Warranty - A.O. Smith AO-WH-SOFT-350C Owner's Manual

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LIMITED
Who is covered:
A. O. Smith and its suppliers, (herein collectively
referred to as "Manufacturer") warrants to the
original owner who purchased and installed the
system (hereinafter "Owner").
What is covered:
This Limited Warranty covers defects in
materials or workmanship in manufacturing
of your A. O. Smith system, excluding media,
and except as provided below. The water
softener is warranted only when it is installed,
operated and maintained in accordance with the
instructions accompanying the water softener
found on aosmithatlowes.com.
For how long:
This Limited Warranty runs for three (3) years
from the date of purchase by a consumer for
mechanical and electronic parts and ten (10)
years from the date of purchase by a consumer
for the media tank and brine cabinet ("Warranty
Period"). No Warranty coverage will be provided
if the claimant is unable to provide proof of
purchase from an authorized A. O. Smith reseller.
What is not covered:
THE LIMITED WARRANTY STATED HEREIN IS IN
LIEU OF ANY AND ALL WARRANTIES, EXPRESS
OR IMPLIED (WHETHER WRITTEN OR ORAL),
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
This Warranty does not cover damage caused
by improper installation, maintenance, or
operation. System must be installed, maintained
and operated consistent with instructions
provided in the manual and all applicable
plumbing and electrical codes and regulations. It
also does not cover the following:
• Incidental or consequential damages.
• Clogging.
• Damage from use of non-potable water
supplies.
• Labor costs to install or replace the system or
filters or shipping and handling charges of any
replacement part.
• Damage caused by fire, flood, freezing or acts
of God.
A. O. Smith Corporation 11270 West Park Place P.O. Box 245008 | Milwaukee, WI 53224 | 855.424.9892

WARRANTY

Y E A R
• Damage caused to the product by not using
genuine A. O. Smith parts.
• Media is not warranted and A. O. Smith does
not warrant any water treatment capabilities
beyond those specifically represented. Water
containing sand, bacterial iron, algae, sulfur,
tannins, organic matter, or other unusual
substances should be treated to remove these
substances before they enter this product.
What A. O. Smith will do:
We will replace the defective part of the covered
product, or if necessary, the product with
installation instructions for use by a licensed
plumber.
MANUFACTURER SHALL NOT BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR
CONTINGENT DAMAGES OR EXPENSES, ARISING,
DIRECTLY OR INDIRECTLY, FROM ANY DEFECT
IN THE WATER SOFTENER OR THE USE OF THE
WATER SOFTENER.
How to get service:
To receive service under this Warranty, you must
contact A. O. Smith at 1-877-333-7108 within
the Warranty Period to describe the problem
to a customer service representative who will
verify that the product is under Warranty and
determine whether a part or the system will be
replaced and whether you must send back the
unit. You will be required to provide proof of
purchase from an authorized A. O. Smith reseller
and proof of proper installation.
Warranty registration:
Warranty registration is not required for
coverage under the A. O. Smith Limited
Warranty. If you purchased from a retailer or an
authorized reseller, please complete the online
Warranty registration form at
www.aosmithatlowes.com/register. Proof of
purchase from an A. O. Smith authorized dealer
is required. Once registered online, we will have
a record of your purchase.
How state law applies:
This Warranty gives you specific rights and you
may have other rights which vary from state to
state. Some states do not allow the exclusion
or limitation of incidental or consequential
damages, so the above limitation or exclusion
may not apply to you.