AGFA CG Triumvirate TT042-50 Series User Manual
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AGFA CG Triumvirate TT042-50 Series User Manual

AGFA CG Triumvirate TT042-50 Series User Manual

Thermal transfer / direct thermal bar code printer
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TT042-50/ T-452/ M-2405/ T-5402E/ M-2405D/
LP-5402E/ BP-542E/ CN-5402E/ B-200E/
AM308e/ TT042
TT042-60/ T-433/ M-3403/ T-5403E/ M-3405D/
LP-5403E/ BP-543E/ CN-5403E/ B-300E Series
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
i
USER'S
MANUAL

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Summary of Contents for AGFA CG Triumvirate TT042-50 Series

  • Page 1 TT042-50/ T-452/ M-2405/ T-5402E/ M-2405D/ LP-5402E/ BP-542E/ CN-5402E/ B-200E/ AM308e/ TT042 TT042-60/ T-433/ M-3403/ T-5403E/ M-3405D/ LP-5403E/ BP-543E/ CN-5403E/ B-300E Series THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER USER’S MANUAL...
  • Page 2 The copyright in this manual, the software and firmware in the printer described therein are owned by the company. All rights reserved. CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation.
  • Page 3 Agency Compliance and Approvals EN 55032, Class A EN 55024 EN 60950-1; EN 61000-3-2; EN 61000-3-3 This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
  • Page 4 IS 13252(Part 1)/ IEC 60950-1 TP TC 004/2011 TP TC 020/2011 Note: There may have certification differences in the series models, please refer to product label for accuracy. Important safety instructions: 1. Read all of these instructions and keep them for later use. 2.
  • Page 5 CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

  • Page 6: Table Of Contents

    Contents 1. Introduction ..........1 1.1 Product Introduction ..................1 1.2 Product Features ....................2 1.2.1 Printer standard features ............... 2 1.2.2 Printer optional features ................ 3 1.3 General Specifications ..................4 1.4 Print Specifications .......... 4 1.5 Ribbon Specifications......... 4 1.6 Media Specifications ..........
  • Page 7 3.2.1 File List ....................56 3.2.2 Avail. Memory ..................57 3.2.3 Del. All Files ..................57 3.3 Diagnostics ...................... 58 3.3.1 Print Config................... 58 3.3.2 Dump Mode ................... 58 3.3.3 Rotate Cutter ..................59 3.4 Language ......................60 3.5 Service ......................61 3.5.1 Initialization ...................

  • Page 8: Introduction

    1. Introduction 1.1 Product Introduction Thank you very much for purchasing this bar code printer. The TT042 series of industrial thermal label printers is designed to offer the right features at the best value in the industry. The TT042 series features a small footprint and low profile design that fits where larger industrial printers do not.

  • Page 9: Product Features

    1.2 Product Features 1.2.1 Printer standard features The printer offers the following standard features. 203 dpi 300 dpi Product standard feature models models ○ ○ Thermal transfer printing ○ ○ Direct thermal printing ○ ○ Die-cast based print mechanism ○ ○...

  • Page 10: Printer Optional Features

    ○ ○ Text, bar code, graphics/image printing (Please refer to the programming manual for supporting code page) Supported bar code Supported image 1D bar code 2D bar code BITMAP, Code 39, PDF-417, BMP, Code 93, Maxicode, Code128UCC, DataMatrix, Code128 subsets QR code, (Max.

  • Page 11: General Specifications

    ○ HCS-200 long rang CCD scanner 1.3 General Specifications General Specifications Physical dimensions 286 mm (W) x 259 mm (H) x 434 mm (D) Weight 11 kg Electrical Internal switching power supply Input: AC 100-240V Output: DC 24V 3.3A Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing Environmental Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% condition...
  • Page 12 Label roll capacity 203.2 mm (8”) OD Media alignment Edge alignment Media type Continuous, die-cut, black mark, fan-fold, notch Media wound type Printing face outside wound Media width (label + Max. 118 mm (4.6”) liner) Min. 25.4 mm (1.0”) Media thickness (label Max.

  • Page 13: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 14: Printer Overview

    2.2 Printer Overview 2.2.1 Front View 1. LED indicators 2. Pause key 3. Feed key 4. Paper exit chute 5. Lower front cover 6. Media viewer 7. Printer right side cover opener 8. LCD (Option) 9. Keys for LCD module (Option)

  • Page 15: Interior View

    2.2.2 Interior view 1. Ribbon rewind spindle 2. Ribbon supply spindle 3. Print head pressure adjustment knob 4. Ribbon end sensor 5. Print head release lever 6. Label roll guard 7. 3” core adapter 8. Label supply spindle 9. Ribbon guide bar 10.

  • Page 16: Rear View

    2.2.3 Rear View 1. Internal Ethernet interface (Option) 2. Fan-fold paper entrance chute 3. RS-232C interface (Max. 115,200 bps) 4. USB interface (USB 2.0/ Full speed mode) *5. SD card slot 6. Centronics interface (Option) 7. USB host (Option) 8. Power switch 9.
  • Page 17 V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB Transcend, Panasonic V1.0, V1.1 miniSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 miniSD 4 GB...

  • Page 18: Operator Controls

    2.3 Operator Controls 2.3.1 Front Panel & Keys Standard LED indicators Feed key Pause key Keys Function Advance one label Feed key Pause/Resume the printing process Pause key...
  • Page 19 Option LED indicators LCD display Front panel keys Keys Function 1. Enter the menu 2. Exit from a menu or cancel a setting and return to the previous menu Pause/Resume the printing process Advance one label Scroll up the menu list Scroll down the menu list Enter/select cursor located option...

  • Page 20: Led Indicators

    2.3.2 LED Indicators Status Indication The printer power is turned off POWER The printer power is turned on Printer is ready ON-LINE Pause Blinking Downloading data into printer Printer is ready ERROR “Carriage open”, “Cutter error” or “Clearing data” “No paper”, “Paper jam” or “No ribbon” Blinking 2.4 Setting up the Printer 1.

  • Page 21: Installation Of Ribbon

    2.5 Installation of Ribbon 2.5.1 Loading the Ribbon 1. Open the printer right side cover. 2. Install the ribbon and paper core onto the ribbon supply spindle and ribbon rewind spindle. Push the paper core and ribbon roll to the end of the spindle. 3.
  • Page 22 4. Thread the ribbon leader through the slot between ribbon sensor and ribbon guide bar until ribbon passes through the print head and place the ribbon leader onto the ribbon rewind spindle. Ribbon leader Ribbon sensor Ribbon guide bar 5. Stick the ribbon leader onto the paper core.
  • Page 23 7. Close the print head mechanism. Make sure the latches are engaged securely.  Loading path for ribbon Ribbon (Ribbon supply spindle) Ribbon rewind spindle Ribbon guide bar Ribbon sensor...

  • Page 24: Installation Of Media

    2.6 Installation of Media 2.6.1 Loading the Roll Label 1. Open the printer right side cover. 2. Push the print head release lever to open the print head mechanism. 3. Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard.
  • Page 25 4. Place the roll of media on the label supply spindle. Flip up the label roll guard. Note: When insert the 3 inch core adapter to the spindle, please making sure the arrow direction is as following fig. When using 1 inch core media, please remove the 3 inch core adapters from the label supply spindle.
  • Page 26 6. Adjust the label guide to fit the width of the label. Make sure the media sensor triangle indicator is on the paper feed path that can sense the gap or black or notch for label registration. Media sensor indicator Label guide 7.
  • Page 27  Loading path for roll labels Rear media loading slot Platen roll Media supply spindle Media sensor Media guide bar...

  • Page 28: Loading The Fan-Fold Label

    2.6.2 Loading the Fan-fold Label Fan-fold media feeds through rear external label entrance chute. 1. Open the printer right side cover. 2. Push the print head release lever to open the print head mechanism. 3. Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard.

  • Page 29: Loading The Media In Peel-Off Mode (Option)

    2.6.3 Loading the Media in Peel-off Mode (Option) 1. Open the peel-off cover by pulling-down the tabs located on peel-off cover. 2. Refer to chapter 2.6.1 to install the label. 3. Use the DiagTool to set the media sensor type and calibrate the selected sensor. (Please refer to chapter 4.) 4.
  • Page 30 6. Close the peel-off cover and the print head mechanism. Liner 7. Use the DiagTool to set the printer setting for peeler mode. (Please refer the chapter 4) Peeling will automatically start. Press the FEED button to test. Label Liner Note: Please calibrate the gap/black mark sensor when changing media.

  • Page 31: Loading The Media In Cutter Mode (Option)

    2.6.4 Loading the Media in Cutter Mode (Option) 1. Install the label. (Please refer to chapter 2.6.1) 2. Lead the media through the cutter paper opening. 3. Adjust the label guide to fit the width of the label. Cutter paper opening 4.

  • Page 32: Print Head Pressure Adjustment Knob

    2.7 Print Head Pressure Adjustment Knob There are two conditions that will need to adjust the print head pressure. 1. Print with thick media If the media thickness is larger than 0.19 mm, the larger pressure is required to get good quality printout.

  • Page 33: Lcd Panel Menu Function (Option)

    3. LCD Panel Menu Function (Option) Main Menu Overview Main Menu Setup File Manager Diagnostics Language Service Exit ↓ ↓ ↓ ↓ ↓ Printer Setup File List Print Config. English Initialization ↓ ↓ ↓ ↓ ↓ Sensor Avail. Memory Dump Mode Chinese(TC) Mileage Info.

  • Page 34: Setup Menu Overview

    3.1 Setup Menu Overview Setup Printer Setup Sensor Serial Comm. Ethernet Exit ↓ ↓ ↓ ↓ TSPL2 Status Baud Rate Status ↓ ↓ ↓ ↓ ZPL2 Calibration Parity Configure ↓ ↓ ↓ ↓ Exit Exit Data Bits Exit ↓ Stop Bit(s) ↓...

  • Page 35: Printer Setup (Tspl2)

    3.1.1-1 Printer Setup (TSPL2) Printer Setup TSPL2 Speed Density Direction Print Mode Offset Shift X Shift Y Reference X Reference Y Code Page Country Exit ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ ↓ None +000~-000 +000~-000 000~999 000~999 +000~- Batch Mode Peeler Mode...
  • Page 36 3.1.1-1.1 Speed: Print Setup 1/12 Speed > Speed Density Direction Use this option to setup print speed. Each increment/decrement is 1 ips. Printer default density is 5 ips (203 dpi) or 3 ips(300 dpi). Press key to raise the print speed, and press key to decrease print speed.
  • Page 37 Press key to set the direction as 1, and to set it as 0, and key to enable the setting. Press key to cancel the setting and return to the previous menu. The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference. DIRECTION 0 DIRECTION 1 Note: If printing from enclosed software/driver, the software/driver will send out the...
  • Page 38 Cutter Mode Enable the cutter mode. Cutter Batch Cut the media once at the end of the printing job. Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1-1.5 Offset: Print Setup 5/12...
  • Page 39 3.1.1-1.7 Reference X & Reference Y: Print Setup 9/12 Shift Y Reference Y Reference X > Reference Y This option is used to set the origin of printer coordinate system horizontally and vertically. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0”...
  • Page 40 Spanish Swedish Swiss Windows Code Page (SBCS) Windows Code Page (DBCS) International code page International code page number Character Set number Character Set 1252 Latin 1 Traditional Chinese Big5 1250 Central Europe Simplified Chinese GBK 1253 Greek Japanese Shift-JIS 1254 Turkish Korean 1251...
  • Page 41 current setting. Press key to cancel the setting and return to the previous menu. Code Country Code Country Code Country Code Country United Spanish Brazil (Spain) Kingdom English 002 Canadian-French 036 Hungarian Danish (International) Spanish Yugoslavian Swedish Portuguese (Latin America) Dutch Italian Norwegian...

  • Page 42: Printer Setup (Zpl2)

    3.1.1-2 Printer Setup (ZPL2) Printer Setup ZPL2 Delimite Dark- Print Tear Print Print List List List List Control Format Head Label Left Media Exit ness Speed Mode Width Fonts Images Formats Setup Prefix Prefix Power Up Close Position Char ↓ ↓...
  • Page 43 3.1.1-2.1 Darkness: Print Setup 1/17 > Darkness Dankness Print Speed Tear off Use this option to setup printing darkness. The available setting is from 0 to 30, and the step is 1. Printer default density is 16.You may need to adjust your density based on selected media.
  • Page 44 key to cancel the setting and return to the previous menu. The default value is +000. Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel. 3.1.1-2.4 Print Mode: (Tear Off / Peel Off / Cutter) Print Setup 4/17 Print Mode...
  • Page 45 3.1.1-2.6 List Fonts: Print Setup 6/17 Self Test … Printing … > List Fonts List Images List Formats This feature is used to print current printer available fonts list to the label. The fonts stored in the printer’s DRAM, Flash or optional memory card. Press button to print the list.
  • Page 46 This feature is used to print current printer configuration to the label. Press button to print the list. 3.1.1-2.10 Control Prefix: Print Setup 10/17 List Formats Control Prefix List Setup < ~ > 7EH > Control Prefix This option is used to set control prefix character. Press the button to move the button to set the value from “0”...
  • Page 47 This option is used to set delimiter character. Press the button to move the button to set the value from “0” to cursor from left digit to right digit, and press the “9” or “A” to “F”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu.

  • Page 48: Sensor

    Selections Description Feed Printer will advance one label Printer will calibration the sensor levels, determine length and Calibration feed label Length Printer determine length and feed label No Motion Printer will not move media 3.1.1-2.15 Label Top: Print Setup 15/17 Media Power Up Label Top Head Close...
  • Page 49 3.1.2.1 Status This function is available to check the printer’s sensor status. When enter the [Status] option, you will see following message. Paper Len. Gap Size Intensity Ref. Level 3.1.2.2 Calibration This option is used to set the media sensor type and calibrate the selected sensor. We recommend to calibrate the sensor before printing when changing the media.
  • Page 50 A. Gap Mode Calibration Gap Mode > Gap Mode > Automatic Bline Mode Manual Cont. Mode Pre-Printed Press the buttons to scroll the cursor to the media type and press the button to enter the sensor calibration mode. Note: If printing from enclosed software/driver, the software/driver will send out the GAP or BLINE command, which will overwrite the sensor type setting set from the front panel.
  • Page 51 2. Press the button to move the cursor from left digit to right digit, Gap Size and press the button to set the value from “0” to “9” and the “dot/ 0024 dot mm/ inch”. Press the button to set the gap size into the printer.
  • Page 52 A-3 Pre-Printed This function will need to set the paper length and gap size before auto-calibrate the sensor sensitivity. It can get the sensor sensitivity more accurately for pre-printed media. Gap Mode Manual > Pre-Printed Exit When enter [Pre-Printed] option, you will see following message. Please complete there steps：...
  • Page 53 B. Bline Mode Calibration Bline Mode Gap Mode > Automatic > Bline Mode Manual Cont. Mode Pre-Printed Press the buttons to scroll the cursor to the sensor type. Press the button to enter the black-mark sensor calibration mode. B-1 Automatic When enter the [Automatic] option, you will see following message and printer will feed the black mark label to calibrate the sensor sensitivity automatically.
  • Page 54 3. Open the print head mechanism, put the black Bline Mode mark under the media sensor. Press the Scan Mark button to set the value into the printer. Intensity Ref. Level Media sensor Black mark 4. Then, put the label without black mark under Bline Mode the media sensor.
  • Page 55 When enter [Pre-Printed] option, you will see following message. Please complete there steps： 1. Press the button to move the cursor from left digit to right digit, Paper Len. and press the button to set the value from “0” to “9” and the “dot/ 00812 dot mm/ inch”.
  • Page 56 C. Cont. Mode Calibration Cont. Mode Bline Mode > Automatic > Cont. Mode Manual Exit Exit Press the buttons to scroll the cursor to the sensor type. Press the button to enter the black-mark sensor calibration mode. C-1 Automatic When enter the [Automatic] option, you will see following message and printer will calibrate the sensor sensitivity automatically.

  • Page 57: Serial Comm

    3. The sensor calibration is complete. Cont. Mode Press the button the LCD Complete screen will return to the previous menu. Intensity Ref. Level 3.1.3 Serial Comm. Serial Comm. Baud Rate Parity Data Bits Stop Bit(s) Exit ↓ ↓ ↓ ↓...
  • Page 58 3.1.3.1 Baud Rate Serial Comm. Baud Rate > Baud Rate > 9600 bps Parity 19200 bps Data Bits 38400 bps This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press buttons to select the different baud rate and press button to set the value into printer.
  • Page 59 3.1.3.4 Stop Bit Serial Comm. Stop Bit(s) Parity > Data Bits > Stop Bit(s) Exit This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press buttons to select the different Stop Bits and press button to set the value into printer.

  • Page 60: Ethernet

    3.1.4 Ethernet Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module status, and reset the Ethernet module. This function is available on the LCD display when Ethernet card is installed. Press buttons to select the different options and press button to enter the option.
  • Page 61 3.1.4.1.2 MAC Ethernet Status MAC Address > Status IP Address 001B82-FF0918 Configure > Exit Exit The MAC address information will be shown on the LCD display. Please press button to return to the previous menu. 3.1.4.2 Configure: (DHCP / Static IP) Use this menu to set the printer’s DHCP and Static IP.
  • Page 62 3.1.4.2.2 Static IP Use this menu to set the printer’s IP address, subnet mask and gateway. Ethernet Configure Status DHCP > Configure > Static IP Exit Exit Press buttons to select the different options and press button to enter the option. Press key to cancel the setting and return to the previous menu.

  • Page 63: File Manager

    3.2 File Manager This feature is used to check the printer available memory and file list. File Manager File List Avail. Memory Del. All Files Exit ↓ ↓ DRAM DRAM ↓ ↓ FLASH FLASH ↓ ↓ CARD CARD ↓ ↓ Exit Exit 3.2.1 File List...

  • Page 64: Avail. Memory

    3.2.2 Avail. Memory Use this menu to show available memory space. File Manager Avail. Memory File List DRAM: 256 KB > Avail. Memory FALSH: 6656 KB Del. All Files CARD: 0 KB 3.2.3 Del. All Files Use this menu to delete all files. Press button to delete all files in the device.

  • Page 65: Diagnostics

    3.3 Diagnostics Diagnostics Print Config. Dump Mode Rotate Cutter Exit 3.3.1 Print Config. This feature is used to print current printer configuration to the label. On the configuration printout, there is a print head test pattern, which is useful for checking if there is any dot damage on the print head heater element.

  • Page 66: Rotate Cutter

    3.3.3 Rotate Cutter In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove the jammed paper easily from the cutter. Diagnostics Fwd. Print Config. DOWN: Rev. Dump Mode >...

  • Page 67: Language

    3.4 Language Language English Chinese (TC) Chinese (SC) Japanese German Italian French Russian Polish Spanish Exit This option is used to setup the language on LCD display. Press buttons to scroll the curser to desire language and press button to select this option. Press key to cancel the setting and return to the previous menu.

  • Page 68: Service

    3.5 Service Service Initialization Mileage Info. Exit This feature is used to restore printer settings to defaults and display printer mileage information. 3.5.1 Initialization Service Initialization Initializing … > Initialization Mileage Info. SELECT Exit MENU The printer settings are restored to defaults once printer is initialized. (Please refer to section 4.2 for default settings.) Note : When printer initialization is done, please calibrate the gap or black mark sensor before...

  • Page 69: Diagnostic Tool

    4. Diagnostic Tool Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues.

  • Page 70: Printer Function

    4.2 Printer Function 1. Select the PC interface connected with bar code printer. 2. Click the “Printer Function” button to setup. 3. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate the sensor specified in the Printer Setup Calibrate Sensor group media sensor field Setup the IP address, subnet mask, gateway for...
  • Page 71 sensitivity Bline sensor 2 (Will be reset. Need to re-calibrate the gap sensor) sensitivity Language English IP address DHCP Configuration Page Self-test printout Printer model name & Main board firmware version Printer serial number Printed mileage Main board firmware checksum Serial port setting Code page Country code...
  • Page 72 Self-test printout (with printer firmware V7.0 and later version) Model name F/W version Firmware checksum Printer S/N Configuration file System date System time Printed mileage (meter) Cutting counter Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch) Gap/black mark sensor intension Code page Country code ZPL setting information...
  • Page 73 Numbers of download files Total & available memory space Print head check pattern Dump Text DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D „TEST2. 44 20 22 54 45 53 54 32 2E DAT“,5,CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F,“TES...

  • Page 74: Setting Ethernet By Diagnostic Utility (Option)

    5 Setting Ethernet by Diagnostic Utility (Option) The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces. 5.1 Using USB interface to setup Ethernet interface 1.

  • Page 75: Using Rs-232 Interface To Setup Ethernet Interface

    5.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4.

  • Page 76: Using Ethernet Interface To Setup Ethernet Interface

    5.3 Using Ethernet interface to setup Ethernet interface 1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon. Note: This utility works with printer firmware V6.00 and later versions. 4.
  • Page 77 The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings. Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name”...

  • Page 78: Troubleshooting

    6. Troubleshooting 6.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 79 * Re-connect cable to interface. * If using serial cable, - Please replace the cable with pin to pin connected. - Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1. * If using the Ethernet cable, - Check if the Ethernet RJ-45 connector green LED is lit on.
  • Page 80 * Reload the supply. * Clean the print head. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the print head test pattern if there is dot missing in the pattern. * Change proper ribbon or proper label media.
  • Page 81 * Calibrate the sensor sensitivity again. * Set the correct label size and gap size. * Press [MENU]  [SELECT] x3[DOWN]x6  [SELECT] to fine tune the parameter of Shift Y. (Option) * If using the software BarTender, please set the vertical offset in the driver.

  • Page 82: Mechanism Fine Adjustment To Avoid Ribbon Wrinkles

    6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts.
  • Page 83 Adjust the print head pressure adjustment knob Adjust the print head pressure adjustment knob Left knob Right knob The print head pressure adjustment knob has 5 The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment levels of settings.

  • Page 84: Maintenance

    7. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% ethanol 2. The cleaning process is described as following, Printer Part Method Interval...

  • Page 85: Revise History

    Revise History Date Content 2011/11/16 Modify the section 4.2 2011/12/2 Modify the section 2.3.2 Modify the “Agency Compliance and Approvals” 2011/12/6 Modify section 1.2.2 (cutter spec) 2013/4/2 Modify section 4.2 (V7.0 F/W self test) Modify the “Agency Compliance and Approvals” 2014/11/5 2017/6/8 Modify the list of Agency Compliance and Approvals...

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