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Gathering Information
Before contacting the Password Hotline, have available the license
number on your license certificate and the last six alphanumeric
characters of the MAC address of the device. The MAC address is
printed on the label of the module's shipping box and on the front panel
of the module. If the module is already installed, you can use network
management software to locate the MAC address.
Requesting the Password by FAX
Bay Networks recommends that you obtain your password via FAX
rather than phone. A FAX request minimizes the chance for error and
avoids a possibly lengthy phone call. A FAX form is included for your
use.
Please provide all of the following information:
•
License number and MAC address for each password
•
Your name, company, phone number, and FAX number
To avoid any delay, fill in and double-check the license number(s) and
device MAC address(es).
You will receive a response by FAX by noon Pacific Standard Time on
the next business day (excluding weekends and holidays). From outside
the U.S. and Canada, please submit your requests by the end of your
business day and you will receive a reply by 9 AM on your next
business day.
2
893-248-D
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