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Troubleshooting
N
Symptom:
1. Device is offline
- If valve is not connected to the cloud, press
the SET button on Smart Motorized Valve
- If Hub is offline, reconnect the Hub to the
Internet and press the SET button on Smart
Motorized Valve
- If Hub is not on, power on the Hub again and
press the SET button on Smart Motorized
Valve
- If valve is out of range with Hub, relocating
the Hub may be required
- For a device with low-battery indicators or
alerts or if the condition of the batteries is in
question, replace the batteries with two new
"AA" batteries
2. Other issues, contact customer service,
831-292-4831 (M-F 9am - 5pm PST) or email
24/7 at
service@yosmart.com
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