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Klaxon Twist OTA Update Manual

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Twist OTA (Over-
The-Air) Update
Guide

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Summary of Contents for Klaxon Twist OTA

  • Page 1 Twist OTA (Over- The-Air) Update Guide...
  • Page 2 Twist OTA Update: Forewords The Klaxon Twist can be updated from the Klaxon Web App through its Wi-Fi connection. Following in the text some useful notes that will help to complete the procedure correctly: • Before starting the procedure please keep in mind that with...
  • Page 3 Twist OTA Update: Legend During the procedure it will be necessary to have the Webapp connected either to the internet or to the Twist Access Point. The type of connection required will be indicated with the following symbols that will be present on the involved pages.
  • Page 4 Twist OTA Update: Standard procedure (version at least 1.3.0) Before being able to check for updates, the Twist must have been connected to the Web App on the device at least once. This is explained in detail in the relevant section of the guide.
  • Page 5 Twist OTA Update: Standard procedure (version at least 1.3.0) To start the update procedure the Web App should be disconnected from the Twist and connected to the internet. It is possible to check the availability of an update by opening the side menu.
  • Page 6 Twist OTA Update: Standard procedure (version at least 1.3.0) • To start the update procedure, open the “Update” page. • Once the page is open the update can be downloaded on the User Device. Tap on “Download Update” to save the update on the user device.
  • Page 7 Twist OTA Update: Standard procedure (version at least 1.3.0) Now the update needs to be transferred to the Twist so that it can be installed. • Connect the Twist to the Web App normally, after the Twist is connected the connection symbol on the top right will be green and the Web App will automatically show the dashboard.
  • Page 8 Twist OTA Update: Standard procedure (version at least 1.3.0) This operation will take several seconds to complete. A progress bar is shown in the page. The transfer is completed only when the green message in the second image is shown, do not restart the device until the message is shown.
  • Page 9 Twist OTA Update: Standard procedure (version at least 1.3.0) Now shut down the Twist, then wait a few seconds and restart it. After the Twist is restarted some sequences of sounds will be heard. The number of sequences may vary depending on the number of updates performed but the sound structure will remain the same.
  • Page 10 Twist OTA Update: Standard procedure (version at least 1.3.0) To check if an update is completed it is possible to power on a command previously paired with the Twist. If the update is completed the command will connect and the Twist can be used normally, otherwise it will be necessary to wait.
  • Page 11 Twist OTA Update: Alternative procedure (version older than 1.3.0) Before being able to check for updates, the Twist must have been connected to the Web App on the device at least once. This is explained in detail in the relevant section of the guide.
  • Page 12 Twist OTA Update: Alternative procedure (version older than 1.3.0) To start the update procedure the Web App should be disconnected from the Twist and connected to the internet. It is possible to check the availability of an update by opening the side menu.
  • Page 13 Twist OTA Update: Alternative procedure (version older than 1.3.0) • To start the update procedure, open the “Update” page. • In the “Update” page it is possible to notice a message warning that the alternative procedure needs to be followed to update the Twist.
  • Page 14 Twist OTA Update: Alternative procedure (version older than 1.3.0) • Connect the Twist to the Web App normally, after the Twist is connected the connection symbol on the top right will be green and the Web App will automatically show the Dashboard.
  • Page 15 Twist OTA Update: Alternative procedure (version older than 1.3.0) This operation will take several seconds to complete. A progress bar is shown in the page. The transfer is completed only when the green message in the second image is shown, do not restart the device until the message is shown.
  • Page 16 Twist OTA Update: Alternative procedure (version older than 1.3.0) Now shut down the Twist, then wait a few seconds and restart it. After the Twist is restarted some sequences of sounds will be heard. The number of sequences may vary depending on the number of updates performed but the sound structure will remain the same.
  • Page 17 Twist OTA Update: Alternative procedure (version older than 1.3.0) At the end of this part of the procedure, the Twist will start playing a sound repeatedly and will not be operable with the commands. This indicates that the update has not been completed.
  • Page 18 Twist OTA Update: Alternative procedure (version older than 1.3.0) • Now close and open again the Web App, the green message in the “Update” page should disappear. • Then reconnect the Web App to the Twist normally. • Once the connection is established the message (shown on the image on this page) will be shown.
  • Page 19 Twist OTA Update: Alternative procedure (version older than 1.3.0) • Open again the “Update” page and use again the “Update” button. The second part of the update will be transferred to the Twist as before. • When the transfer is complete a green message will be shown as in the second image of this page.
  • Page 20 Twist OTA Update: Alternative procedure (version older than 1.3.0) Now shut down the Twist, then wait a few seconds and restart it. After restarting the Twist, when an update has been transferred successfully, the following sounds will be heard: •...
  • Page 21 Twist OTA Update: Alternative procedure (version older than 1.3.0) If the update completed successfully the Twist will not play the repeated sound as before. To check if an update is completed it is possible to power on a command previously paired with the Twist. If the update is completed the command will connect and the Twist can be used normally, otherwise it will be necessary to wait.

  • Page 22: Troubleshooting

    Twist OTA Update: Troubleshooting The over-the-air update function was developed with the purpose of being resistant to problems that can occur during the update procedure. A list of common problems and how they can be solved can be found on the following pages.
  • Page 23 Twist OTA Update: Troubleshooting While the update was being transferred to the Twist the connection was temporarily lost (the connection symbol in the webapp flashed red or remained red) • This means that most likely the update has not been transferred correctly to the Twist and that the files are now corrupted.
  • Page 24 Twist OTA Update: Troubleshooting Connection keeps getting lost while transferring the updates • This may mean that the Wi-Fi connection is not stable. Make sure the Twist is between 1-2 meters of the user device. It is possible to try to restart both the Twist and the Web Aapp.
  • Page 25 Twist OTA Update: Troubleshooting Connection keeps getting lost while transferring the updates • This may indicate a file corruption that is independent from the Web App. Power off the Twist and try again after a few minutes. If the update still fails to complete again for several times this may be due to a hardware issue.
  • Page 26 Twist OTA Update: Troubleshooting After an update the Twist does not connect to the commands and keeps playing an intermittent sound • The intermittent sound indicates that the firmware version of the components of the Twist are not compatible with each other. In this case, the device cannot be used.