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Palm One-touch mail User Manual

Palm one-touch mail software: user guide
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  • Page 1 ™ OUCH ANUAL...
  • Page 2 Copyright Notice One-Touch Mail™ is a registered trademark of JP Mobile, Inc. 3Com and the 3Com logo are registered trademarks, and Palm Computing® Platform and the Palm Computing® Device are trademarks of 3Com Corporation or its subsidiaries.
  • Page 3 Licensing Agreement The use of One-Touch Mail™ v2.3 is governed by the terms of the following license agreement. Please read and accept to the terms of this agreement before using the software. This copy is licensed exclusively to Handspring, Inc.’s Wireless Internet Access Suite.

  • Page 4: Table Of Contents

    Del from Handheld and Server... 29 Download from Server ... 29 Purge Deleted Items ... 29 Folders... 30 Setup Menu... 31 Canned Messages ... 31 Signature ... 31 Account Setup ... 32 Filters... 32 One-Touch Mail for Handspring JP Mobile, Inc.
  • Page 5 Connection closed by foreign host, while trying to download a message..37 Invalid Password/Mailbox is locked..37 Serial port error / PPP timeout..37 Memory is too low... 37 No new messages on server..37 Other Troubleshooting items:... 38 One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 6: Introduction

    Email messages over the Internet. This manual explains how to configure, setup, and use One-Touch Mail for your handheld device and assumes that you are familiar with handheld applications.

  • Page 7: Configuration And Setup

    Because you are viewing this manual it is assumed that you have already installed One-Touch Mail v 2.3 on your device. If you have not, or if you need to uninstall the program please see the Readme One-Touch Mail file that was included with you One-Touch Mail v 2.3 program files.

  • Page 8: Configuring Outgoing Mail (Smtp) And Incoming Mail (Pop3) Servers

    Configuring Outgoing Mail (SMTP) and Incoming Mail (POP3) Servers This section explains how to configure the servers used for outgoing and incoming mail. Before using One-Touch Mail software you need: A handheld device with modem An Email account with an Internet Service Provider To configure outgoing and incoming mail: 1.
  • Page 9 – Advanced ” procedures for information on completing these screens. 12. If you want to configure another mailbox, tap <New> again and repeat this configuration procedure. 13. Tap <Done> again to exit the Configuration menu. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 10: Configuring Mail Settings - Options

    Store complete header. If incoming message is larger than ______ bytes: Truncate & download. Skip it. One-Touch Mail for Handspring Description Select this option if you want to leave messages on your server after downloading to your Palm. Select this option if you want to...

  • Page 11: Configuring Mail Settings - Advanced

    The buttons displayed in the table below provides a description of each advanced option: Mail setting Option Port numbers and Time out Values 3. Tap <Done> when finished. One-Touch Mail for Handspring You can enter different port numbers and time-out values in these fields. Description The values displayed above are the default values.

  • Page 12: Editing Mailbox Settings

    The Mail Configuration screen displays. 4. Tap the address you want to edit. 5. Tap <Edit>. The Mail settings - Basic screen displays. One-Touch Mail for Handspring Edit the values as necessary. Refer to “Configuring Outgoing Mail (SMTP) and Incoming Mail (POP3) Servers” for instructions on editing the Basic, Options, and Advanced settings.

  • Page 13: Email Addresses

    Storing Email Addresses You can enter Email addresses when composing new messages. However, storing addresses in the Palm Address Book eliminates the need to enter and address each time you want to send a message. When messages are stored, you can simply select the address or multiple addresses you want using One- Touch Mail.

  • Page 14: Storing Group Or Distribution Lists

    Storing Group or Distribution Lists You can create group or distribution lists for coworkers, contacts, friends, etc. After creating your desired lists, use them with One-Touch Mail to send the same messages to all recipients within the group. To create a Distribution List: 1.

  • Page 15: Accessing Stored Numbers List

    Accessing Stored Numbers List After setting up your address book, you can access Email addresses, pager, phone, and fax numbers using One-Touch Mail. This option can be used in conjunction with the default servers to send pager, fax, and voice messages via third-party providers for these services.

  • Page 16: Email Messages

    Email Messages Now that you have successfully installed and configured One-Touch Mail, it’s time to start sending messages! To access the Email menu: 1. From the Palm Main Menu, tap the <One-Touch> icon. The Email screen displays Composing New Messages To create a new Email message: 1.

  • Page 17: Message Options At A Glance

    Using the Canned Message List To select a predefined message: € 3. Tap the down arrow icon. The Canned Messages screen displays. 4. Tap the message you want to select, and then tap <Insert>. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 18: Using The Attachments Option

    One-Touch Mail is compliant with vCard (v2.1) and vCalendar (v1.0) standards. Similarly, Netscape and Outlook also recognize One-Touch Mail attachments for these standards. With this capability, One-Touch Mail users have the ability to share their Contacts, Appointments, and Memos (as text files) with other One-Touch Mail, Netscape or Outlook users.

  • Page 19: Sending, Canceling, And Saving Messages

    3. After the message is sent, a copy is saved in the Sent folder. If you decide you do not want to send your message, you can cancel the message or save it and send it at a later time. Canceling Messages To cancel a message: One-Touch Mail for Handspring JP Mobile, Inc.
  • Page 20 1. Tap <Cancel> to delete the current message. A confirmation message displays. 2. Tap <Yes> to delete the message. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 21: Saving Messages

    The Email screen displays with a list of messages stored in the Outbox. 3. Make sure your handheld organizer is attached to a modem. 4. Tap <Send>. One-Touch Mail for Handspring € in the upper right portion All messages stored in the Outbox will be sent.

  • Page 22: Retrieving Email Messages

    4. Check the Use Filters option if you have created any filters for receiving your message. 5. Tap <Select> to start retrieving Emails. 6. The handheld device displays connection status while downloading messages. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 23: Viewing Messages

    OTM, they are displayed simply as text with the HTML tags. For example if you received a message in HTML on your corporate email system it might say “Hello World from me.” In OTM the message might read “ <p><b>Hello World </b>from me</p>.” One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 24: Message Options At A Glance

    Tap the arrows to scroll to previous and next messages. Tap the Delete icon to delete your current message Tap the Delete from Server icon to delete a message from your Palm and your server. Tap the Folder icon to file messages in different folders. Reply Tap to reply to sender.

  • Page 25: Deleting Email Messages

    To select an Email message, tap in the <All> column next to the message. Selected message will have a check mark in the column. 2. From the Email menu, tap the Menu icon on your handheld device. One-Touch Mail for Handspring € in the upper right portion...
  • Page 26 This removes the selected message(s) from your device only. Select <Del from Handheld and Server> to remove the selected message(s) from both the Palm OS device and the server. Note: Tapping <Purge deleted items> deletes all messages from the Deleted folder permanently.

  • Page 27: Other Features

    2. Tap the Menu Name you want to access. (Message, Setup, Other, etc.) Edit Menu The Edit menu allows you to perform basic Palm features like Undo, Cut, Copy, Paste, and Select All. These features only work with editable text. The Edit menu also provides you access to the Palm OS online Keyboard and the GraffitiHelp screen.

  • Page 28: New

    If you do not select all before using this feature, it will only move the first message in your list. Move to This feature moves all selected text to the selected folder. One-Touch Mail for Handspring icon next to each selected message, indicating the JP Mobile, Inc.

  • Page 29: Del From Handheld

    If you do not select all before using this feature, it will only move the first message in your list. Del from Handheld and Server This feature deletes all selected messages from both the Palm device and the server. The selected message(s) is completely deleted. No messages are moved to the Deleted folder.

  • Page 30: Folders

    For messages that are not business-related. Sent Stores a copy of the messages sent from your mailbox. Unfiled For messages have not been categorized. Edit Categories Enables you to customize the folder categories. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 31: Setup Menu

    3. Enter your new message. 4. Tap <Done>. Signature You can create a signature to automatically display on you messages. 1. From the Setup menu, tap <Signature>. 2. Enter your Signature and tap <Done> when finished. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 32: Account Setup

    Filters enable you to indicate what type of messages to retrieve, skip, or file in a specific folder. To create a filter: 1. From the Setup menu, tap <Filters>. 2. Tap <Filters>. The Filter Settings screen displays with a list of existing filters. One-Touch Mail for Handspring JP Mobile, Inc.
  • Page 33 By default, the filter will be applied for all accounts or mailboxes. If you do no want it applied to a particular mailbox, you can deselect the option. 9. After all selections are made, tap <Done>. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 34: Default Servers

    5. Repeat steps 2-4 for each applicable server. 6. Tap <OK> when finished. Network Panel You can configure network settings from One-Touch Mail. To set the network parameters: 1. From the Setup menu, tap <Network Panel>. 2. Tap the down arrow next to Service to select the type of network being used.
  • Page 35 3. Enter your user name in the User Name field. 4. Tap <Password> to enter your network password information. 5. Tap <Phone> to enter the phone line information. 6. Tap <Done> when finished. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 36: Other Menu

    2. Tap <Other>. 3. Tap <Memory Usage>. To access the Mail to support menu: 1. From the Email screen, tap the Menu icon on your handheld device. 2. Tap <Other>. 3. Tap <Mail to support>. One-Touch Mail for Handspring JP Mobile, Inc.

  • Page 37: Solving Problems

    This section provides some general guidelines for problems you may encounter while using One-Touch Mail with your modem. If, after following these guidelines, you are still having problems with One-Touch Mail, contact One-Touch Mail Customer Support by sending Email to onetouchsupport@jpsystems.com . Common Problems The following list provides some common problems experienced when working with Email messages and some possible solutions.

  • Page 38: Other Troubleshooting Items

    <App> menu. This displays memory available on the handheld. If memory is not available, free up space by deleting any outdated messages, and applications that are no longer needed. Ø If One-Touch Mail stops responding, try using the Reset button on your device. Ø You can also contact onetouchsupport@jpsystems.com One-Touch Mail for Handspring JP Mobile, Inc.

This manual is also suitable for:

One-touch mail 2.3

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