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Global VR America's Army Operation & Service Manual

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© 2007 Global VR, Inc. All Rights Reserved. America's Army, America's Army: Special Forces; Empower Yourself, Defend Freedom, The Official U.S Army
Game, Army Strong and U.S. Army are trademarks or registered trademarks of the Department of the Army in the United States and/or other countries
and used under license from the Department of the Army. Unreal® and POWERED BY UNREAL ENGINE logo are trademarks or registered trademarks of
Epic Games, Inc. Unreal® Engine, Copyright 1998 – 2007, Epic Games, Inc. All rights reserved. GLOBAL VR and the GLOBAL VR logo are registered
trademarks of Global VR, Inc.
America's Army
Operation & Service Manual
040-0143-01 Rev. A
Read this manual before use.
Keep this manual with the machine at all times.
www.globalvr.com
http://service.globalvr.com
techsupport@globalvr.com
Phone: 408.597.3435
Fax: 408.597.3437

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Summary of Contents for Global VR America's Army

  • Page 1 Department of the Army. Unreal® and POWERED BY UNREAL ENGINE logo are trademarks or registered trademarks of Epic Games, Inc. Unreal® Engine, Copyright 1998 – 2007, Epic Games, Inc. All rights reserved. GLOBAL VR and the GLOBAL VR logo are registered...

  • Page 3: Table Of Contents

    Figure 24. Power Distribution Diagram ....39 Figure 14. Player Button and Micro Switch ..22 Figure 25. Wiring Diagram .......40 Figure 15. usb2gun PCB........22 Figure 26. Computer Rear Panel Diagram ..41 ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 3 of 44...

  • Page 4: Preface

    To avoid electric shock or short circuit, do not allow customers to put hands and fingers or extraneous matter in the openings of the product. • To avoid risk of injury from falling, immediately stop customers from leaning against or climbing on the product. America's Army Operation and Service Manual Page 4 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 5: Warnings

    Plug the game into a different outlet so that the computer and the receiver are on different branch circuits. ® If necessary, consult a Regulatory EMC representative of GLOBAL VR or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, to be helpful. It is available from the U.S.

  • Page 6: Chapter 1 - Introduction

    • 27-Inch, 800 x 600, Super VGA Monitor ® Dual-Core Processor • NVIDIA • Light Guns with Recoil ® Graphics Card • 1 Gigabyte RAM • Supports Dollar Bill Validator America's Army Operation and Service Manual Page 6 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 7: Chapter 2 - Installing A New Cabinet

    See Chapter 9 , beginning on page 39, for wiring and connection diagrams. 9. Connect the AC power cord from the cabinet to a grounded (3-terminal) AC wall outlet. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 7 of 44...

  • Page 8: Checking The Game Dongle

    Important: Some of your cabinet information is stored in the dongle, so if you replace your computer, remove the dongle and keep it with the cabinet. Figure 4. USB Game Dongle America's Army Operation and Service Manual Page 8 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 9: Chapter 3 - Playing A Game

    To enter your initials, shoot at each letter, and then shoot at DONE when finished. If you make a mistake, shoot the backspace key in the lower right corner of the screen. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 9 of 44...

  • Page 10: Chapter 4 - Operator Menu And Game Setup

    Note: Pressing the SERVICE button on the Operator Button Panel during Attract Mode adds a Service Credit that you can use for testing game play. You can disable or enable this feature from the Coin Settings menu. America's Army Operation and Service Manual Page 10 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 11: Game Settings Menu

    The lower left corner of each menu screen displays the software Build and I/O Board numbers. These numbers may be useful to Customer Service for troubleshooting any problems that may occur. The GLOBAL VR website URL and Customer Service phone number are also displayed for Operator convenience.

  • Page 12: Coin Settings Menu

    Coins per Mech 2 Displays the current coin count for Mech 1 (typically used for the optional bill validator). Reset Settings Resets all Coin Settings to factory defaults. America's Army Operation and Service Manual Page 12 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 13: Collections Menu

    Unspent Coins Displays Current and Lifetime Unspent Coins. Service Credits Displays Current and Lifetime Service Credits. Reset Current Resets Current coin count values. Does not affect Lifetime values. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 13 of 44...

  • Page 14: Statistics Menu

    Displays total games for Player 1 and Player 2, and the grand total for both. Reset Statistics Resets Player 1 and Player 2 statistics to zero (0). Does not affect Total column. America's Army Operation and Service Manual Page 14 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 15: Diagnostics: Controls Menu

    When you activate a control or coin mech, the circle next to the device name will highlight until you release the button. Hold any button for two (2) seconds to exit to the main menu. Figure 9. Diagnostics: Controls Menu ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 15 of 44...

  • Page 16: Diagnostics: Gun Calibration Menu

    4. Repeat step 2 for the center and lower right targets to complete calibration. Figure 10. Gun Calibration Screens America's Army Operation and Service Manual Page 16 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 17: Diagnostics: Monitor Test Screens

    Press SELECT or shoot at the screen to cycle through the screens to check the color, brightness, and geometry of the monitor. Use the monitor remote control board, mounted inside the coin door, to adjust the monitor. Figure 11. Monitor Test Start Screen ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 17 of 44...

  • Page 18: Diagnostics: Speakers Menu

    PCB, and computer. Refer to Audio Troubleshooting on page 34 for help with audio problems. Figure 12. Diagnostics: Speakers Screen America's Army Operation and Service Manual Page 18 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 19: Chapter 5 - Software Restoration

    3. The game will boot and the Attract Movie will start. Play a game to verify proper operation. 4. Open the Operator Menus and set the sound volume levels, pricing, and other Operator settings. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007...

  • Page 20: Chapter 6 - Service And Repair

    Chapter 6 — Service and Repair Chapter 6 — Service and Repair CAUTION: GLOBAL VR assumes no liability for any damage or injuries incurred while servicing the cabinet. Only qualified service personnel should perform service and installation of cabinet hardware.

  • Page 21: Gun Internal Parts Replacement

    9. Reinstall the seven (7) screws. The two longer screws go in the outside at the base of the grip, as shown in the figure below. Figure 13. Gun Internal Parts ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 21 of 44...

  • Page 22: Figure 14. Player Button And Micro Switch

    The usb2gun PCB routes all inputs and outputs between the computer and cabinet devices, including the gun data, audio, and video. Important: Version 2.xx is shown below. Future revisions will have different layouts. Figure 15. usb2gun PCB America's Army Operation and Service Manual Page 22 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 23: Audio Speakers Service

    3. Remove the wires from the subwoofer and install them to the same connectors on the replacement subwoofer. 4. Reverse these steps to install the new subwoofer. 5. Use the Diagnostics: Speakers screen in the Operator Menu to verify proper operation. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 23 of 44...

  • Page 24: Wells-Gardner Monitor Replacement

    8. Use the Monitor Test screens from the Diagnostics: Monitor in the Operator Menu to verify proper operation and adjust the monitor. America's Army Operation and Service Manual Page 24 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 25: Wells-Gardner Monitor Chassis Pcb Removal

    You can replace the monitor chassis PCB if you have problems with just the PCB. CAUTION: Only a certified technician should attempt to remove or service the Monitor PCB. GLOBAL VR assumes no responsibility for damage while removing the PCB.

  • Page 26: Computer Replacement

    1. Disconnect all of the cables from the computer. 2. Remove the Game Dongle and keep it with your cabinet. Do not ship the game dongle with the computer. America's Army Operation and Service Manual Page 26 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 27: Coin Mech Replacement

    ® When shipping the computer, always use plenty of padding and protection. GLOBAL VR recommends shipping the computer in a box with three inches of foam padding on all sides. CAUTION: Shipping the computer without enough padding can VOID THE WARRANTY if the computer is visibly damaged from shipping.

  • Page 28: Power Distribution Service

    4. Remove the power strip; it is held in place with Velcro ® 5. Replace the power strip with an appropriate unit from GLOBAL VR (part # 49-0963-40). Do not attempt to use a different power strip. Be sure to connect each wire to the correct terminal (See Power Distribution Diagram on page 39.)

  • Page 29: Dc Power Supply Replacement

    4. Reverse these steps to install the new tube or inverter. 2-Pin Connector Attached to Tube Cold-Cathode Florescent Tubes +12 VDC In from DC Power Supply Power Inverter Figure 22. Cold-Cathode Florescent Light (CCFL) ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 29 of 44...

  • Page 30: Setting The Computer Bios (Cmos)

    Load Optimized Defaults, and press Enter. Press Y and Enter when prompted to confirm the change. 3. Use the Arrow keys to highlight Standard CMOS Features, and then press Enter. America's Army Operation and Service Manual Page 30 of 44 040-0143-01 Rev. A 8/20/2007...
  • Page 31 DVDROM. 11. Set Second Boot Device to Hard Disk and Third Boot Device to Disabled the same way. Press ESC to go back to the Main Menu. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 31 of 44...
  • Page 32 20. Make sure "Y" shows at the end of the prompt (use the arrow keys to select, if necessary), and press Enter to save the settings and exit. America's Army Operation and Service Manual Page 32 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 33: Chapter 7 - Troubleshooting

    Make sure that the monitor video cable is connected to the VGA Video port located below the audio connectors. Settings need Use the monitor remote control board to adjust the adjustment monitor. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 33 of 44...

  • Page 34: Audio Troubleshooting

    A constant low hum in the speakers can be caused by a supply faulty power supply, either the external DC power supply or the power supply inside the system computer. America's Army Operation and Service Manual Page 34 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 35: Control Troubleshooting

    No Force-Feedback Faulty gun wiring Check the gun cable. Check connections between the in one gun gun and the usb2gun PCB. Faulty gun Check and repair gun coil. ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 35 of 44...

  • Page 36: Miscellaneous Troubleshooting

    Check the ground wire to the coin door. Optional DBA not Incorrect dipswitch Set dipswitches for Long Pulse or Gaming (not Short working setting Pulse or Vending). America's Army Operation and Service Manual Page 36 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 37: Chapter 8 - Replacement Parts

    Power Entry Fuse, 6AMP, 5mm X 20mm CCM1600-ND Power Entry Module, EMI Filter, Un-Shielded 49-0963-40 Power Strip with Surge Suppressor, 15Amps,1500Joules Q-250D Power Supply, Quad 250W, 5V, 12V, 24V ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 37 of 44...

  • Page 38: Figure 23. Artwork Part Numbers

    Player Control Panel Components 58-9100-LG Button, Red Long Pushbutton 96-0750-16 Gun Holster 96-2300-13 Gun Assembly, 45 CAL., Optical Gun W/Recoil (Green) Figure 23. Artwork Part Numbers America's Army Operation and Service Manual Page 38 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 39: Chapter 9 - Diagrams And Schematics

    (Yellow) (Black) Power Strip Part #: 115-0008-01 Part #: 115-0160-01 Gun Coil Power To usb2gun To Coin To CCFLs to usb2gun PCB Door Figure 24. Power Distribution Diagram ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 39 of 44...

  • Page 40: Figure 25. Wiring Diagram

    Chapter 9 — Diagrams and Schematics Figure 25. Wiring Diagram America's Army Operation and Service Manual Page 40 of 44 040-0143-01 Rev. A 8/20/2007...

  • Page 41: Figure 26. Computer Rear Panel Diagram

    VGA Video Port to Monitor Port 1 Port 2 Port 3 Port 4 PCI USB Card PCI USB Ports to USB2GUN PCB Figure 26. Computer Rear Panel Diagram ©2007 Global VR, Inc. 040-0143-01 Rev. A 8/20/2007 Page 41 of 44...

  • Page 42: Warranty Service

    Purchaser. GLOBAL VR is not obligated to provide the Purchaser with a ® substitute unit or on-site service during the warranty period or at any time. If after investigation GLOBAL VR determines that the reported ®...

  • Page 44: Technical Support

    • Any changes made to the system • For game-play issues, the game mode and number of players To comment on this manual, please e-mail: techpubs@globalvr.com America's Army Operation and Service Manual Page 44 of 44 040-0143-01 Rev. A 8/20/2007...

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