Chapter 5 - Maintenance Procedures; Technical Work Levels; Short Loop Process - Sagem myC5-2m Technical Documentation Manual

CHAPTER 5 - MAINTENANCE PROCEDURES

5.1 TECHNICAL WORK LEVELS

There are four technical work levels:
-Level 0,
-Level 1,
-Level 2,
-Level 3.
Each level represents a maintenance degree that depends on which elements are to be removed.
Note: Presence or use on the radiotelephone of non genuine element (material and software) leads
automatically the exclusion from SAGEM warranty

5.2 SHORT LOOP PROCESS

1. Initialisation
From the communication by Sagem and the reception of the concerned products by the short loop
process, the Repair Centre shall comply with the above procedure. The application of the Short loop
process will end when received the authorisation of repairing given by Sagem.
2. Administrative checks to be done by the Repair Centre
- Authorisation from Sagem for treating the reference received (Part number)
- Process to be applied : short loop process or normal process (DTS, Normal, etc...). The Repair
Centre shall check if the product received has to be treated according to the short loop process.
- Controls on the warranty conditions and DOA conditions (if the Repair Centre is authorised)
communicated by Sagem.
3. Tests and controls :
- Checks if there are no external shocks or oxidation marks ( the covers shall be dismantled in case
of exchangeable covers)
- Checks and confirmation of the defect (real call with SIM, functional test keypad , display, vibrating
device, etc...)
- Check the concordance between the defect declared by the end-user and the defect observed
- Call back of the end-user or dealer (as far as possible) either in case of misunderstanding of the
defect declared by the end-user or in case of the non observation of the defect. (see the appendix
"Additional information about the No Fault Found –NFF-> at the end of this document allowing
according to the case to understand the return of the product)
If any doubts occurred concerning out of warranty products received, the Repair Centre shall send
to Sagem Montauban (with knowledge to the Area Manager and Support Engineer) the photo of the
defect.
N.B :
Contents REF MTB DTS 1- Indice A - December 16 2005
Site technical documentation myC5-2m, myC5-2v
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