1. Manuals
  2. Brands
  3. Palm Manuals
  4. Software
  5. MultiMail Deluxe Desktop Link
  6. User manual

Palm MultiMail Deluxe Desktop Link User Manual

Palm multimail deluxe desktop link software: user guide
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
MultiMail
Deluxe
®
Desktop Link Handbook

Advertisement

Table of Contents
loading

Related Manuals for Palm MultiMail Deluxe Desktop Link

Summary of Contents for Palm MultiMail Deluxe Desktop Link

  • Page 1 MultiMail Deluxe ® Desktop Link Handbook...
  • Page 2 Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs.

  • Page 3: Table Of Contents

    Palm™ MultiMail ® Deluxe Desktop Link ......1 How it works ............1 Setting up e-mail accounts on your handheld .
  • Page 4 Contents...

  • Page 5: Palm™ Multimail Deluxe Desktop Link

    Palm Palm™ MultiMail access to your business e-mail from your Palm™ i705 handheld. Desktop Link runs continuously in the background on your Windows computer. How it works Desktop Link relays e-mail messages wirelessly between Microsoft Outlook on your business computer and your handheld.

  • Page 6: Securing E-Mail

    Microsoft Outlook 98, 2000, or XP installed and set as the default e-mail client (see “Setting the default e-mail program” Palm i705 handheld Palm USB or serial cradle (computers running Windows NT 4.0 require a serial cradle) Your handheld is supplied with a USB cradle. To obtain a serial cradle, NOTE go to www.store.palm.com...

  • Page 7: Before You Begin

    Installing Palm™ Desktop software Install the Palm™ Desktop software on your business computer. If you are already using a different version of Palm Desktop software, you must install the i705 Palm Desktop software from the CD-ROM that came with your handheld. This installation provides files that your handheld requires for activation on the wireless network.
  • Page 8 To activate the wireless service on your handheld: Tap the Applications icon Tap Activate. Enter the activation key that you received when you installed Palm Desktop software. If you did not record the activation key, see the procedure activation key?”...
  • Page 9 When your handheld is activated (Service Activated is Yes), the Wireless Details screen displays the HSN and MAN numbers. The HSN number also appears on the back of your handheld. Record the HSN and MAN numbers exactly as they appear. The HSN number requires forward slashes, for example, nn/n/nnn/n/n/nn.

  • Page 10: Installing Desktop Link

    Desktop Link on your business computer. You must be connected to the Internet during installation. Downloading the Desktop Link installer If you have just finished installing Palm Desktop software, the last installation screen contains a hyperlink to the Desktop Link installer. Click this hyperlink to download the installation program.
  • Page 11 Select the MAPI profile and provide the MAPI profile password (see “Obtaining your MAPI profile and password” Next. Click Next. Enter the HSN and MAN numbers that you found on your handheld (see “Obtaining your HSN and MAN numbers” click Next. You must enter the HSN and MAN numbers exactly as they appear.
  • Page 12 Palm™ MultiMail ® Deluxe Desktop Link When prompted, place your handheld in the cradle. Make sure the cradle is connected to your computer. Click Next. Click Next. Press the HotSync button “Why does the HotSync operation stop before the end of the Desktop Link installation?”...

  • Page 13: Checking The Installation Of Desktop Link

    Checking the installation of Desktop Link When your Business account is successfully installed, you receive a Welcome message in MultiMail Deluxe on your handheld. Do not proceed until you see the Welcome message in your Business IMPORTANT account. It may take two to five minutes for this message to appear. To check for a Welcome message: Press the MultiMail Deluxe button Tap the Menu icon...

  • Page 14: Setting Up Secure E-Mail

    To learn more about using MultiMail Deluxe and setting options for sending NOTE and receiving e-mail, see “Using MultiMail Palm™ i700 Series Handhelds. This handbook is available in the Help menu of Palm Desktop software. Setting up secure e-mail To prevent anyone from intercepting and reading your e-mail, Desktop Link encrypts messages for wireless transmission.

  • Page 15: Receiving E-Mail Messages

    Select the Business account from the selector. Select Generate Security Key, and then click OK twice. Click Done. Perform a HotSync operation. Receiving e-mail messages To receive e-mail in the Business account on your handheld, you must leave your computer turned on with Desktop Link running. Messages are forwarded automatically to your handheld.

  • Page 16: Using The Reminders Screen For E-Mail Notification

    Using the Reminders screen for e-mail notification The Reminders screen alerts you to the following events: E-mails received by your Business account or your Palm.com account Appointments set in Date Book Notes created in Note Pad Alarms set in Clock Your handheld receives e-mail reminders automatically.
  • Page 17 To remove a single reminder: Tap the reminder. To remove all reminders: Tap Clear All. Turning reminders off You can choose to not be notified of new e-mail messages. If notification is off, messages are not automatically downloaded to your Business account Inbox.

  • Page 18: Managing E-Mail Messages

    Palm™ MultiMail ® Deluxe Desktop Link Set Alarm Vibrate to On or Off. Set Alarm LED to On or Off. Managing e-mail messages Receiving long messages can be time consuming. You have two ways to limit the size of downloaded messages.

  • Page 19: Manually Downloading Messages

    To delete messages from Outlook and the handheld: In the MultiMail Deluxe screen, tap a message. Tap Delete. In the Delete Confirmation window, tap Also Delete message on server, and then tap OK. Tap Done. Tap the Menu icon Tap Empty Trash. Tap Both.

  • Page 20: Sending Messages From Your Handheld

    Tap Send. For more information on sending e-mail, see “Using MultiMail Handbook for Palm™ i700 Series Handhelds. You can find the handbook in the Help menu of Palm Desktop software (see the following procedure). To use the Handbook for Palm™ i700 Series Handhelds: Start Palm Desktop software.

  • Page 21: Sending And Receiving Attachments

    If you store commonly used e-mail addresses in your Palm Address application on your handheld, the Smart Addressing feature automatically completes e-mail addresses for you after you enter the first few characters. To turn on Smart Addressing: Press the MultiMail Deluxe button Tap the Menu icon Tap Preferences, and then tap Advanced.
  • Page 22 You can download messages that contain attachments using the MultiMail conduit and a HotSync operation. This requires configuring the MultiMail conduit. To configure the MultiMail conduit in the HotSync Manager: Start Palm Desktop software. Select Custom from the HotSync menu. Select your user profile from the selector.

  • Page 23: Filtering E-Mail

    Each HotSync operation downloads messages that match the configuration of the MultiMail Deluxe conduit and pass the filters that you set up in the Filter Editor on your handheld (to set up filters, see If you reply to a message, MultiMail Deluxe conduit delivers the reply and NOTE moves a copy to the Sent folder on your handheld.

  • Page 24: Important Things To Know

    Understanding the following issues ensures your successful use of Desktop Link: Use Desktop Link on only one computer. This computer must also have the i705 Palm Desktop software installed. If you plan to perform HotSync operations to more than one computer (for example, your home computer and your office computer), you must install the MultiMail conduit version 1.1 on the computer that does not have Desktop...

  • Page 25: Troubleshooting

    How do I obtain my If you forgot to record your activation key and need it to complete the activation key? activation of your handheld, you can find it on the Palm web site. To find your activation key: Why does the Signal...
  • Page 26 Palm™ MultiMail ® Deluxe Desktop Link What do I do if there are no choices for a MAPI profile? (Continued) Why can’t I complete the Your handheld is not activated. Activate your handheld before installation of Desktop installing Desktop Link (see Link? handbook).
  • Page 27 Enter your correct username and password to log in to MyPalm Portal. This is the login that you used when registering and activating your Palm i705 handheld. Logging in to MyPalm Portal allows the required MyPalm update to proceed, and the HotSync operation can complete.
  • Page 28 MAPI profile and password. Then try starting Desktop Link again. To start Desktop Link: From the Windows Start menu, select Programs, select Palm Desktop, and then select MultiMail Deluxe Desktop Link. The Desktop Link icon Windows system tray. Why can’t I receive...
  • Page 29 Palm dealer (for a list of dealers, see wheretobuy How do I activate To activate another Palm i705 handheld on the same computer, start another i705 handheld with the i705 installation CD-ROM and re-install the Palm Desktop and another user on the software, without removing the existing Palm Desktop software.
  • Page 30 To reactivate your handheld, repeat the activation procedure. See “How do I obtain my activation key?” “Troubleshooting.” You changed your password for your Palm.com account. You can do this at the MyPalm web site. To correct this you must contact Palm Customer Care at 847-262-PALM (7256).
  • Page 31 When you exceed the 5MB limit on pending messages, Desktop Link sends a message to Outlook that it can no longer redirect e-mail messages to your handheld. To correct this, you must contact Palm Customer Care at 847-262-PALM (7256). When your pending messages are more than 15 days old, Desktop Link does not deliver them to your handheld.
  • Page 32 Palm™ MultiMail ® Deluxe Desktop Link Why am I not on the If several people are on the To or cc list of a message, Desktop Link recipient list of a may truncate this list, removing your name. If this happens, the message that I received? message includes a note that you were on the To or cc list.

  • Page 33: Index

    15 receiving 11–16 sending 16 sending yourself a test message 9 signing 17 troubleshooting receiving 26 E-mail accounts business 1, 8 maximum number 1 Palm.com 1 setting up 1 Encrypting e-mail 2, 10 Exclamation point 12, 20 Index...
  • Page 34 Generate Security Key 11 Get Mail, using 15 Get Message, using 15 Global Address List, using 17 Handbook for Palm™ i700 Series Hand- helds, locating 16 Handheld, activating a second unit 25 Hard disk space required 2 Hard reset, effect on e-mail 24...
  • Page 35 Palm Customer Care, contacting 4 Palm Desktop software installing 3 re-installing 4 using different versions 3 Palm.com password 26 reminders 12 PDB files, attaching 17 Personal Address Book duplicates 27 using 17 PRC files, attaching 17 Proxy servers 22 Radios...
  • Page 36 Index...

Table of Contents