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Technical Support Service.
For technical support concerning our products, please
contact Ferno Washington Italia's Technical Support Service.
Telephone (toll-free, Italy only)
Phone
Fax
Email
Internet
For information on use of the Ferno device, and to schedule
training courses on correct use of the device, contact Ferno
Washington Italia's Customer Service.
WARNING
Non-original spare parts and inadequate repairs
may cause damage and/or injury. Use only Ferno
original parts and contact only Ferno Washington
Italia's Customer Support.
WARNING
Unauthorised modification of the stretcher may
cause serious damage, injury and/or unforeseeable
operational problems. Do not modify or alter the
stretcher in any way.
Warranty Conditions
Ferno's products are guaranteed against manufacturing
defects for a period of 24 months from the date on the Ferno
Washington Italia s.r.l. shipping document.
Ferno Washington Italia guarantees its replacement parts for
a period of 12 months.
During the warranty period, Ferno will repair and/or replace
any parts found to have manufacturing defects, excluding
the costs of: manual labour, travel, transport, and packaging.
The warranty does not cover consumables or parts prone to
wear and tear due to normal use of the product, all parts
typically subjected to sliding or rolling friction (bearings,
brushes, lubricants, shoes, tracks, etc.), parts potentially
exposed to oxidation or corrosion (copper or metal alloy
contacts, mechanical equipment).
10
TECHNICAL SUPPORT
The surface finishes (gelcoat/resin, paint, powder paint,
decals, tape, printing, etc.) are guaranteed for 90 days.
Repairs are performed by trained technical staff at the
Washington Ferno Italia s.r.l. site in Via Zallone 26- 40066
Pieve di Cento (BO), or at the Customer's premises if suitable
800 501 711
arrangements with Ferno Washington Italia's Customer
+39 05 16860028
Services have been made.
+39 05 16861508
info@ferno.it
Technical support at the Customer's premises must be
www.ferno.it
arranged beforehand and involves a refund of costs incurred
and documented on request.
For information on the costs of technical support, please
contact the relevant office at Ferno Washington Italia s.r.l..
Repairs are guaranteed for 6 months from the date of
repair. This warranty applies only when the product is used
according to the instructions in the user manual provided.
Misuse and negligence invalidates this warranty.
The warranty is valid from the day the product is shipped
from Ferno Washington Italia s.r.l., and the shipping rates
are not covered by this warranty. Ferno Washington Italia
s.r.l. is not liable for damages sustained during shipment or
due to misuse of the product.
Products sold by Ferno Washington Italia s.r.l. that do not
bear the Ferno trademark are covered by the warranty of the
original manufacturer. Ferno Washington Italia s.r.l. does
not extend the periods of warranties of other manufacturers;
Ferno Washington Italia s.r.l. assumes no responsibility for
products manufactured by others.
The warranty is rendered null and void in the case of:
- Failure to observe the instructions on use,
- Misuse,
- Inappropriate use or handling,
- Repairs by non-authorised persons,
- Damage during transport due to improper packaging of
items returned by the user,
- Inadequate maintenance,
- Failure to use original spare parts.
In cases not covered by the warranty, Ferno Washington
Italia does not bear the transport costs for sending or
returning the product.
TSL Extender - Scoop EXL
© Ferno Washington Italia. Rel.161115 ENG
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