DW VMAX A1 G4 User Manual
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DW VMAX A1 G4 User Manual

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USER MANUAL
※ The picture might differ according to the specification and model.
※ Contents of this user manual are protected under copyrights and computer program laws.
Before using the system, please read this User Manual and keep it for future reference.
Rev: 02/23

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Summary of Contents for DW VMAX A1 G4

  • Page 1 USER MANUAL ※ The picture might differ according to the specification and model. ※ Contents of this user manual are protected under copyrights and computer program laws. Before using the system, please read this User Manual and keep it for future reference. Rev: 02/23...
  • Page 2 WARNING TO REDUCE FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE. The installation should be made by a qualified service person and conform to all local codes.
  • Page 3 Cautions Read Before System Operation Follow these details to prevent material damage or personal injury. Signs of Caution and Warning Warning: This sign indicates that the user could die or seriously get wounded if not used or installed properly. Caution: This sign indicates that the user could be wounded or could expect property damage if not used or installed properly.

  • Page 5: Table Of Contents

    Table of Contents GETTING STARTED ..........................2 ............................. 2 HECKING UPPLIED TEMS ................................3 YSTEM ETUP ..............................4 YSTEM HUTDOWN ............................. 5 YSTEM XPLANATION STARTUP WIZARD ..........................8 ................................. 8 ANGUAGE ................................... 8 ETWORK ............................11 AME AND ............................11 AMERA ONNECTION ..........................

  • Page 6: Getting Started

    User Manual 2 Getting Started Checking Supplied Items Make sure that you have the following items supplied with your DVR. If any of these items are missing or damaged, notify your vendor at once. Keep the packing utilities for moving or storage purposes.

  • Page 7: System Setup

    3 VMAX A1 G4™ DVR System Setup 1.2.1. Connect External Devices Follow the diagram below to connect all necessary external devices to your DVR. Please note that the number of ports available may differ based on the model. See the product’s specifications at the end of this manual for more information.

  • Page 8: System Shutdown

    User Manual 4 Account configurable in the DVR. It is assigned with an unchangeable User ID marked as ‘admin’. The administrator account has full access to the DVR and its configurable parameters and can also create new users and assign rights to the new user accounts. If DVR is set to use the AUTO LOGIN setting, the login process is not necessary If the network configuration is set to DHCP mode but there is no DHCP NOTE...

  • Page 9: System Explanation

    5 | VMAX A1 G4™ DVR System Explanation 1.4.1. Front Panel    Front panel may differ according to the model. 1.4.2. Power: System ON/OFF Power (On the backside) LED indicator: indicates system status for power, record and network status.
  • Page 10 User Manual | 6 all channels are displayed. • Channel number: switch to a single-channel view of a specific channel by pressing the corresponding number. • Emergency recording: the system records all channels with the full-frame rate at the maximum resolution regardless of the recording setting. To stop the emergency recording, click the same icon again.
  • Page 11 7 | VMAX A1 G4™ DVR • : Play button • : Move forward one frame • : Playback speed control. (X2 / x4 / x8 / x16 / x32) • : Current playback speed • Screen display mode: select the display split mode from the available options.

  • Page 12: Startup Wizard

    User Manual | 8 Startup Wizard When the DVR is launched for the first time, the STARTUP WIZARD will appear. This wizard helps you setup the DVR’s most basic settings for proper functioning. You can access the startup wizard at any time by clicking the [ ] button for the Startup Wizard in MENU >...
  • Page 13 9 | VMAX A1 G4™ DVR If Manual Config. has been selected, setup the information below: • NETWORK TYPE: Select either STATIC IP or DHCP for dynamic IP. If DHCP is selected, the DVR will automatically configure the network settings according to the current network requirements.
  • Page 14 User Manual | 10 certain level. The default is 100 Mbps • UPnP (Universal Plug and Play) Port Forwarding: If in case of UPnP supported router, DVR forward port automatically after communication with the router without complicate port forwarding setting at router Once the PC has discovered the DVR, double-click on the icon to open the DVR’s web client.

  • Page 15: Name And Time Zone

    11 | VMAX A1 G4™ DVR Name and Time Zone Set the DVR’s name and select the local time zone. Camera Connection Enter a camera name for each camera channel of the DVR.

  • Page 16: Production Registration

    User Manual | 12 Production Registration Provide user information to register the DVR. Firmware Upgrade Upgrade the DVR’s firmware by network connection. Finish When the Setup Wizard is completed, click “FINISH” to close the wizard and go to the Live view screen.

  • Page 17: Operation

    13 | VMAX A1 G4™ DVR Operation User Log-in Input USER and PASSWORD after turning on the system. The default USER “admin” and the PASSWORD is blank. The LOGIN window will be permanently displayed until a user logs in with the NOTE right USER and password.

  • Page 18: Live Display Mode

    “VIDEO LOSS” is shown when no camera is connected or disconnects suddenly. When a camera is disconnected, a warning sound shall be generated depending on the system setting. If a user is not authorized to view a channel, DW logo will show instead of Live video. 3.2.2. Icons In Live mode, icons will appear on the screen to notify of the system mode or status.
  • Page 19 15 | VMAX A1 G4™ DVR Recording Motion detection + sensor- Digital zoom is enabled activated recording Emergency recording Sensor activated Motion detected Audio channel PTZ camera Transaction verification If you cannot find any recording icon in the right corner of the screen, the system is NOTE not recording.
  • Page 20 User Manual | 16 Search Recorded Image for more information. • Preview Search: Search recorded video in thumbnail search modes. See Section 3.4.9 Preview Search for more information. • Recording info: Check the recording status of the DVR, such as Recording Period, Daily Recording Size (Average), Current Recording Days and Remaining Recording Days.
  • Page 21 17 | VMAX A1 G4™ DVR • Menu: Open the main menu setup screen.

  • Page 22: Playback Recorded Images

    User Manual | 18 3.2.4. PTZ Operation To use a PTZ camera, the channel which is connected to a PTZ camera should be in full-screen mode. To activate PTZ control, right-click and select PTZ in the pop-up menu. When in PTZ mode, will appear on the bottom-right corner of the screen.

  • Page 23: Search Recorded Image

    19 | VMAX A1 G4™ DVR To playback the recorded image, click the playback icon ( ) in the menu bar. When the DVR transitions to playback mode, it will automatically playback the latest recording image.    ...
  • Page 24 User Manual | 20 3.4.1. Calendar Search To search data for a specific date and time, use Calendar Search to select the date and time of the footage.    Use the mouse to slide the white, vertical line to the time you want to search. The colors of the time bar represent the different recording modes.
  • Page 25 21 | VMAX A1 G4™ DVR Find system log information such as System, Setup, or network.     Select a start and end date to search. Select the type of log to search (All, System, etc.). Users can search individual events or all logged events.
  • Page 26 User Manual | 22 3.4.7. Transaction Verification Search text from a Transaction Verification™ integration such as a POS device. Input the search information (channel #, date, time & keyword) and then click SEARCH to view search results. Enter a keyword to filter the results. Click PLAY to go to playback video and transaction data. 3.4.8.

  • Page 27: Dst Setting And Image Playback

    23 | VMAX A1 G4™ DVR maximum 60 thumbnail images on a single screen. In the preview search mode, the user can change the search date, the display unit (time/minute) and go to playback mode directly. DST Setting and Image Playback Daylight Saving Time (DST) starts at 2:00 AM local time on the 2nd Sunday of March and ends at 2:00 AM DST on the 1st Sunday of November.

  • Page 28: Setting

    User Manual | 24 Setting General settings consist of “System”, “Device”, “Event”, “Record”, “Network” and “Export”. Each Setup menu consists of sub-menus and more categories. Main Classification Sub Classification INFORMATION USER SYSTEM DISPLAY SETTINGS CAMERA AUDIO DEVICE TRANS. VERI. KEYBOARD SENSOR ALARM MOTION ALARM...

  • Page 29: System

    25 | VMAX A1 G4™ DVR System 4.1.1. Information • Site name: Enter a site name to differentiate the DVR from other sites/recorders. • Keyboard ID: Setup KEYBOARD ID to match the ID settings of a keyboard controller. The keyboard model and BAUD RATE must be setup in MENU > DEVICE > KEYBOARD (See Section 4.2.6 Keyboard).
  • Page 30 Once the system detects the USB drive, it will display the firmware file under “CURRENT VER” and the “NEW VER”. Click START to begin the upgrade process. Upgrading system using DW’s Automatic Firmware Upgrade via FTP server: Select FTP in the drop-down options under “Method”. •...
  • Page 31 27 | VMAX A1 G4™ DVR To setup the DVR to check for new firmware automatically: Select FTP from the METHOD drop-down options. Make sure the FTP information is entered correctly (see section above). Enter your convenient time at CHECK TIME and then click SAVE.
  • Page 32 User Manual | 28 4.1.2. User The ADMIN user has full authority over the system setting and can change the system password or add/remove users and assign a different permission level to them. NOTE The maximum number of users, including the administrator, is 16. •...
  • Page 33 29 | VMAX A1 G4™ DVR 4.1.3. Display Set the sequence dwell time, display output resolution, mouse cursor size and OSD display options of the DVR. • Sequence: Set how long each channel will display when using the Sequence feature.
  • Page 34 User Manual | 30 4.1.4. HDD • HDD Full: When an HDD is full, select whether to “Overwrite” or “Stop recording”. Overwrite: DVR deletes the oldest data and record new data. Stop recording: DVR stops recording when storage is full. •...
  • Page 35 31 | VMAX A1 G4™ DVR must be rebooted after connection. If the external device supports RAID, it is required to check if it is recognized as a normal HDD when the RAID is released. 4.1.5. Settings • Product Registration: The administrator can register contact information to expedite DW technical support for the DW server.

  • Page 36: Device

    User Manual | 32 Device 4.2.1. Camera Set each camera’s title, covert channel settings, privacy masks and general camera adjustments. • LITE: In cases where a camera with 2560x1440 resolution or higher is in use, adjust the resolution to increase the frame rate. ( This function is only activated when the resolution is 2560x1440 or higher.) •...
  • Page 37 33 | VMAX A1 G4™ DVR playback mode. Please check that your camera supports this feature. Click SET to get into the setup mode. Using the popup menu on the bottom right, select where to place the privacy mask, assign a color and index number to it. Click SAVE to save the changes and EXIT to return to the main setup page.
  • Page 38 User Manual | 34 4.2.2. AUDIO Select an audio input and output during Live display and match it to a specific channel. The number of audio channels may differ depending on the DVR model. Users can hear audio sound under both Live display and playback mode depending on the system setting. 4.2.3.
  • Page 39 35 | VMAX A1 G4™ DVR Direction buttons: move the camera up, down, left, and right. M (depends on PTZ model): Show/ hide the camera’s OSD menu on the DVR monitor. Use the directional arrows to navigate the menu options.
  • Page 40 User Manual | 36 4.2.4. PTZ (UTC Connection) The DVR supports connection and control of cameras up the coax (UTC). This means you can control a camera’s OSD settings and movement (on PTZ cameras) with no need for more cables. •...
  • Page 41 37 | VMAX A1 G4™ DVR To use UTC in the Live mode: • Select the single channel which adjusts the camera setup and changes the PTZ control mode. • Click the right button of the mouse on the Live screen and select PTZ for activating UTC.
  • Page 42 User Manual | 38 • Setup: click to open the Transaction Verification Settings menu which includes: NO: ID# of transaction verification device. Camera: Select the camera to assign to the transaction verification device. Type: Select COM (RS-232) or TCP/IP (LAN) Device IP: Input the IP address of the transaction verification device when it is connected through the network.
  • Page 43 39 | VMAX A1 G4™ DVR • Clear time: Set the time to display text on the screen. Data will be deleted from the screen if no new data is entered after the set time. If it is set as “0”, the data will not be deleted (If there is Start Character and the character is input, current data will be deleted regardless of the Clear Time setting).

  • Page 44: Alarm

    User Manual | 40 4.2.6. Keyboard When an external keyboard is used, select the model and corresponding baud rate from the drop-down options. The baud rate must match the one set in the keyboard itself. Make sure the Keyboard ID in the SYSTEM> INFORMATION setup page matched the one set on the keyboard. Alarm 4.3.1.
  • Page 45 41 | VMAX A1 G4™ DVR recording stops and the alarm output is turned off when the set period is completed. • Pre-alarm: Set the recording period in seconds just before a sensor is activated. Input up to 5 seconds. The pre-alarm recording mode is always continuous at the recording speed set in the RECORD menu.
  • Page 46 User Manual | 42 changes. Clicking on SELECT ALL will enable motion detection in the entire camera’s FoV.    Motion detection area and sensitivity should be set, properly, in consideration of the NOTE actual motion that happened at the site. •...

  • Page 47: Record

    43 | VMAX A1 G4™ DVR to an error in HDD or system. • Power failure: Trigger an alarm signal when the power does not work normally. When the power failure menu is activated, relays from other menus will be disabled.
  • Page 48 User Manual | 44 Select the target channels(s) to apply the settings. Click OK to apply the setting to all the other selected channels(s). 4.4.2. Second Stream Set the frame rate and resolution for the second stream to effectively manage recording image quality and network traffic.
  • Page 49 45 | VMAX A1 G4™ DVR 4.4.3. Recording Schedule Set a recording schedule for each camera. Select the camera to set a schedule or ALL. Recording can be set by each hour from 00 through 23 a day, for all days of the week. You can also setup a special recording mode for holidays.
  • Page 50 User Manual | 46 • Pink (Motion Detection + Sensor-Activated Recording): The system records only when motion is detected AND when a sensor is triggered at the same time. If both EVNET > SENSOR and EVENT > MOTION ALARM are disabled, the system will record when a sensor is triggered and motion is detected but neither sensor nor motion detection alarms will be activated.

  • Page 51: Network

    47 | VMAX A1 G4™ DVR Users can setup recording resolution, FPS, quality and mode on recording settings. And user can also setup network resolution and FPS. Quality and audio on the second stream setting. NOTE If LITE is ON under DEVICE > CAMERA, QUICK SETUP cannot be used.
  • Page 52 User Manual | 48 Type to STATIC to manually apply additional network settings.” – additional network settings include the DNS Server, TCP/IP Port, and Web Port settings that may need to be altered from the default settings. • IP Address: displays the DVR’s IP address. If DHCP is selected, you can use the “IP Detect”...
  • Page 53 49 | VMAX A1 G4™ DVR • MAINTENANCE: Setup the Mac address filter, IP address filter and HTTPS certificate. • MAC ADDRESS FILTER: Blocks or allow specific Mac addresses from a C3 client or mobile app from accessing the DVR.
  • Page 54 User Manual | 50 • HTTPS/CERTIFICATES: An HTTPS connection is recommended when accessing the DVR remotely, from another network. An HTTPS connection offers secure access through encrypted communication. • The user must register a certificate for an HTTPS connection. The DVR supplies two registration methods: Self-signed certificate: generate a certificate at the DVR.
  • Page 55 IP. • DDNS server: DW® offers free and dependable DDNS service support. This allows you to assign the DVR a URL address rather than a long-complicated IP Address. This simplified the connection process to the DVR. The DDNS service is supported by DW®...
  • Page 56 User Manual | 52 4.5.3. Notification • Remote notify: The system can send an alarm message to the IP address of a remote software PC. Select REMOTE NOTIFY to use this function and set the IP address & events. To add, edit or delete notifications: •...
  • Page 57 53 VMAX A1 G4™ DVR Snapshot Notify: Send a Live snapshot image of a selected channel to the email address. You can setup the notification to be sent periodically, every setup amount of time. • Check the box next to each channel you want to receive Snapshot Notify alerts for.
  • Page 58 “PATHFINDER SERVICE IS STOPPED” or “PATHFINDER SERVICE ACTIVATED” according to the system’s status. Users can scan the QR code while using the DW Mobile Plus™ mobile application to easily add the PathFinder ID to the site settings of the mobile application.

  • Page 59: Export

    55 VMAX A1 G4™ DVR Export 4.6.1. Manual Export Users can easily archive video while viewing the video playback. In Live mode, click the EXPORT icon in the menu bar to open the export menu. 2) In playback mode, press the QUICK export icon in the menu bar. Pressing it once will indicate the start time for the backup file.
  • Page 60 User Manual | 56 To playback, a single channel, click the SINGLE CH tab and select an SSF file and drag it to the viewing area. To playback, multiple channels, click the MULTI CH tab and “Search” to open the folder that keeps all SSF files.
  • Page 61 57 VMAX A1 G4™ DVR When the AVI file is played back in the Backup Player, verify whether the file has been altered by pressing the [Watermark] button ( ). If the file has been altered, a popup message will...

  • Page 62: Web Surveillance With Web Browser

    User Manual | 58 Web Surveillance with Web Browser The VMAX A1 Plus™ has a built-in web server by itself. This allows you to access the system by ® an ordinary web browser via a network for Live monitoring, playback, or remote configuration without installing any additional software.

  • Page 63: Web Playback

    59 VMAX A1 G4™ DVR in Live or playback mode. • TIME TABLE: Users can open the timetable and select footage for video playback. • MODE: Users can change screen mode. • PTZ: Users can control Pan/Tilt, Zoom In/Out, Focus In/Out and Preset buttons to control PTZ cameras connected to the DVR.

  • Page 64: Dvr's Setup Menus From The Web Viewer

    User Manual | 60 DVR’s Setup Menus from the Web Viewer Main Classification Sub Classification INFORMATION USER DISPLAY SYSTEM UPGRADE CONFIGURATION CAMERA AUDIO DEVICE KEYBOARD SENSOR MOTION ALARM EVENT EXTRA ALARM CAMERA RECORD SCHEDULE QUICK SETUP NETWORK DDNS NOTIFICATION NETWORK PATHFINDER HTTPS/CERTIFICATES CERTIFICATE GENERATION...

  • Page 65: Q & A

    Check the HDMI / VGA cable connection with the DVR. Remove all the cable connections, except for the monitor cable, and then apply power to the DVR again. In case the display screen is stopped at the logo screen, please contact DW’s technical support for additional information.

  • Page 66: Specifications

    Gmail and yahoo mail, enable USE SSL AUTHENTICATION at the NOTIFICATION setup page. SMTP service is provided based on DNS. Check if the DNS server address is correct on the NETWORK setup page. Specifications DW-VA1G44xT DW-VA1G48xT DW-VA1G416xT VIDEO Operating system Embedded Linux®...
  • Page 67 PathFinder P2P service Access functions Client monitoring C3 CMS, DW Mobile Plus mobile app and myDW web portal software Network functions Live monitoring, remote playback and file backup Remote system control Remote system reboot, system management and PTZ control...

  • Page 68: Warranty Information

    User Manual | 64 Warranty Information Go to https:/ /digital-watchdog.com/page/rma-landing-page/ to learn more about Digital Watchdog’s warranty and RMA. To obtain warranty or out-of-warranty service, please contact a technical support representative at: 1+ (866) 446-3595, Monday through Friday from 9:00 AM to 8:00 PM EST. A purchase receipt or other proof of the date of the original purchase is needed before warranty service is rendered.

  • Page 69: Limits And Exclusions

    65 VMAX A1 G4™ DVR Limits and Exclusions There are no express warranties except as listed above. The Warrantor will not be liable for incidental or consequential damages (including without limitation, damage to recording media) resulting from the use of these products, or arising out of any breach of the warranty.
  • Page 70 DW® East Coast office and warehouse: 5436 W Crenshaw St, Tampa, FL USA 33634 DW® West Coast office and warehouse: 16220 Bloomfield Ave, Cerritos, CA USA 90703 PH: 866-446-3595 | FAX: 813-888-9262 www.Digital-Watchdog.com technicalsupport@digital-watchdog.com Technical Support PH: USA & Canada 1+ 866-446-3595...

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