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Troubleshooting
Problem Type
Video
USB
Audio
Hall Technologies
March 30, 2023
Problem
Options
Confirm the HDMI input on the display is correctly selected
No Video on Display
Confirm the connected source is sending video to the HT-CALIPSO (verify
the connected laptop is in duplicate or extend mode)
Choppy video using
Make sure the AirPlay device's WiFi is connected to HT-CALIPSO's soft AP
AirPlay
(may need to turn on in Web UI)
Verify connected cable supports USB-C
The response time to output video of USB 3.0 and Type-C is typically 6-8
USB-C not connecting
seconds, although the response time between PC's can differ
Confirm the PC can transmit video over USB-C by installing the
DisplayLink device driver:
This pop-up is normal since the HT-CALIPSO charging power might be
different than what the laptop requires
PC charge reminder
pop-up
To ensure the laptop doesn't lose power, connect a dedicated power
supply
No audio at far end on
Verify the HT-CALIPSO microphone is not muted (red LED means muted)
soft codec call (i.e.
Verify the microphone selected in the soft codec is the HT-CALIPSO
Meet, Teams, Zoom,
Verify the soft codec microphone is not muted
etc.)
Verify the HT-CALIPSO is selected as the desired speaker output in the
laptop by clicking on the speaker icon to open the audio output
No audio heard on HT-
CALIPSO
Verify the HT-CALIPSO is not muted
Verify the levels are turned up on both the laptop and the HT-CALIPSO
https://www.displaylink.com/downloads
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