Table of Contents
Advertisement
4
TROUBLESHOOTING
WHEN INSTALLATION WAS NOT
SUCCESSFUL
This section provides solutions to possible installation problems. See the following table of contents to locate the
appropriate page for your question or problem.
• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
• The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
• The plug and play screen does not appear (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . 39
• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 39
Problem
The software cannot
be installed.
The machine is not
detected (when
connected to a
network).
38
Point to check
Is there sufficient free space on your
hard drive?
Are you using an operating system that
is not supported?
Is the IP address of the machine
configured?
Is your computer connected to the same
network as the machine?
Solution
Delete any unneeded files and applications to increase
free space on your hard drive.
Make sure that the software can run on your operating
system.
If the IP address of the machine is not configured, the
machine will not be detected. Make sure that the IP
address is configured correctly in "Network Settings" in
the machine's system settings (administrator).
➞ System Settings (Administrator) > "Network Settings"
Windows:
If the machine and your computer are not connected
to the same local area network, the machine will not
be detected. If the two are connected to different
sub-networks, click the [Specify condition] button and
enter the machine's name (host name) or IP address
to search for the machine.
Macintosh:
If multiple AppleTalk zones exist, select the zone to
which the machine is connected from the menu.
Advertisement
Table of Contents
