Epson SureColor T3170x User Manual
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Epson SureColor T3170x User Manual

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  • Page 1 ® ® Epson SureColor T3170x User's Guide...

  • Page 3: Table Of Contents

    Contents SureColor T3170x User's Guide ......................... 9 Introduction to Your Printer........................10 Printer Features ..........................10 Optional Equipment and Replacement Parts................. 11 Notations Used in the Documentation ....................11 Printer Part Locations......................... 11 Product Parts - Front ........................12 Product Parts - Top/Inside ......................13 Product Parts - Rear ........................
  • Page 4 Removing Paper from the Auto Sheet Feeder ................64 Creating Custom Paper Configurations....................67 Selecting Custom Paper Configurations..................67 Compatible Epson Papers........................68 Paper or Media Type Settings - Printing Software................69 Selecting the Paper Settings for Each Source - Control Panel ............70 Paper Type Settings - Control Panel .....................
  • Page 5 Checking Print Status - Windows ....................91 Saving, Sharing, and Customizing the Printer Settings ..............91 Saving and Sharing Print Settings - Windows ................91 Editing Print Setting Displays - Windows .................. 93 Selecting Default Print Settings - Windows..................94 Changing the Language of the Printer Software Screens..............
  • Page 6 Checking Ink and Maintenance Box Levels - Windows ............... 134 Checking Ink and Maintenance Box Levels - Mac ............... 135 Disabling Special Offers with Windows ..................137 Purchase Epson Ink and Maintenance Box..................138 Ink Bottle and Maintenance Box Part Numbers ................138 Refilling the Ink Tanks ........................138 Replacing the Maintenance Box.......................
  • Page 7 Product Status Messages ........................ 174 Resetting Control Panel Defaults ..................... 174 Solving Printer Problems........................176 Printer Does Not Turn On ......................176 LCD Screen Shuts Off ......................... 176 Solving Network Problems ....................... 176 Product Cannot Connect to a Wireless Router or Access Point ..........177 Network Software Cannot Find Product on a Network..............
  • Page 8 FCC Compliance Statement......................207 Binding Arbitration and Class Waiver ....................208 Trademarks ............................211 Copyright Notice..........................212 A Note Concerning Responsible Use of Copyrighted Materials........... 212 Default Delay Times for Power Management for Epson Products ..........213 Copyright Attribution ........................213...

  • Page 9: Surecolor T3170X User's Guide

    SureColor T3170x User's Guide Welcome to the SureColor T3170x User's Guide. For a printable PDF copy of this guide, click here.

  • Page 10: Introduction To Your Printer

    Printer Part Locations Using the Control Panel Assembling the Optional Printer Stand and Paper Basket Printer Features The Epson SureColor T3170x printer includes these special features: High productivity • 140-ml ink bottles with T49H ink • HP-GL2 support for CAD software Reliability •...

  • Page 11: Optional Equipment And Replacement Parts

    (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Option or part Part number Printer stand and paper basket...

  • Page 12: Product Parts - Front

    Product Parts - Front Control panel Cutter cover Optional paper basket and stand Casters (included with optional stand) Output tray Edge guides Auto sheet feeder...

  • Page 13: Product Parts - Top/Inside

    Cut sheet cover Front cover Parent topic: Printer Part Locations Product Parts - Top/Inside Roll paper cover Paper feeder Ink tanks Ink tank cover Ink tank caps...

  • Page 14: Product Parts - Rear

    Transportation cap Roll paper spindle 2-inch core paper stop (left side is removeable) Roll paper spindle holders Parent topic: Printer Part Locations Product Parts - Rear Maintenance box cover Maintenance box AC inlet...

  • Page 15: Control Panel Parts

    Ethernet LAN port Status light Data light OPTION port (not available for this product) USB port Air vents Caution: Do not block the air vents shown above. Parent topic: Printer Part Locations Control Panel Parts home button power light power button LCD touchscreen...
  • Page 16 LCD Screen Display Status messages Roll paper information When roll paper is not loaded, - - - is displayed. Information icon (displays notifications or warnings) Paper Setting menu Printer Status menu Settings menu...

  • Page 17: Using The Control Panel

    Network connection settings : No Ethernet connection or Ethernet/Wi-Fi connection is not set up : Ethernet connection established : Wi-Fi is disabled : Wi-Fi network error or the product is searching for a connection : Wi-Fi connection established; the number of bars indicates signal strength : Wi-Fi Direct is disabled : Wi-Fi Direct connection established Supply status (displays remaining maintenance box level)

  • Page 18: Selecting The Date And Time

    You see this screen: 3. Select a language. 4. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.

  • Page 19: Setting A Password And Locking The Control Panel

    You see this screen: 3. Select Date/Time. 4. Select the date format you want to use. 5. Use the on-screen keyboard to enter the current date and select OK. 6. Select the time format you want to use. 7. Use the on-screen keyboard to enter the current time and select OK. 8.
  • Page 20 Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Security Settings > Admin Settings.

  • Page 21: Assembling The Optional Printer Stand And Paper Basket

    Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel Assembling the Optional Printer Stand and Paper Basket Follow these instructions to assemble the optional printer stand and paper basket. Before you begin, make sure you have enough space to set up the printer as shown here.
  • Page 22 Make sure you have all of these items for assembly: Left mounting bracket Right mounting bracket Support brace Left leg Right leg Paper basket bar Left leg base (square hole faces front) Right leg base (square hole faces front)
  • Page 23 Allen wrench Paper basket rod Left paper basket support rod Right paper basket support rod Screws (28) Screw holders (4) 1. Attach the support brace to the left leg base and the right leg base. 2. Use the Allen wrench to insert 8 screws (four on each side) into the holes on the support brace and leg bases as shown.
  • Page 24 3. Attach the legs to the bases. 4. Insert 8 screws (4 on each side) into the holes in the legs.
  • Page 25 5. Push in the cloth on the paper basket bar so it does not get caught between the bar and the legs, and attach the bar to the legs as shown. Note: Make sure the L and R stickers on the paper basket bar are correctly oriented with the L and R stickers on the leg bases.
  • Page 26 6. Insert 4 screws (2 on each side) into the holes on the paper basket bar to secure it to the legs. 7. Make sure the L and R stickers on the mounting brackets are correctly oriented with the left and right legs and attach them as shown.
  • Page 27 8. Insert 4 screws into 4 screw holders (2 on each side) and insert them into the holes on the legs to secure the mounting brackets. 9. Slide the paper basket rod into the pocket on the end of the paper basket cloth.
  • Page 28 10. Insert the top of the paper basket support rods through the loops on the paper basket cloth and attach them to the paper basket rods. 11. Insert the ends of the paper basket support rods into the holes on the leg bases.
  • Page 29 12. Close the paper basket as shown. 13. On the back of the paper basket and stand, attach the loops on the paper basket cloth to the hooks on the leg bases as shown.
  • Page 30 14. On the front of the stand, lock the casters. 15. Have at least two people lift the printer using the handholds as shown. Caution: Do not hold the printer by the output tray. You may damage it.
  • Page 31 16. Align the notches on the printer with the notches on the back of the stand as shown and place the printer on the stand. 17. Insert 4 screws (2 on each side) into the bottom of the mounting brackets to secure the printer to the stand.

  • Page 32: Wi-Fi Or Wired Networking

    Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...

  • Page 33: Wi-Fi Infrastructure Mode Setup

    The wireless router or access point can be connected to your computer over a wireless or wired network. Note: You cannot connect to a wired and wireless network at the same time. Epson product Wireless router or access point Computer with a wireless interface...

  • Page 34: Selecting Wireless Network Settings From The Control Panel

    To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
  • Page 35 LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website.

  • Page 36: Wi-Fi Direct Mode Setup

    You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. Epson product Computer with a wireless interface Other wireless device...
  • Page 37 Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: 3. Select Wi-Fi Direct > Start Setup > Start Setup. You see a screen like this:...

  • Page 38: Wi-Fi Protected Setup (Wps)

    LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon on the LCD screen, you may have selected the wrong network name or entered the password incorrectly.

  • Page 39: Printing A Network Status Sheet

    LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon, repeat these steps to try again.

  • Page 40: Printing A Network Connection Report

    You see a screen like this: 3. Select Print Status Sheet > Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network.
  • Page 41 You see a screen like this: 4. Select Network Settings. 5. Select Connection Check. 6. Select Print Check Report. 7. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking...

  • Page 42: Network Connection Report Codes And Messages

    Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
  • Page 43 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
  • Page 44 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
  • Page 45 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
  • Page 46 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.

  • Page 47: Changing Or Updating Network Connections

    Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.

  • Page 48: Changing A Usb Connection To A Wi-Fi Connection

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...

  • Page 49: Connecting To A New Wi-Fi Router

    1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...

  • Page 50: Disabling Wi-Fi Features

    Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password.

  • Page 51: Media Handling

    See these sections to load and handle media on your product. Roll Paper Handling Cut Sheet Handling Creating Custom Paper Configurations Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Roll Paper Handling See these sections to load, cut, and remove roll paper in your product.
  • Page 52 3. Open the cut sheet cover. 4. Release the central lock and open the roll paper cover. 5. Remove the spindle. 6. Remove the transparent paper stop from the spindle.
  • Page 53 7. Insert the spindle into the roll paper core as shown, with the leading edge of the roll paper facing towards you. 8. Push the fixed paper stop against the roll paper until there is no gap between the paper stop and the roll paper.
  • Page 54 13. Select the paper type you loaded on the LCD screen and set the remaining amount, if necessary. If you installed the optional stand and paper basket, make sure the paper basket is open to catch printouts. Parent topic: Roll Paper Handling Related references Compatible Epson Papers Roll Paper Options - Windows...

  • Page 55: Cutting Roll Paper

    Paper Specifications Related tasks Removing Roll Paper Selecting Advanced Settings - Mac Cutting Roll Paper The printer has a built-in cutter that can automatically cut most paper types. When Auto Cut is turned on, paper is automatically cut after each page prints, or if the roll paper leading edge is not straight. To switch between automatic or manual cutting methods, adjust the Auto Cut settings in the printer driver.

  • Page 56: Removing Roll Paper

    3. From the roll paper information area, select Feed/Cut Paper. 4. To move the paper into a cutting position, press and hold Forward or Backward until the position at which you want to cut appears at the dotted line as shown. 5.
  • Page 57 2. Release the central lock and open the roll paper cover. 3. Select Remove on the LCD screen. The roll paper rewinds automatically. Note: Make sure the roll paper is rewound completely before removing it from the printer. 4. Hold both ends of the spindle and lift it up from the spindle holder. 5.

  • Page 58: Cut Sheet Handling

    7. Place the roll paper in its original package. Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints. Do not store roll paper in dusty areas.

  • Page 59: Loading Single Cut Sheets

    Parent topic: Media Handling Loading Single Cut Sheets You can print on a variety of cut sheet paper types and sizes up to 24 inches (61 cm) wide and 0.1 inch (0.27 mm) thick. You can load and print on one sheet at a time. Before printing on cut sheets, remove any loaded roll paper, close the auto sheet feeder, and remove the output tray.

  • Page 60: Loading Paper In The Auto Sheet Feeder

    Parent topic: Cut Sheet Handling Related references Compatible Epson Papers Paper Specifications Loading Paper in the Auto Sheet Feeder You can load up to 50 sheets of plain paper up to 0.1 inch (0.27 mm) thick in the auto sheet feeder in the following sizes: A3 (11.7 ×...
  • Page 61 Note: Roll paper can remain loaded when using the auto sheet feeder. Switch between paper sources in the printer driver. 1. Attach the output tray by inserting its hooks into the holes in the front of the printer. 2. Make sure Load paper or Ready is displayed on the home screen. 3.
  • Page 62 4. Tilt back the auto sheet feeder, then pull up and tilt back the paper support extensions all the way.
  • Page 63 5. Slide the edge guides outward. 6. Load paper, printable side up, in portrait orientation into the auto sheet feeder.

  • Page 64: Removing Paper From The Auto Sheet Feeder

    8. Select the paper type and size you loaded on the LCD screen. Parent topic: Cut Sheet Handling Related references Compatible Epson Papers Paper Specifications Removing Paper from the Auto Sheet Feeder Remove paper from the auto sheet feeder when you finish printing.
  • Page 65 1. Slide out the edge guides and remove the paper from the auto sheet feeder.
  • Page 66 2. Fold down and push in the paper support extensions and close the auto sheet feeder. 3. Close the cut sheet cover. 4. Pull off the output tray. Note: Remove the output tray when printing on roll paper or cut sheets so the paper can eject smoothly.

  • Page 67: Creating Custom Paper Configurations

    Cut Sheet Handling Creating Custom Paper Configurations You can create and store up to 10 custom paper configurations for use if printing on non-Epson paper or paper that is not supported by the Epson printer driver. 1. Load the type of paper that you want to configure in the printer.

  • Page 68: Compatible Epson Papers

    (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Note: For the most updated list of supported Epson papers, visit proimaging.epson.com...

  • Page 69: Paper Or Media Type Settings - Printing Software

    Epson Doubleweight Matte Paper Doubleweight Matte Paper Epson Premium Presentation Paper Matte Enhanced Matte Paper Archival Matte Paper Epson High Quality Ink Jet Paper Photo Quality Inkjet Paper Coated paper (generic) Coated Paper (Generic) Epson Premium Glossy Photo Paper (170)

  • Page 70: Selecting The Paper Settings For Each Source - Control Panel

    For this paper Select this Paper Type or Media Type setting Tracing paper/vellum paper Tracing Paper Tracing Paper <Low Duty> Matte Film Enhanced Adhesive Synthetic Paper Enhanced Adhesive Synthetic Paper Enhanced Low Adhesive Synthetic Paper Polyester banner (generic) Heavy Weight Polyester Banner Note: The settings listed here are available only when printing from your computer;...

  • Page 71: Paper Type Settings - Control Panel

    Select a Paper Type setting that matches the paper you loaded. If you do not see your paper type listed, select Others in the menu. Paper type loaded Paper Type setting Plain paper 16 to 20 lb (60 to 75 g/m Plain Paper Coated paper (generic) Coated Paper (Generic) Epson Doubleweight Matte Paper Doubleweight Matte...
  • Page 72 Paper type loaded Paper Type setting Epson Premium Photo Paper Glossy Premium Glossy Sheet Photo Paper Epson Premium Presentation Paper Matte Matte Paper Tracing paper/vellum paper Polyester banner (generic) Heavyweight Polyester Enhanced Adhesive Synthetic Paper Enhanced Adhesive Syn. Enhanced Low Adh. Syn.

  • Page 73: Printing From A Computer

    You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 74 1. Open a document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3.
  • Page 75 6. If you want your printout to be a different size than the selected document size, select the Output Size setting. Note: If you select Fit to Output Size, you can select a different output size. If you select Same as Paper Size, the Document Size and Output Size settings are the same.

  • Page 76: Document Size Options - Windows

    12. To see a preview of how your document will print, select Print Preview. (The preview appears after you click Print but before printing starts.) 13. To layout multiple print data or images for printing all at once, select Layout Manager. Document Size Options - Windows Paper Source Options - Windows Print Mode Options - Windows...

  • Page 77: Print Mode Options - Windows

    Color Mode Options - Windows You can adjust the Color Mode setting to fine-tune the colors in your printout or turn off color management in your printer software. EPSON Standard (sRGB) Optimizes the sRGB space and corrects the color. Business Graphics Performs color correction to optimize your images based on the sRGB space.

  • Page 78: Level Options - Windows

    Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is required if color management is turned off. Click Settings to open the Color Controls window, where you can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.
  • Page 79 Quality Select to prioritize print quality over print speed. Max Quality Select to use the maximum print quality; print speed may be slower. Quality Options Select print speed or print quality levels using a slider. Parent topic: Selecting Basic Print Settings - Windows...

  • Page 80: Using Layout Manager - Windows

    Using Layout Manager - Windows Layout Manager lets you include multiple pieces of print data created in different applications onto one sheet of paper for printing.
  • Page 81 You can also place the same print data multiple times as shown here.
  • Page 82 You can place print data in different sizes and orientations to maximize media usage, as shown here.
  • Page 83 You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application. 3. Select the Layout Manager checkbox on the Printer Settings tab. 4.
  • Page 84 6. Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data. The pages are added to the Layout Manager screen. 7. Do the following to arrange objects on the Layout Manager screen: • Drag pages to move and resize them. •...

  • Page 85: Selecting Print Layout Options - Windows

    Selecting Print Layout Options - Windows You can select a variety of layout options for your document on the Layout tab. • To select multiple copies and their print order, select the Copies, Collate, and Reverse Order options. • To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Page Layout checkbox and select the option you want.
  • Page 86 Note: Available options depend on the Paper Source setting. Folded Double-Side Prints two consecutive pages on one sheet of paper. The second page is flipped and printed next to the first page, allowing the sheet to be folded to make a 2-sided document. Click Settings to select a binding edge option and set margins.

  • Page 87: Selecting Advanced Settings - Windows

    Selecting Advanced Settings - Windows You can select advanced printing settings on the Advanced tab. • To control how roll paper is cut after printing, select an Auto Cut option. Select other roll paper options as necessary. • To print on cut sheet paper with 14 mm margins above and below your print, select Vertical Centering.

  • Page 88: Roll Paper Options - Windows

    Parent topic: Printing with Windows Roll Paper Options - Windows Select any of the available roll paper options. Note: Some settings may not be available, depending on the Roll Paper Option you selected for your paper size. Auto Cut • Off: Select this option to cut your prints manually. •...

  • Page 89: Selecting Additional Settings - Windows

    • Click Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Click Epson Status Monitor 3 to check the printer's status. • Click Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen, or add a shortcut to the utility in the Windows taskbar.

  • Page 90: Printing Your Document - Windows

    • Click Menu Arrangement to arrange the Select Setting, Media Type, and Paper Size options by frequency of use. • Click Export or Import to save the print settings to a file or import them from a file. This is useful when you want to select the same print settings on multiple computers.

  • Page 91: Checking Print Status - Windows

    2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status.
  • Page 92 1. Make sure the selected settings on the Printer Settings, Layout, and Advanced tabs are set to what you want to save. 2. Under the Select Setting dropdown menu, select Custom Settings. You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save.

  • Page 93: Editing Print Setting Displays - Windows

    Parent topic: Saving, Sharing, and Customizing the Printer Settings Related tasks Selecting Basic Print Settings - Windows Printing Your Document - Windows Editing Print Setting Displays - Windows You can arrange the displayed print settings so you can easily select the settings you use most often. 1.

  • Page 94: Selecting Default Print Settings - Windows

    3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. •...

  • Page 95: Changing The Language Of The Printer Software Screens

    You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
  • Page 96 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2. Select Printer Settings. You see the printer settings window. 3. Click the Utility tab. You see these options: 4.

  • Page 97: Changing Automatic Update Options

    Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.

  • Page 98: Selecting Basic Print Settings - Mac

    Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac Selecting Advanced Settings - Mac...
  • Page 99 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 100 6. Select the size of the paper you loaded as the Paper Size setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. 7. Choose portrait or landscape as the Orientation setting. 8.
  • Page 101 10. If you want your printout to be a different size than the displayed Paper Size setting, select the Output Size setting in the dropdown menu. Note: Select Specify Size to set a user-defined output size. 11. Select the Paper Source setting that matches the paper feeding method you are using.. Note: If you select Roll Paper, select the width of the roll as the Roll Paper Width setting.

  • Page 102: Paper Size Options - Mac

    16. To see a preview of how your document will print, select Print Preview. (The preview appears after you click Print but before printing starts.) Paper Size Options - Mac Paper Source Options - Mac Print Mode Options - Mac Color Mode Options - Mac Level Options - Mac Parent topic:...

  • Page 103: Print Mode Options - Mac

    Color Mode Options - Mac You can adjust the Color Mode setting to fine-tune the colors in your printout or turn off color management in your printer software. EPSON Standard (sRGB) Optimizes the sRGB space and corrects the color. Business Graphics Performs color correction to optimize your images based on the sRGB space.

  • Page 104: Level Options - Mac

    Note: An ICC profile is required if color management is turned off. Click Settings to open the Color Controls window, where you can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose from two Gamma settings, and use either a color circle or slide bar to adjust color.

  • Page 105: Selecting Print Layout Options - Mac

    Max Quality Select to use the maximum print quality; print speed may be slower. Parent topic: Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac You can select a variety of layout options by selecting Layout from the pop-up menu on the print window.
  • Page 106 You see this window: Note: Some settings may not be available, depending on the selected paper source and the Roll Paper option you selected for your paper size. 2. Select one of the following Auto Cut settings: • Off: Select this option to cut your prints manually. •...

  • Page 107: Managing Color - Mac

    • When Auto Cut is enabled, select the Save Roll Paper checkbox to have the printer cut the roll paper at the end of the image as positioned on the page. 4. If you want to adjust color density, click Settings, adjust the Black and Color settings, and click OK. Parent topic: Printing on a Mac Managing Color - Mac...

  • Page 108: Color Matching Options - Mac

    You can select from these settings on the Color Matching menu. ColorSync Prints using standard color profiles for your product and paper to help match image colors. EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. Parent topic:...

  • Page 109: Printing Preferences - Mac

    1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Options. You see a screen like this: 4.

  • Page 110: Printing Your Document Or Photo - Mac

    Maintenance Call Notification Alerts you if the maintenance box is nearing capacity or needs to be replaced. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer.

  • Page 111: Checking Print Status - Mac

    Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1.

  • Page 112: Printing Cad Drawings

    You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold.
  • Page 113 Note: If lines in your drawing are not printed properly, print the drawing using HP-GL/2 or HP RTL mode using the product control panel. 1. Open the file you want to print in your CAD software. 2. Click Plot and select your product as the printer. 3.

  • Page 114: Printing Cad Drawings In Hp-Gl/2 Or Hp Rtl Mode

    10. Start printing your drawing from the CAD software. Parent topic: Printing CAD Drawings Printing CAD Drawings in HP-GL/2 or HP RTL Mode You can change settings in your product's control panel to print CAD drawings using HP-GL/2 or HP RTL mode.
  • Page 115 You see this screen: 7. Change the settings as necessary. 8. Select the left arrow to return to the previous screen. 9. Select Printing Language. • If you are printing over USB, select USB and change the Printing Language setting to HP-GL/2. •...

  • Page 116: Using The Control Panel Menus

    Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Setting Menu Basic Settings Menu Printer Settings Menu Network Settings Menu System Administration Settings Menu Maintenance Menu Printer Status/Print Menu Accessing the Printer's Menus...

  • Page 117: Paper Setting Menu

    4. Press the up or down arrow to move through the settings, or swipe up or down on the LCD screen. 5. To select a setting, select OK any time the OK option is displayed. You can also select a setting to toggle it on or off.
  • Page 118 Advanced Media Setting menu (in the Roll Paper menu) Setting Options Description Platen Gap Adjusts the distance between the print head and the paper; displayed when Custom Paper is selected as the Paper Type setting Top/Bottom Margins Standard The Standard margins are as follows for the top and bottom: Top 3 mm/Bottom 3 •...

  • Page 119: Basic Settings Menu

    Setting Options Description Change Paper Type/Paper Paper Type Select Plain Paper, Coated Paper (Generic), Size or Premium Glossy Sheet. Select Others to choose another paper type. Paper Size Select a paper size or select User-Defined if your desired size is not listed Cut Sheet (1 sheet) menu Setting Options...
  • Page 120 Setting Options Description LCD Brightness 1 to 9 Adjusts LCD screen brightness Sound Mute Select On to mute control panel sounds Normal Mode Button Press: Adjusts the volume of control panel sounds Error Notice: Adjusts the volume of error notifications Sound Type: Adjusts the type of control panel sounds Sleep Timer...

  • Page 121: Printer Settings Menu

    Related tasks Changing the LCD Screen Language Selecting the Date and Time Printer Settings Menu Select Settings > General Settings > Printer Settings to customize paper and printing options. Setting Options Description Paper Source Settings Various options See the Paper Source Settings table below Custom Paper Setting 1 to 10 See the Custom Paper Setting table below...
  • Page 122 * The Printing Language and Universal Print Settings menus can be locked by an administrator. If you cannot access or change these settings, contact your administrator for assistance. Paper Source Settings Setting Options Description Error Notice Paper Size Notice Select On to display an error message when the output size or paper type settings are Paper Type Notice different between the driver and printer...
  • Page 123 Setting Options Description Advanced Media Setting Platen Gap Select a larger value if print results are smudged by print head strikes Top/Bottom Margins The Standard margins are as follows for the top and bottom: • CAD/line drawings: 3 mm • Other: 30 mm Select a different value as necessary.
  • Page 124 Setting Options Description Quality Standard Select the print quality Speed Fine Super Fine Color Mode Color Select the color you want for printing Black/White Page Margins option Clip By Margins Adds the value selected for the page margin inside the hard clip area of the PS command of the data, or the size selected for the base output size Oversize...
  • Page 125 (the default setting) is selected, available 300 dpi resolutions depend on the selected paper type 600 dpi 1200 dpi Color Mode (Common) EPSON Standard Optimize the sRGB space and correct the (sRGB) color Business Graphics Perform color correction to optimize your...
  • Page 126 MC command of the data Select to move lines to be printed later to the front at intersections Color Mode (HP-GL/2) EPSON Standard Optimize the sRGB space and correct the (sRGB) color Business Graphics...

  • Page 127: Network Settings Menu

    Selecting the Paper Settings for Each Source - Control Panel Printing CAD Drawings in HP-GL/2 or HP RTL Mode Network Settings Menu Select Settings > General Settings > Network Settings to configure your printer's network settings. Setting Options Description Wi-Fi Setup Router See the link below for more information Wi-Fi Direct...
  • Page 128 Firmware Update Update Select Start Checking to access the Epson website and search for a firmware update. The printer must be connected to the internet. Follow the prompts to update the firmware, which can take up to 5 minutes.

  • Page 129: Maintenance Menu

    Maintenance Menu Select Settings > Maintenance to run nozzle checks, cleaning cycles, and other maintenance operations. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Description Print Quality Adjustment Perform when there are streaks in printouts, ruled lines are duplicated, or text is blurred Print Head Nozzle Check Prints a nozzle check pattern so you can check for clogged...

  • Page 130: Printer Status/Print Menu

    Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Adjusting Print Quality Using the Product Control Panel Flushing the Ink Tubes Printer Status/Print Menu Select Settings > Printer Status/Print to view current printer and network settings. Setting Options Description...

  • Page 131: Refilling Ink

    Continued use of the product when the ink level is below the lower line on a tank could damage the product. Ink Safety Precautions Check Ink and Maintenance Box Levels Purchase Epson Ink and Maintenance Box Refilling the Ink Tanks Replacing the Maintenance Box Ink Safety Precautions Note: The product has a low ink alert system.
  • Page 132 Ink Refilling Precautions • Use ink bottles with the correct part number for this product. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. • This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled with ink.

  • Page 133: Check Ink And Maintenance Box Levels

    Check Ink and Maintenance Box Levels To confirm the actual ink remaining, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks. Your product software displays a message when an ink tank is low or needs to be refilled. Your product software displays a message and your product also displays a message on the LCD screen when the maintenance box is almost full or needs to be replaced.

  • Page 134: Checking Maintenance Box Status On The Lcd Screen

    Checking Maintenance Box Status on the LCD Screen You can check the status of the maintenance box from the product control panel. If the icon appears, you need to replace the maintenance box soon. 1. Press the home button, if necessary. 2.

  • Page 135: Checking Ink And Maintenance Box Levels - Mac

    1. To check your ink and maintenance box levels, access the Windows Desktop and double-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and double- click You see a window like this: 2.
  • Page 136 Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Refill any ink tank or replace the maintenance box as needed.

  • Page 137: Disabling Special Offers With Windows

    Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .

  • Page 138: Purchase Epson Ink And Maintenance Box

    Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
  • Page 139 Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.
  • Page 140 4. Gently shake the ink bottle in its package for about 5 seconds. 5. Unpack the ink bottle. 6. Hold the ink bottle upright and slowly turn the bottle cap to remove it.
  • Page 141 Caution: Do not squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist.
  • Page 142 9. When the ink tank is full, remove the ink bottle. Note: If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use. 10. Securely close the ink tank cap so it lays flat. 11.

  • Page 143: Replacing The Maintenance Box

    13. Follow the on-screen instructions to reset the ink level for the colors you refilled. Parent topic: Refilling Ink Replacing the Maintenance Box Replace the maintenance box when a message is displayed on the LCD screen telling you that the maintenance box is near or at the end of its service life.
  • Page 144 4. Align the groove on the maintenance box with the rails inside the product and insert it fully. 5. Place the used maintenance box in the bag supplied with the new box and seal the bag. Note: Dispose of the used maintenance box carefully. 6.

  • Page 145: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Powerful Cleaning or flush the ink tubes.

  • Page 146: Checking The Nozzles Using The Product Control Panel

    Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure roll paper or cut sheet paper is loaded in the printer. 2. Press the home button, if necessary. 3.

  • Page 147: Checking The Nozzles Using A Computer Utility

    5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. Do one of the following: • If there are no gaps in the pattern, select the icon. •...
  • Page 148 2. Do one of the following: • Windows: Access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar, or click the up arrow and click • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers &...

  • Page 149: Print Head Cleaning

    5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps in the pattern, click Finish. If there are gaps or the pattern is faint, click Clean. If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.

  • Page 150: Cleaning The Print Head Using The Product Control Panel

    Cleaning the Print Head Using a Computer Utility Using the Powerful Cleaning Utility Flushing the Ink Tubes Parent topic: Print Head Maintenance Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1.

  • Page 151: Cleaning The Print Head Using A Computer Utility

    6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.
  • Page 152 • In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 3. Select Head Cleaning. You see a window like this: 4.

  • Page 153: Using The Powerful Cleaning Utility

    6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning. Parent topic: Print Head Cleaning Related tasks Checking the Nozzles Using a Computer Utility...
  • Page 154 You see a screen like this: 4. Select Start to begin the cleaning cycle. When the cleaning cycle is finished, the power light stops flashing and a confirmation screen appears. Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage 5.

  • Page 155: Flushing The Ink Tubes

    6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged, you can flush the ink tubes.

  • Page 156: Adjusting Print Quality Using The Product Control Panel

    5. Print a nozzle check pattern and see if there are gaps in the lines. If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged, contact Epson for support. Parent topic:...
  • Page 157 You see a screen like this: 5. If you want to change the paper source that the adjustment pattern prints on, select Paper Source. Otherwise, select Start to print the adjustment pattern. The first set of adjustment patterns prints. Note: If you are printing on cut sheets in A2 (16.5 × 23.4 inches [420 × 594 mm]) size or larger, or on roll paper with Auto Cut turned off, do not remove or pull out the paper until the second set of alignment patterns prints.

  • Page 158: Cleaning The Auto Sheet Feeder

    Maintenance Menu Related tasks Loading Roll Paper Loading Single Cut Sheets Loading Paper in the Auto Sheet Feeder Cleaning the Auto Sheet Feeder If ink smears on a printout when printing from the auto sheet feeder (especially on glossy paper), you can clean the auto sheet feeder roller to remove excess ink.

  • Page 159: Cleaning The Roll Paper Feeder

    5. Check the ejected paper to see if it is clean. • If you see ink smears, press and hold Run Again. Repeat until there is no more ink on the ejected paper. • If there is no ink visible, select Done. Parent topic: Adjusting Print Quality Related tasks...

  • Page 160: Maintenance And Transportation

    Maintenance and Transportation See the instructions in these sections to maintain your printer for optimum results, or to move or transport your printer. Replacing the Cutter Before Moving or Transporting Your Product After Moving or Transporting Your Product Replacing the Cutter If you notice that your paper does not cut cleanly, you may need to replace the cutter.
  • Page 161 4. Use a Phillips-head screwdriver to loosen the screw holding the cutter in place and carefully remove the cutter. Place the cutter in a plastic bag and dispose of it properly. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
  • Page 162 5. Align the pins on the new cutter with the holes in the product and insert the cutter. Tighten the cutter screw securely. Note: Make sure the screw is tightened securely, otherwise the cut position may be slightly shifted or skewed.

  • Page 163: Before Moving Or Transporting Your Product

    Before you move your product short distances (such as between floors in the same building), prepare it as described here. If you are transporting your printer long distances, contact Epson for support. Note: After moving the printer, make sure you return the transportation cap to the printing position as described in the next section.
  • Page 164 2. Open the ink tank cover. 3. Open all of the ink tank caps. 4. Remove the transportation cap.
  • Page 165 5. Flip the transportation cap so the round ends face down.
  • Page 166 6. Insert the round ends of the transportation cap as shown.
  • Page 167 7. Securely close the ink tank caps so they all lay flat. 8. Close the ink tank cover. 9. Turn off the product. 10. Unplug the power cable. 11. Disconnect any connected cables. 12. Remove the output tray, if necessary. 13.

  • Page 168: After Moving Or Transporting Your Product

    After Moving or Transporting Your Product After Moving or Transporting Your Product After you move your product short distances (such as between floors in the same building), unpack it as described here. If you are transporting your printer long distances, contact Epson for support.
  • Page 169 Note: After moving the printer, make sure you return the transportation cap to the printing position as described here. You cannot print when the cap is in the transportation position. Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out.
  • Page 170 4. Remove the transportation cap. 5. Flip the transportation cap so the square ends face down.
  • Page 171 6. Insert the square ends of the transportation cap as shown.
  • Page 172 7. Securely close the ink tank caps so they all lay flat. 8. Close the ink tank cover. 9. Run a print head nozzle check and clean the print head, if necessary. Parent topic: Maintenance and Transportation Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Before Moving or Transporting Your Product...

  • Page 173: Solving Problems

    Solving Paper Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...

  • Page 174: Product Status Messages

    Turn off the printer, disconnect the power cable from the outlet and from the printer, and reconnect it. Turn on the printer again. If the message persists, Printer error. Turn the contact Epson for support and provide them with the displayed printer error power off and on again. code.
  • Page 175 Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Restore Default Settings. You see a screen like this: 3.

  • Page 176: Solving Printer Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

  • Page 177: Product Cannot Connect To A Wireless Router Or Access Point

    Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.

  • Page 178: Network Software Cannot Find Product On A Network

    • If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.

  • Page 179: Product Does Not Appear In Mac Printer Window

    4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode.

  • Page 180: Cannot Print Over A Network

    Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your product is turned on. • Make sure you install your product's network software as described in your product documentation. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.

  • Page 181: Wireless Network Connection Is Unstable On A Mac

    • Try connecting your product to a different port or a different router, access point, switch, or hub. • Try connecting with a different Ethernet cable. • Try printing to your product from another computer on the network. • If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the LCD screen, make sure your product software was installed correctly.

  • Page 182: Print Head Moves But Nothing Prints

    • Check the model and specifications of the interface cable to see if the cable is appropriate for your computer and printer. • If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your printer directly to your computer instead of the hub.

  • Page 183: Paper Feeding Problems

    Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first). • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick. •...

  • Page 184: Printout Quality Problems

    Printout Quality Problems If your printout does not cut cleanly or does not eject into the optional paper basket, try these solutions: • Replace the cutter. • Manually cut the paper after the image is printed. Make sure the Auto Cut setting is turned off on the control panel and in the printer driver.
  • Page 185 3. Cut the paper above the paper feed slot. 4. Close the roll paper cover and the cut sheet cover. 5. Remove the jammed paper from the front of the product. 6. Open the front cover.

  • Page 186: Cut Sheet Paper Jam Problems

    7. Remove any other jammed paper as necessary. Caution: Do not touch the print head. 8. Close the front cover. 9. Turn the printer off and on. 10. Cut the edge of the roll paper straight horizontally, and reload the roll paper. Note: Make sure to cut off any jagged or folded sections of paper.

  • Page 187: Solving Print Quality Problems

    2. Open the front cover. 3. Remove any other jammed paper as necessary. Caution: Do not touch the print head. 4. Close the front cover. 5. Turn the printer off and on. 6. Reload a cut sheet. Parent topic: Solving Paper Problems Related tasks Loading Single Cut Sheets Solving Print Quality Problems...

  • Page 188: Overall Print Quality Is Poor

    • Enable color management in the software application or in the printer driver. • If you are using non-Epson media, make sure you create a custom paper configuration for the media. • Check the quality setting that you selected in the printer driver. Using a faster printing method may decrease the overall print quality.

  • Page 189: Lines Are Misaligned

    • If the bottom edge is scuffed, try widening the bottom margin. • If ink is smeared on your prints, clean the rollers. Load blank paper and perform a paper guide cleaning. • If you are using non-Epson media, make sure you create a custom paper configuration for the media.

  • Page 190: Prints Are Not Positioned Properly

    • Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack the prints until the ink is completely dry. You can adjust the drying time in the Printer Settings menu.

  • Page 191: Uninstall Your Product Software

    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.

  • Page 192: Uninstalling Product Software - Mac

    Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.

  • Page 193: Where To Get Help

    You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 194: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 195: Mac System Requirements

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
  • Page 196 Thickness Plain paper: 0.005 to 0.01 inch (0.12 to 0.27 mm) Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Loading capacity Plain paper: 50 sheets...

  • Page 197: Printable Area Specifications

    Printable Area Specifications Roll paper Note: Margins may change depending on the Top/Bottom Margins setting that you select. The numbers below are the standard settings. Printable width: 8.27 to 24 inches (210 to 610 mm) Printable length: 11 to 708.67 inches (279.4 to 18000 mm) Left/right margin: 0.12 inch (3 mm) minimum Bottom margin: 0.12 to 1.77 inches (3 to 45 mm) Top margin: 0.12 to 1.18 inches (3 to 30 mm)
  • Page 198 Cut sheet (auto sheet feeder) Printable width: 8.27 to 11.69 inches (210 to 297 mm) Left/right/top/bottom margin: 0.12 inch (3 mm) Printable length: 10.98 to 16.54 inches (279 to 420 mm) Cut sheet (1 sheet) Printable width: 8.27 to 24 inches (210 to 610 mm)

  • Page 199: Ink Specifications

    Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.

  • Page 200: Electrical Specifications

    Height 9.65 inches (245 mm) Width 38.19 inches (970 mm) Depth 22.72 inches (577 mm) Weight 63.93 lb (29 kg) (without ink) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50/60 Hz Rated current 1.4 A Power consumption...

  • Page 201: Interface Specifications

    Humidity Operating: 20 to 80% RH (non-condensing) Operating (recommended): 40 to 60% RH Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type SuperSpeed USB port compatible with USB 3.0 specification Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standards IEEE 802.11 b/g/n;...

  • Page 202: Safety And Approvals Specifications

    • Manufacturer: SEIKO EPSON CORPORATION • Type: J26H006 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 203: Safety And Approvals Specifications For Latin America

    Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Product Model: K291B (SureColor T3170x) WLAN Module Model: J26H006 Brand: EPSON...
  • Page 204 Notice for Peru Product Model: SureColor T3170x (K291B) Brand: EPSON This product uses the following WLAN module: WLAN Module Model: J26H006 FCC ID: BKMFBJ26H006 Product Manufacturer: Seiko Epson Corporation Address: 3-3-5 Owa Suwa-shi, Nagano-Ken 392-8502, Japan Parent topic: Technical Specifications...

  • Page 205: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 206 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

  • Page 207: Lcd Screen Safety Instructions

    • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.

  • Page 208: Binding Arbitration And Class Waiver

    1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
  • Page 209 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 210 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 211: Trademarks

    Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...

  • Page 212: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 213: Default Delay Times For Power Management For Epson Products

    Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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