Gebesa ASCEND Troubleshooting

ASCEND

- Make sure no obstacles are in the desk's path.

- Make sure the desktop is not touching any walls.

- Make sure all cords are of appropriate length to accommodate the change in height.

IMPORTANT: You must RESET the desk prior to use.

Press and hold the DOWN button on the handset until the desk reaches its lowest height.

Release the DOWN button. Press and hold the DOWN button again until the LED display reads "RST" or

about 10 seconds on non-LED handset models. Release the DOWN button. Press and hold the DOWN

button again until the desk lowers a little bit more, slightly rises and stops. Release the DOWN button.

Your desk is now ready to use.

The desk base can be adjusted by pressing and holding either the UP or DOWN button until the desired

height is reached.

To program up to four presets (on memory handset): Use the up/down buttons to ﬁnd a desired height,

then press "M" followed by a number 1-4.

CAUTION

Once a preset button is set, the desk will move to the programmed height (see caution box above).

- If your desk is not functioning properly it may need to be reset. Follow the RESET procedure outlined

in the USE section.

- If your desk has a handset with an LED readout and displays "RST" (reset), performs the reset

procedure outlined in the USE section.

- If the LED readout displays an error message ("Er1" – "Er13"), conﬁrm that all wired connections are

secure (legs to cables, cables to control box). Then perform the reset procedure outlined in the

USE section.

- If the error message persists after the reset procedure, contact your seller.

- If the height between the legs exceeds 1.5 inches, stop the reset procedure & contact your seller.

- If the handset display reads "HOT", let the base cool down for 20 minutes.

TROUBLESHOOTING

USE

Table of Contents

Do you have a question about the ASCEND and is the answer not in the manual?

Page 1 ASCEND TROUBLESHOOTING - Make sure no obstacles are in the desk’s path. - Make sure the desktop is not touching any walls. - Make sure all cords are of appropriate length to accommodate the change in height. IMPORTANT: You must RESET the desk prior to use.
Page 2 ASCEND TROUBLESHOOTING PROGRAMMING (memory handset models) Press the DOWN button on the handset until the base reaches its lowest position. Press and hold the DOWN button again until the LED display reads “RST” Press and hold the button number 1 (about 5 seconds) while the LED ﬂashes “RST” and the switches to either: 10.1 = One-Touch...
Page 3 SETTING THE UPPER & LOWER LIMITS (some models) Ascend desk is design to go to its minimum and maximum height, allowing its maximum possible range. If you prefer to change the settings to a more narrow range, follow these steps: Make sure the power is ON, and a number is shown in the LED display (if no number appears, please follow the Reset procedure described in the USE section).
Page 4 ASCEND TROUBLESHOOTING CHANGING INCHES TO CENTIMETERS (some models) Press and hold the button number 2 (about 5 seconds) while the LED display ﬂashes “RST” and then switches to either: 10.3 = cm 10.4 = inches Release the button number 2. Press and hold the button number 2 again until the desired setting is reached.