Warranty; Return Authorisation - Ferno Scoop EXL User And Maintenance Manual

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Limitation of liability
If a product is found to be defective, Ferno Washington
Italia s.r.l. will repair and replace it, or, at its own discretion,
refund the purchase price. Under no circumstances can
Ferno Washington Italia s.r.l. be held liable for more than
the sale price of the product. The buyer accepts these
conditions for all types of damage. Ferno Washington
Italia s.r.l. does not offer other warranties, either express or
implied, or any implied warranties of merchantability and
fitness for a particular purpose for its own products, or those
manufactured by others.
In case of infringement of the limited warranty, any legal
actions must be filed within one year from the date on which
the infringement was, or should have been, discovered.
Ferno Washington Italia s.r.l. reserves the right to terminate
the warranty of the products sold:
- If the labels or plates bearing the manufacturer's logo and/
or the serial or registration number are rendered illegible or
removed;
- If the product has undergone modifications, repairs or
treatment unauthorized by Ferno Washington Italia, and/
or by personnel not authorized by Ferno Washington Italia;
- If the product is not used in compliance with the
instructions, or for purposes other than those for which it
was designed.
- as indicated in the "Warranty Terms & Conditions" section.
Ferno Washington Italia s.r.l. cannot, in any event, be held
liable for direct or indirect damage due to usage that is non-
compliant with the instructions in the user manual or the
intended purpose of the product.
© Ferno Washington Italia. Rel.161115 ENG

WARRANTY

Warranty claims
Contact Ferno's Customer Service immediately if you receive
a product that is suspected to be defective. A representative
will assist the customer through the complaints procedure.
Before returning a product to Ferno Washington Italia s.r.l.,
contact Ferno's Customer Service to request authorisation.
Complaints
Any complaints must be communicated to the reseller, or to
Ferno Washington Italia s.r.l.'s Customer Service, within 5
days of receipt of the product or of discovery of the alleged
defect.
Claims or disputes regarding a single product does not
release the buyer from the obligation to collect and pay for
other products in the order, unless otherwise agreed with
the seller.

Return authorisation

No product will be accepted without the prior approval of
Ferno Washington Italia s.r.l..
Products returned for business reasons, or for reasons
not relating to lack of conformity of the product, will be
accepted only after verification of their condition by Ferno
Washington Italia s.r.l. qualified personnel.
Warranty
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