through the manual carefully:
all information required to properly build and test your kit is contained within its pages! In
particular, the FX Transceiver has been documented exhaustively.
1. DEFECTIVE PARTS: It's always easiest to blame a part for a problem in your kit. Before you conclude that a
part may be bad, thoroughly check your work. Today's semiconductors and passive components have reached
incredibly high reliability levels, and it's sad to say that our human construction skills have not. Very rarely, a
sour component might slip through. All our kit parts carry the Ramsey Electronics Warranty that they are free
from defects for a full (90) days from the date of purchase. Defective parts will be replaced at our expense. If
you suspect a part to be defective, please mail it to our factory for testing and replacement. Please send only
the defective part(s), NOT the entire kit. The part(s) MUST be returned to us in suitable condition for testing.
Please be aware that testing can usually determine if the part was truly defective or damaged by assembly or
usage. Don't be afraid to tell us that you "blew it". We're all human: in most cases, replacement parts are very
reasonably priced.
2. MISSING PARTS: Ramsey Electronics project kits are packed with pride in the U.S.A. If you believe we
packed an incorrect part or omitted a part clearly indicated in your assembly manual as supplied with the basic
kit by Ramsey, please write us with information on the part you need and proof of the kit purchase. Before
assuming a part value is incorrect, check the parts list carefully to see if it is a critical value such as a specific
coil or IC, or whether a range of values is suitable (such as 100 to 500 ufd.). Often, common sense will solve a
mysterious missing part problem. If you are missing five 10K ohm resistors and find five extra 1K resistors, a
simple VOM check will likely confirm that the "1K" resistors are actually the "missing" 10K units. ("Hmmm, I
guess the red band really does look orange!")
3. FACTORY REPAIR OF ASSEMBLED KITS: To qualify for Ramsey Electronics factory repair, kits MUST:
1.
2.
3.
4.
INCLUDE a description of the problem and legible return address. Do not send a separate letter: include all
correspondence with the unit. Please do not include your own hardware such as non-Ramsey cabinets, knobs,
cables, external battery packs, and the like. Ramsey Electronics reserves the right to refuse to repair ANY item
in which we find excessive problems or damage due to construction methods. To assist customers in such
situations, Ramsey Electronics, Inc. reserves the right to solve their needs on a case-by-case basis without
creating policy or precedent.
Please understand that our technicians are not volunteers and that set-up, testing, diagnosis, repair and paper
work can easily take over two hours of paid employee time on even a simple problem. Understand too, that
alignment is part of the kit building process and is not covered by this Warranty. Of course, it we find that
a part was defective in original manufacture, there will be no charge to repair your kit (But please realize that our
technicians know the difference between a defective part and parts burned out or damaged through improper
use or assembly.)
4. REFUNDS: You are given ten (10) days to examine our products. If you are not satisfied, you may return your
unassembled kit with all parts and instructions and proof of purchase to the factory for a full refund. The
returned package should be packed securely. Insurance is recommended. Please do not cause needless
delays, read all information carefully.
RAMSEY ELECTRONICS, INC. 793 Canning Parkway, Victor, New York 14564
The RAMSEY FX Transceiver Kit WARRANTY
NOT be assembled with acid core solder or flux.
NOT be modified in any manner.
BE returned in fully assembled form, not partially assembled.
BE accompanied by payment of the proper repair fee. No repair will be begun until we
have received the MINIMUM repair fee of $49.00, or authorization to charge it to your
credit card account.
Telephone 716-924-4560 Fax 716-924-4555