Panasonic KX-MC6020 Operating Instructions Manual page 89

Problem
The other party complains
that received documents are
too dark and cannot be read.
I cannot receive documents.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
The printing quality of the
received documents is poor.
The other party complains
that they cannot send a
document.
I cannot select the desired
receiving mode.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
Cause & Solution
L You used a colored paper as a document. Change the contrast (page 36)
and make a lighter copy of the document, using "TEXT" resolution (page
36), and try again.
L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 55).
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 17).
L Feature #442 is activated and the received fax documents are automatically
transferred to the computer. View the received documents using the
computer (page 52).
L Set the maximum fax speed to "14.4Kbps" (feature #418 on page 62).
L The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
{Fax Auto Answer} repeatedly to turn ON the {Fax Auto Answer} light.
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 58).
L Make sure that the Distinctive Ring of feature #430 is set properly (page 55).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
L The incoming call is not a fax. Set to TEL mode. Press {Fax Auto Answer}
repeatedly to turn OFF the {Fax Auto Answer} light.
L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party's machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L If documents can not be copied properly, refer to "11.3.2 Printing problems",
page 86.
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 15) or remove the jammed
paper (page 94).
L If feature #442 is set to "ALWAYS" (page 63), check the connection between
the computer and the unit.
L The unit is not in FAX ONLY mode. Press {Fax Auto Answer} repeatedly to
turn ON the {Fax Auto Answer} light.
L If you want to set FAX ONLY mode:
– press {Fax Auto Answer} repeatedly to turn ON the {Fax Auto
Answer} light.
L If you want to set TEL mode:
– press {Fax Auto Answer} repeatedly to turn OFF the {Fax Auto
Answer} light.
L The Distinctive Ring of feature #430 is activated (page 55).
L You must set remote fax activation to ON (feature #434 on page 62)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #434 on page
62).
For assistance, please visit http://www.panasonic.com/help
11. Help
89