Terms And Conditions - Glastender GT-18 Series Operation Manual

Prices:
All prices are LIST. Applicable taxes will be added.
Quotations:
Unless otherwise stated, quotations are effective for 30 days only.
Acceptance:
All orders are subject to acceptance by Glastender, Inc.'s
headquarters in Saginaw, Michigan. Possession of the Product
Directory and Price List is not an offer to sell.
Shipments:
F.O.B. factory in Saginaw, Michigan. Freight terms are Third
Party or Collect if shipped directly to you. Prepay and Add to
Invoice freight terms are available upon request. The approximate
shipping weights of all products are listed with the prices. Partial
shipments will be made unless otherwise specified by the
customer. Surface freight classifications are:
• GT-24/GT-30/GW24 Glasswashers - Class 175
• GT-18 Glasswashers - Class 250
• All Underbar Equipment - Class 175
• Bar Die Orders – Class 250
• Portable Bars - Class 175
• Remote refrigerators (i.e., no compressor) or dry storage
back bar equipment - Class 175
• Self-contained refrigeration equipment - Class 150
• Ice Display Units (IDU and GDU) - Class 85
• Lighted Liquor Displays - Class 85
• Beer line chillers and beer towers (beverage dispensing
equipment) - Class 92.5
• Bottle Disintegration System - Class 150
• Ice Cream Freezers - Class 77.5
All small items are evaluated to see the most cost effective means
for shipment. Many small items ship via UPS or FedEx; however,
when dimensional weight is excessive, LTL carriers are the most
cost effective choice. Spare parts orders received before 1:00 PM
EST can usually be shipped the same day.
The order department is happy to assist with routing or shipping
questions.
Payment Terms:
Cash should be included with all orders unless credit terms have
been arranged. To establish credit, banking and trade references
are required. A convenient credit application is available upon
request. Payment via credit card is not our normal means of
receiving payment. Visa and MasterCard will be accepted, but
must be charged at the time of shipment. In addition, a payment
via credit card for orders totaling more than $500 will incur a 3%
convenience fee on the total transaction amount.
Delivery:
The majority of equipment is manufactured to order and typically
ships within three to six weeks after complete order information
is received by the factory. In-stock equipment typically ships
within two to three days of the factory receiving complete order
information.
Returns:
Items specified as "Manufactured to Order" are NOT returnable.
A Return Authorization number must be issued by the factory in
advance for any items that are returnable. The number MUST be
noted on the outside of the returned package. Returns must be
received within 90 days of the issue date. Shipping charges must
be prepaid. A minimum 20% restocking charge will be applied to
all authorized returns if received in new, unused condition in the
original packaging.
The above conditions apply to spare part returns, except spare
part returns must be received within 30 days of original shipment
for electronic or electrical parts or within 90 days for all other parts.
Loss or Damage:
For customer routed shipments, Glastender, Inc. is not responsible
for any loss, damage, or delay of merchandise during shipment.
Such transit claims must be filed with the carrier. Merchandise
14
GT-18 Series

Terms and Conditions

Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax 989.752.4444 • www.glastender.com
must be examined on arrival. If shortages occur, Glastender,
Inc. must be notified in writing within five (5) days of delivery to
honor any shortage claim. Glastender will assume responsibility
for freight claims on Prepay and Add shipments but the customer
must inspect freight and note any damage upon receipt. Failure to
do so may result in losses at the customer's expense.
Custom Orders:
Custom orders must be paid in advance and are not subject to
cancellation.
Laminates:
Some products include common, readily available plastic laminates
of the customer's selection. There may be an additional charge if
uncommon varieties are ordered.
Glastender Freight Program
Program Conditions
Glastender, Inc. equipment pricing includes standard freight costs
under the following conditions:
• Equipment order is for a minimum of $2,500, shipped to a
single destination at the same time.
• Freight carrier is selected by Glastender, Inc. and may vary
based on destination, transit times, performance history,
customer service, or other factors.
• Shipping destination is within the continental United
States and Canada. Non-continental or other international
destinations are shipped to port of export.
• Combining equipment orders is allowed to reach the minimum
order level if combined orders are shipped to the same
destination at the same time.
• Equipment order terms of sale are FOB Saginaw MI / Freight
Prepaid.
• Equipment returns are not covered.
• Parts orders do not qualify and will be charged shipping
accordingly.
Customer Responsibilities
In addition to the program conditions listed above, the receiving
customer must:
• Note all damage on the delivery receipt at the time of delivery.
• Open and inspect any items that look suspicious or raise
concern, even if the carrier tells you it is not allowed.
• Refuse only the damaged items and keep the other items on
the order.
• When in doubt, sign the delivery receipt as damaged.
The only way to hold the carrier liable is to sign the delivery as
damaged.
Additional Fees
Additional carrier-related services and fees over and above
standard freight costs are not covered. Such services and fees
will be invoiced at the time of order or after the order has shipped.
Examples of additional fees include the following:
Split shipment ...............................Cost difference between single
Lift gate .........................................$55 (Only available for items
Inside delivery ...............................$100 per pallet/piece
Residential delivery ......................$100
Limited access site .......................$100
Expedited delivery ........................Difference from standard rate
Special delivery time.....................Carrier rate
Storage .........................................Carrier rate
Re-delivery....................................Carrier rate
Re-consignment............................Carrier rate
Other additional services not listed ...Carrier rate
Questions
For questions regarding the Glastender Freight Program, please
contact Shipping & Receiving:
Steve Gunn, Shipping & Receiving Supervisor
989.752.4275, ext 141 • sgunn@glastender.com
shipment and split shipment
under 96" in length)
09/22/2022