Troubleshooting (Advanced)
Smart Card (Only for model with Smart Card slot)
Cannot use a Smart Card.
Fast User Switching Function
Some applications do not work prop-
erly.
Others
No response.
Insert the Smart Card correctly.
Set [Smart Card] to [Enable] in the [Advanced] menu of the Setup Utility
(
page
73).
To use a Smart Card, you need a special software and driver.
When switching to a different user with the Fast User Switching function, the
following problems may occur.
• Some applications may not work properly.
• Key combination with Fn may not work.
• The display settings may not be possible.
• A serial mouse may not work.
• <Only for models with TPM>
Personal Secure Drive function Security Platform (TPM) may not work.
• <Only for model with wireless LAN>
Wireless LAN cannot be used.
• <Only for model with Bluetooth>
Bluetooth cannot be used.
In these cases, log off all users without using Fast User Switching function and
perform the operation once more. If the problem persists, restart the computer.
Press Ctrl+Shift+Esc to open Task Manager and close the software
application.
An input screen (e.g., password input screen at startup) may be hidden behind
another window. Use Alt+Tab to check.
Shut down by sliding and holding the power switch for four seconds or longer,
and turn on the computer and open the application again. If Windows runs cor-
rectly, but the application software does not start, click
Panel] - [Uninstall a program] and remove the failing application software, then
reinstall the application software.
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(Start) - [Control