Troubleshooting - Oakley THUMP PRO User Manual

TROUBLESHOOTING

RESETTING
Most problems can be solved by resetting THUMP Pro. Simply hold down the Play / Pause
Previous Song / Rewind
• Resetting will not erase the songs or files stored in memory.
• If the reset procedure does not work, you may need to restore the internal software.
See "SOFTWARE RESTORE AND UPDATE" below.
SOFTWARE RESTORE AND UPDATE (WINDOWS ONLY)
Oakley periodically updates THUMP Pro software to add features and improve performance. You can choose to either
restore or update the software in your THUMP Pro.
• If you choose restore, all songs and data files stored on THUMP Pro will be erased
when the internal software is restored.
• If you choose update, the software will be updated but songs and data files stored on THUMP Pro will not be affected.
Visit www.oakley.com to ensure you have the latest software available.
IF THUMP PRO WON'T TURN ON
• Be sure to press and hold the Play / Pause
• It may need a recharge. Connect THUMP Pro to your computer or an optional charger.
A full three-hour charge is recommended.
• Try resetting THUMP Pro. Hold down the Play / Pause
Previous Song / Rewind
• If the reset procedure does not work, you may need to restore the internal software.
See "SOFTWARE RESTORE AND UPDATE" above.
IF SONGS PLAY AT DIFFERENT VOLUME LEVELS
Prerecorded music (WAV files or compressed files that were originally recorded in analog) may sound louder or quieter than
other songs on THUMP Pro. When recording WAV files or converting analog files to digital format, be careful to adjust the
volume level to match other songs in your music collection.
IF THUMP PRO WON'T PLAY MUSIC
• Make sure the volume is not set too low for you to hear the music.
• Make sure the battery is charged. Connect THUMP Pro to your computer or an optional charger.
When THUMP Pro is fully charged, the small indicator light turns solid green.
• Make sure THUMP Pro has music files in its memory. Connect THUMP Pro to your computer and
open the folder that shows the contents of the THUMP Pro memory.
• Make sure you have the correct music file formats loaded into THUMP Pro.
THUMP Pro plays AAC (.m4a), MP3, WMA, WMA DRM 9, Audible, and WAV file formats.
• If the music files on THUMP Pro are from Windows Media Player, see the section below
for more troubleshooting help.
• If the music files on THUMP Pro are from the iTunes Music Store, THUMP Pro cannot play them because all
songs from the iTunes Music Store are reserved for iPod
button at the same time.
button at the same time.
button until the power-up tone is heard.
button and the
® use, and are compatible only with the iPod
button and the
® .
THUMP PRO USER GUIDE
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