Bose SOUNDBAR 550 Instructions Manual page 39

SYMPTOM
Soundbar doesn't
power off
Audio isn't playing in
Dolby Atmos
Remote is
inconsistent or
doesn't work
Bose8 app
doesn't work on
mobile device
Soundbar isn't visible
to add to a nother
Bose account
Soundbar and source
don't power on/off
simultaneously
TR OUBL ES H O OTI N G
SOLUTION
The soundbar may be in network standby mode. On the remote,
press the Power button I to wake the soundbar. Press I again to
power off the soundbar.
Make sure the soundbar is connected to your TV's HDMI eARC or
ARC port.
Make sure the content you are playing is supported by Dolby Atmos.
Check the Bose8 app Now Playing screen to make sure
the audio is streaming in Dolby Atmos. If it's not streaming in Dolby
Atmos, make sure the advanced audio settings of your TV is allowing
Dolby Atmos to pass through to the soundbar. Refer to your TV
owner's guide.
Replace the battery (see page 35).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Make sure your mobile device is compatible with the Bose8 app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose8 app on your mobile device then reinstall the
app (see page 16).
Make sure sharing is enabled on your soundbar using the
Bose8 app.
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
Press the Power button I to power on/off the source.
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