Warranty - Glastender GT-18 Series Operation Manual

APPLICABLE TO ALL PRODUCTS SOLD WITHIN THE UNITED STATES AND CANADA
Glastender, Inc. warrants all products to be free of defects in
material and workmanship. One-year labor and parts warranty
applies to all glasswashers, self-contained refrigeration models,
and BDS model bottle disintegration units. In established areas,
a start up is included with GT-24 and GT-30 model glasswashers.
Warranty is effective for one year from the date of installation or
up to 18 months from date of factory shipment, whichever occurs
sooner. Glastender, Inc. will replace any part or assembly found
defective under normal use and service.
For warranty labor claims beyond 12 months from the date
of factory shipment, proof of date of installation or occupancy
must be provided. Authorization for labor must be obtained from
Glastender within the warranty period and prior to the service
being performed.
Labor warranty applies to the 50 states of the USA and Canada
only.
Remote refrigeration models exclude the labor warranty for the
condensing unit and issues related to the field installation and test
of the completed refrigeration system, provided by others.
Field replacement parts not covered under the original warranty
include a 90-day part warranty from the date of installation.
FOUR YEAR ADDITIONAL COMPRESSOR WARRANTY
Glastender will warrant to the original user the compressor for
all self-contained refrigeration models for an additional four years
following the regular one-year warranty period. This plan applies
to the compressor only.
A completed warranty claim form MUST accompany all returned
defective parts or assemblies. Upon request, a defective part
or assembly must be returned to Glastender, Inc., Saginaw,
Michigan, with all transportation and delivery charges prepaid.
Warranty repairs or replacements will be shipped FOB factory
in Saginaw, Michigan. Reimbursement for applicable freight
charges covers ground service only.
Glastender provides in-warranty repairs during a service
company's regular working days and hours. There is no provision
for payment of a premium rate during "overtime" hours. When
warranty service is requested during other than normal working
hours, the end user will be charged the premium portion of the
overtime rate.
The warranty covers substantiated travel expenses for up to
2 hours / 100 miles round trip up to a maximum of $225. Any
additional costs due to installations that require extra work, time,
or travel to gain access for service are the sole responsibility of the
equipment purchaser. Any exceptions to these travel and access
limitations must be pre-approved by a factory representative.
The warranty does not cover door gaskets, chemical tubing, pump
squeeze tubing, and/or any equipment subjected to accidents,
freight damage, alterations from the original design, improper
power and/or plumbing hookups, improper chemical use, general
misuse, or lack of routine required maintenance as determined by
Glastender, Inc. Installation, normal control adjustments, general
maintenance, correcting an installation error, or service calls
that reveal the unit is functioning normally will not be reimbursed
under warranty.
Condenser coils on self-contained refrigeration products must
be cleaned regularly. Failure to provide adequate air flow to a
refrigeration unit will void the warranty.
Glastender shall not be liable for loss of use, revenue, or profit,
or for any other indirect, incidental, special, or consequential
damage including, but not limited to, product spoilage or loss.
15
GT-18 Series
Warranty Statement
This warranty is conditioned upon Glastender receiving notice
of any defect subject to this warranty within sixty (60) days of its
discovery by the end user or dealer. All products are warranted
only for the initial place of installation. Removal of a product
automatically terminates this warranty.
SECOND YEAR EXTENDED PARTS & LABOR WARRANTY
Glastender's one-year parts and labor warranty on self-contained
refrigeration units, excluding beer line chillers, can be extended
to two years with the purchase of a two year parts and labor
warranty. Specify part number EWR2 ($250 net price) when
ordering.
EXPORT WARRANTY - One year parts only.
EXCLUSION OF WARRANTIES
EXCEPT AS PROVIDED ABOVE, GLASTENDER MAKES
NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NON-INFRINGEMENT.
LIMITATION OF REMEDIES AND DAMAGES
If Buyer makes a valid and timely claim as outlined above,
Glastender's liability and Buyer's remedies under this agreement
will be limited solely to labor charges authorized and/or
replacement or credit, at Glastender's option, with respect to
Products returned at Buyer's expense within thirty (30) days after
warranty repair. GLASTENDER'S LIABILITY WILL IN NO EVENT
BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF
THE RETURNED PRODUCTS. GLASTENDER WILL NOT BE
LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED
TO, LABOR COSTS EXCEPT AS COVERED UNDER OUR
WARRANTY, LOST PROFITS OR THE LOSS OF PERISHABLE
PRODUCTS RESULTING FROM THE USE OF OR INABILITY
TO USE OUR PRODUCTS OR FROM OUR PRODUCTS'
INCORPORATION INTO OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT. NEITHER PARTY WILL HAVE ANY
NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER,
OR TO ANY THIRD PARTY, ARISING FROM ANY BREACH OF
THIS AGREEMENT.
GOVERNING LAW - JURISDICTION
The terms and conditions of an order are to be governed and
construed according to the laws of the State of Michigan, without
regard to conflict of laws principles. Buyer hereby consents to the
jurisdiction and venue of the courts located in Saginaw County,
Michigan.
No representative, distributor, dealer, or any other person is
authorized to modify this warranty. This warranty replaces all
other written or verbal warranties.
NOTE: Glastender, Inc.'s policy of constant quality improvement
means that prices, specifications, and policies are subject to
change without notice. Questions regarding this warranty should
be directed to Glastender's Warranty Administrator.
10-17-22
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax 989.752.4444 • www.glastender.com
IMPORTANT!!
Attention Service Companies
Please review the important warranty information on this page.
If you believe a service call should be covered by the factory,
please call the factory for authorization between 8AM and 5PM
EST, Monday through Friday.