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(f)
the Belling product was not purchased in Australia or New Zealand as a brand new
product.
3
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act 1993
may apply, but may be excluded if you acquired the goods for the purpose of a business.
4
How to make a claim
You may make a claim under this warranty by visiting our website
Australia,
www.glendimplex.co.nz
816 in Australia, 09 2748265 in New Zealand) or visiting a Glen Dimplex service centre.
To make a valid claim under this warranty, you must:
(a)
lodge the claim with us as soon as possible and no later than 14 days after you first
become aware of the breakdown;
(b)
provide us with the Belling product serial number;
(c)
provide us with reasonable proof of purchase for the Belling product; and
(d)
if required by us, provide us (or any person nominated by us) with access to the
premises at which the Belling product is located at times nominated by us (so that we
can inspect the Belling product).
5
Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in section 2 apply, we
will, at our election, either repair the Belling product or replace the Belling product with a product of
identical specification (or where the product is superseded or no longer in stock, with a product of as
close a specification as possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods.
Belling products are designed and supplied for normal domestic use. We will not be liable to you
under this warranty for business loss or damage of any kind whatsoever.
6
Costs of warranty claim
Where you make a claim under this warranty, a Glen Dimplex authorised repairer may need to attend
your premises to inspect the Belling product. For Belling products located in Australia, we may charge
you a service call fee if a repairer will be required to travel more than 30 kilometers from the nearest
Glen Dimplex service centre to your location. You may obtain details on the location of our service
centres and our service call fees by visiting our website
www.glendimplex.co.nz
Australia, 09 2748265 in New Zealand)
in New Zealand), contacting our customer care line on 1300 556
in New Zealand) or calling our customer care line on (1300 556 816 in
(www.glendimplex.com.au
(www.glendimplex.com.au
in
in Australia,
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