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If a Machine does not function as warranted during the warranty period, IBM or
your reseller will repair it or replace it with one that is at least functionally
equivalent, without charge. The replacement may not be new, but will be in good
working order. If IBM or your reseller is unable to repair or replace the Machine,
you may return it to your place of purchase and your money will be refunded.
If you transfer a Machine to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of
purchase and this Statement to that user. However, for Machines which have a
life-time warranty, this warranty is not transferable.
Help and Service Information
Before calling, please prepare for your call by having available as much of the
following information as possible:
• Computer manufacturer and computer model.
• Options part number.
• Options part name.
• Serial number (if available).
• Proof of purchase (including date and place).
• Exact wording of the error message (if any).
• Description of the problem.
• Hardware and software configuration information for your system.
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
Warranty Service
To obtain warranty service for the Machine, you should contact your reseller or
call IBM.
• In the United States, call IBM at 1-800-426-7378.
• In Canada, call IBM at 1-800-426-7378.
You may be required to present proof of purchase.
IBM or your reseller will provide certain types of repair and exchange service,
either at your location or at IBM's or your reseller's service center, to restore a
Machine to good working order.
When a type of service involves the exchange of a Machine or part, the item IBM
or your reseller replaces becomes its property and the replacement becomes
yours.
You represent that all removed items are genuine and unaltered. The replacement
may not be new, but will be in good working order and at least functionally
equivalent to the item replaced. The replacement assumes the warranty service
Product Warranty
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