Warranty - A.O. Smith AO-WH-SOFT-350 Owner's Manual

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LIMITED
Y E A R
What is covered:
This Warranty covers defects in materials
or workmanship in manufacturing of your
A. O. Smith system, excluding media, and
except as provided below.
For how long:
This warranty runs for three (3) years
from the date of purchase by a consumer
for mechanical and electronic parts and
ten (10) years from the date of purchase
by a consumer for the media tank and
brine cabinet ("Warranty Period").
What is not covered:
This warranty does not cover damage
caused by improper installation,
maintenance, or operation. System must
be installed, maintained and operated
consistent with instructions provided in
the manual and all applicable plumbing
and electrical codes and regulations. It
also does not cover the following:
• Incidental or consequential damages
caused by a failure of the product.
• Clogging.
• Damage from use of non-potable
water supplies.
• Labor costs to install or replace
the system or filters.
• Damage caused by fire, flood, freezing
or acts of God.
• This warranty is voided if the product
is used with parts that are not genuine
A. O. Smith parts.
• Media is not warranted and A. O. Smith
does not warrant any water treatment
capabilities beyond those specifically
represented. Water containing sand,
bacterial iron, algae, sulfur, tannins,
organic matter, or other unusual
substances should be treated to
remove these substances before
they enter this product.
A. O. Smith Corporation P.O. Box 1597 | Johnson City, TN 37605-1597 | 877.333.7108

WARRANTY

What A. O. Smith will do:
We will replace the defective part of
the covered product, or if necessary, the
product with installation instructions for
use by a licensed plumber.
How to get service:
To receive service under this
Warranty, you must contact
A. O. Smith at 1-855-424-9892 or
aosmithatlowes.com/contactus
within the Warranty Period to
describe the problem to a customer
service representative who will verify
that the product is under warranty and
determine whether a part or the system
will be replaced and whether you must
send back the defective part at our cost.
If you are to send back the part or system,
we will send you a return shipping label.
You will be required to provide a proof
of purchase (unless you purchased direct
from us or have sent us a Warranty Card).
We will send you the replacement part.
You are required to pay shipping.
How state law applies:
This warranty gives you specific rights
and you may have other rights which
vary from state to state.
Some states do not allow the exclusion
or limitation of implied warranties or
incidental or consequential damages, so
the above limitation or exclusion may not
apply to you.
Warranty card:
Warranty registration
is not required for coverage under
the A. O. Smith Limited Warranty.
If you purchased from a retailer or
dealer, please complete the online
warranty registration form at
asomithatlowes.com/register.
Once registered online, we will have
a record of your purchase and you will
not be required to produce a proof of
purchase for a warranty claim.