Table of Contents
Advertisement
Troubleshooting
My mattress has a chemical smell.
•
Place the mattress in a well-ventilated area and
let it air out for several days.
Note: The chemical smell, and all mattress
materials, are non-toxic. This is normal. The
mattress materials have passed US CA Prop 65
tests on lead, cadmium, and phthalates.
My mattress deflated fully after sleeping on it
once.
•
Make sure the air valve is completely closed
before using. If there is a hissing sound or air
coming from the valve, it is not fully closed.
•
Look for any punctures in the mattress. Use the
included patch kit to seal the punctures (see
page 13).
•
Your mattress may be damaged or defective.
Contact Customer Support (see page 16).
14
My mattress deflated by a small amount (10–
15%).
•
If your air mattress is new, then fully inflate
and deflate the mattress once. This should
fully stretch out the PVC vinyl material and the
mattress should remain firm throughout the
night.
•
This is normal with extended use (see Keeping
the Mattress Firm, page 12).
If your problem is not listed, please contact
Customer Support (see page 16).
Advertisement
Table of Contents
